Users of Cyberlink's PowerDVD Ultra software are complaining about several problems occurring while trying to playback high definition video from either format on their PCs. PowerDVD Ultra supports both Blu-Ray and HD DVD movies (even includes support for Microsoft's Xbox 360 HD DVD add-on drive) making it an ideal and attractive solution to those interested in HD video.
However, complaints about the software seem to be gathering on Cyberlink's forums since a matter of days after the software's release. Some users are getting very impatient waiting for assistance from Cyberlink, or a fix that will make this $100 piece of software work properly. Some have already run out of patience and filed complaints with the Better Business Bureau....
Cyberlink is selling software that is said to be able to play HD-DVD / Blu-Ray DVD's on your PC should your PC meet their requirments. Many people are buying this software after being told their PC/Hardware was in compliance and it still doesn't work. If you Google: Error 0103, you'll see the problem that people are having. They have only a pay support phone line, all their other phone numbers are disconnected or on an answering machine. I have filed complaints online with their "support options" and received no replies. I have posted messages on their online message board and there are a lot of others with my same problem. What's worse is that there is no communication from the company even from their own website. I want a refund for the software but they're simply ignoring everyone while continuing to take orders for software that doesn't work like they're advertising.