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Apple iTunes for Windows crashes PCs

20 October 2003 0:26 by Lasse "cd-rw.org" Penttinen | 27 comments

Apple iTunes for Windows crashes PCs Microsoft often gets complaints about the bugs in their software. Now it seems that Apple's start on the Win32 platform isn't much better. The "Best Windows software ever" is crashing PCs on system boot up.

The Windows market is a huge challenge for Apple. The market is full of all-in-one jukebox software, which have already reached huge user bases. Also there is an over-supply of free, albeit illegal, MP3 music via the networks (Kazaa, Direct Connect, etc). I'd say that Apple's main target is the non-techie PC user group -- releasing a buggy software doesn't help Apple to achieve their goals.
However, not everyone has been so happy with their iTunes experience on the PC. One of the most serious complaints came from a number of Windows 2000 Professional users, who said installing iTunes appeared to crash their machines.

Apple recommended that those who have the problem boot their machine in Windows' "safe mode" by holding down the Shift key while restarting and temporarily uninstall iTunes. Some customers also reported having problems while restarting in safe mode, though.
Source: News.com

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Related articles:

  • Apple releases fixed version of iTunes for Windows (22 October 2003)
  • One million copies of iTunes for Windows downloaded (20 October 2003)
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    Discuss this article!  There are more user comments available, read them here
    across04 (Inactive) 20 October 2003 7:01 Send private message to this user   
    I think this needs to be put into perspective. I've
    checked quite a few message boards, and while a
    few people said they had problems, including the
    WIN2000 boot up problem, the overwhelming
    majority are loving the program.

    I've installed it on a WinXP machine and it works
    flawlessly. I've spoken to other friends who've also
    installed in on their windows machines. None of
    them are having any problems.

    I seriously doubt that ANY windows program could
    be installed by millions of people without resulting in
    problems for some people. But clearly those having
    problems are miniscule compared to the rest that are
    enjoying a great application!

    Just my two cents worth!
    jtredway (Newbie) 20 October 2003 7:06 Send private message to this user   
    I should also point out that I've installed it on my Win2000 box with no problems.
    jdion81 (Newbie) 20 October 2003 8:46 Send private message to this user   
    I wonder if those that are having problems with iTunes in win2k are the same people who bought the upgrade to Win2k thinking it was the "upgrade" from win98 for their home computers that microsoft rushed WinME out for.

    Ive installed iTunes on 3 PC's all with XP pro and I have not one problem to report.
    MacDuff (Newbie) 20 October 2003 9:54 Send private message to this user   
    I installed it on my sister's 1GHz Celeron running XP
    Home; about as mainstream a setup as you can get.
    All worked great. ripping from CD, burning to CD. All
    worked fine.
    Ghostdog (Senior Member) 20 October 2003 10:05 Send private message to this user   
    Well I might try it out, but I don´t really have the time to re-install Windows at the moment.
    MacDuff (Newbie) 20 October 2003 10:13 Send private message to this user   
    Pity it has to be that drastic a solution, Ghostdog ;)
    radiomd (Newbie) 20 October 2003 10:54 Send private message to this user   
    Is sounds like a lot of sour grapes by Windows die-hards! I'm an IT Manager for 50 PC's and have installed iTunes on about 8 PC's with different configurations. It's a great program and runs without any problems. I'm glad I can finally replace Windows Media Player & RealPlayer as my MP3 jukebox/CD ripper, and as a bonus it makes burning CD a one-step process.
    MacDuff (Newbie) 20 October 2003 11:11 Send private message to this user   
    Hint to using iTunes:

    It is easier to use THAN YOU THINK.

    Unlearn the procedures imposed by archiac software.
    Just do what you want. Drag-and-drop where you
    want. ALSO, use the right-click! Apple has been
    using right-click in its apps and OS for about four
    years, now. It is just a Control key-click on the stock
    one-button Apple mouse, but it IS THERE.

