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Apple sued over iPod Nano replacement fees

10 February 2006 18:07 by James "Dela" Delahunty | 9 comments

Apple Computer Inc. has yet again been hit by a lawsuit concerning the company's iPod music players and again, this lawsuit concerns the easily scratched iPod Nano. The company is being sued by a consumer group that claims the company is breaking product warranty by charging $25 for replacement of defective Nano players. Los Angeles-based Foundation for Taxpayer and Consumer Rights claims that the device cannot endure normal usage without getting scratched to the point where it becomes unusable.

The suit was filed Thursday in San Mateo County Superior Court. It demands that Apple replace defective units for free or refund the purchase price if the customer wants it, and it also demands that Apple add scratching and cracking to its warranty coverage. An Apple spokesman declined to give any comments as it is company policy not to comment on pending litigation.

Over 42 million iPods have been sold worldwide; 30 million of those units were sold last year. The law firm behind the latest Nano suit, Cotchett, Pitre, Simon & McCarthy of Burlingame, is seeking class-action certification. The same firm won a settlement last August over old model iPod batteries.

Source:
Mercury News

Permalink to this article

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Apple launches 1GB iPod Nano - slashes Shuffle prices (7 February 2006)

Apple sued over iPod audio volume levels (3 February 2006)

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Snooping fears caused iTunes privacy concerns (13 January 2006)

iPod Nano gets competition from Samsung and SanDisk (6 January 2006)

Apple pondering release of 1GB iPod Nano (21 December 2005)

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Discuss this article!
mchalmers (Junior Member) 11 February 2006 0:05
Oh yes!!! About bloody time someone did something about this! The way Apple has treated its customers over the whole scratched Nano fiasco has been atrocious! Anyway, mini-rant over, go back to your desks people, there's nothing to see here... [ + quote]
Invasian (Junior Member) 11 February 2006 9:30
About Ipods theres going to be a new one in April. It's suppose to be the whole screen and it has a virtual wheel ,I think it's going to be a great Ipod. Brings me back to this though it could be easily scratched because of the constant touch screen. [ + quote]
igounfaze (Newbie) 11 February 2006 14:05
I don't only feel like this about ipod/apple. I feel like this about ALL companies: If I spend my fckin money on the sht you sell. Then it's fckin MINE. And if you sell cheap shit that fcks up because you're a cheap bstrd, and didn't tell me: then you lieing sack of sht, you deserve to be sued till you go broke and someone more respectable can move in and sell there stuff for me to buy! sorry, but I feel much better now!* [ + quote]
thelox714 (Senior Member) 11 February 2006 15:14
ppl just need to take care of their own ish.. and you think something that fragile wont scratch? you must be on something? did you not see it before you bought it? you bought it because its the new hot toy.. because you had to be the first one on your block to have one? have ppl become this shallow? ok.. rant done.. [ + quote]
Jasper44 (Member) 12 February 2006 9:56
Quote: ppl just need to take care of their own ish.. and you think something that fragile wont scratch? you must be on something? did you not see it before you bought it? you bought it because its the new hot toy.. because you had to be the first one on your block to have one? have ppl become this shallow? ok.. rant done.. They shouldn't being making nanos if you can't even put them in your pocket without scratching it. It's not that people aren't taking care of them, it's that Apple made a piece of SHT product. I know if I had bought one and put it in my pocket and it got scratched I would be mad as hll too. [ + quote]
thelox714 (Senior Member) 13 February 2006 8:53
that's why they make cases.. [ + quote]
rootboy (Inactive) 13 February 2006 9:39
Cases are fine, and I'm all for a nice one, but the iPod does scratch rediculously easy. Does your cell phone screen scratch this easy? Does the PSP scratch up this easy? Your PDA? Your watch? Anything that you can think of with a screen? Probably not. [ + quote]
dysart147 (Junior Member) 14 February 2006 4:20
I think that they should have to pay the people back all of their money, as a lesson for market research. In this day and age, it is completely ridiculous to release a product with a flaw like this. They should have to compensate all of these people. [ + quote]
greenbay1 (Newbie) 14 March 2006 13:03
ok i have a nano and its scratched up like you wouldnt belive even wen i had a case on it, so if i bring it to apple they will replace it because its considered a defect? [ + quote]