    MacDuff (Newbie) 20 October 2003 11:14 Send private message to this user   
    Drag an MP3 from an iTunes playlist to your
    Desktop.

    Drag a song from a CD mounted in iTunes to your
    "Library" entry in iTunes' "Source" pane. Better yet,
    select a whack of tunes (or all of them) from the CD
    and drag them to A BLANK PORTION of the "Source"
    pane. Without fanfare, watch what happens.

    Simpler than you think, yet highly functional. It just
    works.
    passingby (Newbie) 20 October 2003 13:16 Send private message to this user   
    I installed it on my Win200Pro machine and didn't
    have a single problem. Works great, and I'm proud to
    be one of those 1st million Windows LEGAL
    downloaders!
    davidwb (Newbie) 20 October 2003 13:18 Send private message to this user   
    Let's be honest a minute. Any experienced Windows
    user knows about Registry Bit Rot. The longer we use
    the computer and add/delete software, the more
    brittle the OS becomes. Since I'm the computer
    'expert' at work, I've been called on twice to deal with
    iTunes problems. Or, more properly put, computer
    problems that iTunes made obvious.

    In one case the user admitted that his CD burner
    doesn't work most of the time unless he reboots and
    immediately burns a disk. Well gee, do you think
    maybe he had a problem BEFORE iTunes was
    installed?

    As for the people complaining that iTunes has a
    lousy interface...sorry. They just don't know what
    interface means if lousy is the word they use to
    describe iTunes. It is, as another user exclaimed
    after I showed him a few tricks, "Too cool for words
    and awesome simple."
    passingby (Newbie) 20 October 2003 13:18 Send private message to this user   
    Sorry, Win2000Pro, that is!
    bizzyguy (Newbie) 20 October 2003 16:07 Send private message to this user   
    Yup, Dell Precision 220 w/Win2K Pro[original w/o service packs] died on re-boot.

    Compaq 1500 laptop w/ XP Home - iTunes works well, but I couldn't buy a song - kept getting BUSY error message on Friday.

    I'm a Mac user [OS 9 on older Powerbooks & iMacs] so I was thrilled to see iTunes on Windows. Looking forward to OS/X 10.3 - Panther this week! Will buy new Powerbook.

    IMHO iTunes is a great Trojan Horse for Windozers
    BobL (Junior Member) 20 October 2003 16:53 Send private message to this user   
    I've installed it in Windows 2003 Server, and it works pretty much fine. There's a few display update glitches, and I've heard a few skips, but the software itself is working fine. The problems I'm experiencing are VERY minor.

    iTunes is fantastic. Bye-bye to all those other awful MP3 player programs I've always HATED.

    billygwiz (Newbie) 20 October 2003 17:47 Send private message to this user   
    An application should never crash a *real* operating
    system. Problem with programming for Windows is
    you never know where the OS ends and the app
    starts.
    bertus (Newbie) 2 November 2003 12:40 Send private message to this user   
    I installed it on Windows 2000 pro.

    I works ok now

    I mean after it corrupted my user profile.

    It will probably take me 6 months to find all the stuff to reconfigure on my desktop.

    But so far this apple software works about as well as windows software

    SNAFU.
    mars_cat (Newbie) 8 December 2003 3:40 Send private message to this user   
    I have Win 2000 at work and Itunes doesn´t recognize audio-cd´s or mp3-cd´s. Have tried several times to uninstall and reinstall it but without luck. At home Itunes is superb on my Imac!
    here4fun (Newbie) 23 May 2005 13:29 Send private message to this user   
    Hi folks,

    Unfortunately itunes refuses to play on my dell XP. We installed itunes it worked just fine, than the system crashed XPCOM reciever problems and since than itunes will not even start, get the message report problem. no amount of installing and uninstalling is solving this issue. My browser is FireFox that ran perfectly before sarting with the XPCOM error. Not Dell nor Microsoft nor Netscape Mozilla have been able to solve the problem. I'm now reduced to make do with the XP media player but I'd love to have my itunes back. If someones could help. That would be appreciated
    tinu11 (Newbie) 20 November 2005 5:48 Send private message to this user   
    I installed recent iTunes on my PC with Windows 2000 SP4 and I am not able to boot it again - not in save mode eighter.

    I am in PC business more than 20 years - never saw a software which crashes the OS!
    ireland (Inactive) 20 November 2005 5:58 Send private message to this user   
    tinu11
    go back to another registry,as win-2000 has one ye can go back to,pressing f8 on second start up window,select (meaning a back up registry}last known good configuration.

    if its up and running,uninstall the program and remove its folder..

    xp can do the same thing as i posted above
    cheers


    also read my post on backing up your system

    I AM GOING TO TELL YE A BETTER WAY TO BACK UP YOUR OPERATING SYSTEM..

    click here
    http://forums.afterdawn.com/thread_view.cfm/226518

    This message has been edited since posting. Last time this message was edited on 20 November 2005 6:20

    tinu11 (Newbie) 20 November 2005 6:14 Send private message to this user   
    @ireland
    Thanks a lot for your feedback. Seems to work - well I tried it before but I didn't wait long enough. It took quite a long time then Win2K started again. I'll uninstall iTunes - that's for sure.
    Jparadise (Newbie) 22 December 2005 9:34 Send private message to this user   
    I also got bit by the iTunes BUG. Worked like a charm
    on XP but cratered my 2000 machine.

    I wanted to post and say thanks for the help guys.

    Except for you arrogant Mac users, I swear you guys are worse than Microsoft. Overcompensating for your 1% market share I guess.

    ireland (Inactive) 22 December 2005 9:45 Send private message to this user   
    iTunes, Quicktime, security flaws

    p2p news / p2pnet: A heap overflow vulnerability exists for all current and prior versions of Apple iTunes and Quicktime for Mac OS X and Win32, says indie security researcher Tom Ferris.

    It could allow an attacker to cause a crash, and or execute arbitrary code in the context of the user who executes the player, he states

    How severe is the flaw? It's bad, says Ferris – "think about how many ipods sold this year alone".

    He gives links two testcases for the vulnerability and says Apple has been notified.

    http://www.security-protocols.com/poc/sp-x21-1.mov <(=-- this one crashes QuickTime
    http://www.security-protocols.com/poc/sp-x21-2.mov <(=-- this one will crash iTunes and QuickTime

    Ferris told eWeek he flagged the issue to Apple more than a month ago, "but only received a cursory confirmation that the bug was being investigated".

    Attackers can, "rig QuickTime movie files to trigger a denial-of-service crash that may lead to malicious code execution," says the story.
    http://p2pnet.net/story/7390
    ernes1727 (Newbie) 15 January 2008 0:27 Send private message to this user   
    Hi...
    I've installed iTunes 7.5 on my XP PC(Intel Core 2 Extreme QX9650 4GB DDR2-RAM@1066MHz [NVIDIA 8800 GT]x2 1TB HDD) and it just gets frozen..can't even play a single song while doing another task on it...this program just stucks all my tasks...idk...could someone help or any explanation...?(ad-aware 2007 Pro, Kaspersky 7)thanks
    msdiya (Newbie) 26 August 2008 4:30 Send private message to this user   
    Originally posted by BobL:
    I've installed it in Windows 2003 Server, and it works pretty much fine. There's a few display update glitches, and I've heard a few skips, but the software itself is working fine. The problems I'm experiencing are VERY minor.

    iTunes is fantastic. Bye-bye to all those other awful MP3 player programs I've always HATED.

    I have windows 2003 server on my pc.I am trying to install itune.It install properly but whenever i double click on the icon to start itune it gives -2096 error.Even same thing happen with quick time player.Help me out please......
    msdiya (Newbie) 26 August 2008 4:33 Send private message to this user   
    I have windows 2003 server on my pc.I am trying to install itune.It install properly but whenever i double click on the icon to start itune it gives -2096 error.Even same thing happen with quick time player.Help me out please......
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