AfterDawn: Tech news

Pinnacle Systems introduces Pinnacle Studio 11

Written by James Delahunty (Google+) @ 27 Apr 2007 20:24 User comments (67)

Pinnacle Systems introduces Pinnacle Studio 11 Pinnacle Systems, Inc. is to launch its next-generation Pinnacle Studio line of video editing software. The suite is expected to reach store shelves in May 2007, the Pinnacle Studio 11 family is designed to meet the needs of a wide range of video enthusiasts with three products – Studio, Studio Plus and Studio Ultimate. The product family offers powerful video creation and sharing capabilities that address the latest consumer video trends.
The software supports new HD media types like AVCHD, the new operating system Microsoft Windows Vista and web publishing. "There are key trends happening from High Definition becoming truly accessible for video consumers, the proliferation of user generated content on the web and the introduction of new operating systems like Windows Vista," said Jeff Hastings, general manager for Pinnacle Systems.

He added: "Over the past months, we have focused on bringing the best tools to our Pinnacle Studio application for our users to take full advantage of these latest trends in video creation and consumption. AVCHD editing, HD DVD disc burning and one-click publishing to the web are among the new capabilities we are introducing with Pinnacle Studio 11, while preserving the intuitive, user-friendly experience for which our Studio software has become famous."

Source:
Press Release

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67 user comments

128.4.2007 7:05

Just deleted Pinnacle Studio 10 because of all the bugs and resulting crashes. I'd advise avoiding this software like you would TB until someone proves its stable and actually brings some value.

228.4.2007 19:45

echoe..........dito!

328.4.2007 20:40

what about the TV/record programs offered with the happosai TV cards I heard they where decent?

428.4.2007 23:36

I have never exactly used this program. Im a fan of the photoshop programs. But as Cman said the older version had bugs so they may have ironed those out. Ill wait and see what others say about the use of this program.

54.5.2007 15:20

Originally posted by Cman:
Just deleted Pinnacle Studio 10 because of all the bugs and resulting crashes. I'd advise avoiding this software like you would TB until someone proves its stable and actually brings some value.
Hi, I have version 10.5 and it works flawlessly. I had version 10 but it did give me a bit a trouble now and then. But 10.5 fixed a lot of bugs I think. Lets hope that version 11 is more like 10.5 and not 10.0
Wizard

65.5.2007 1:07
chargerV8
Inactive

I bought Pinnacle Studio 10 Plus...which came with a free upgrade to 10.5. I found it very difficult to use and it crashed a lot. I got an update to 10.6. and it was still unstable. Very frustrating to have all your hard work lost because the program kept freezing and crashing. I bought a new computer (custom made) with very high specification. Studio 10 still crashed and caused other problems within Windows XP. I finally uninstalled the whole thing and after re-installing Windows, I started to use Studio 9 (which I got from a friend) and this works perfectly. It doesn't have all the bells and whistles that come with 10, but at least it doesn't crash every time you use it. I would be interested to learn if studio 11 has the bugs removed...but I would be very cautious about buying it. Studio 10 was a waste of money (a bit like Windows ME) but is the new version actually better?

730.5.2007 16:15

PinnSteve, if you want to advertise your product than talk to site admin for advertising prices. post edited

831.5.2007 7:17

edit your sig to conform to forum specs ASAP.
1. Advertising via forum messages is strictly prohibited. If you need to advertise your products on our site, contact us via the feedback form and we will negotiate an advertising contract with you/your company.
3. Providing affilate tagged links to products or services is not allowed.

931.5.2007 11:02

edit your sig & talk to site admin

101.6.2007 2:04
chargerV8
Inactive

If Pinnacle are serious about trying to get their customers to upgrade to Studio 11, then there needs to be a money back guarentee that it works. I spent £75 buying Studio 10 plus directly from Pinnacle and it was very unstable. All messages asking for help were egnored. I don't really feel inclined to spend even more money on something that might work. Studio 9 works...what can Studio 11 do that 9 can't?

1111.6.2007 15:32

why?

1211.6.2007 15:36

Originally posted by ddp:
why?
I don't know he or she has been saying this in the last month.

Edited by DVDBack23


"the mediocre teacher tells. the good teacher explains. the superior teacher demonstrates. the great teacher inspires."- William Aruthur Ward
Website: http://www.ampleblaze.com

1311.6.2007 15:58

what gets me is that there is a pinnacle ad showing in the ad space of this thread.

1423.6.2007 15:06

I have purchased pinnacle 11.0 and i am very disatified with it.
I have tried to capture HD video with it to no avail.
I have tried to get it right with pinnacle live chat and direct talks on the phone. i am lost

1523.6.2007 15:18
chargerV8
Inactive

Hmmm...it seems that version 11 has problems too. I think I'll stick with the very basic version 9 plus...at least it works! Why do software companies spend so much time adding extra gimmicks that few of us will ever actually use fully, instead of concentrating on making it user friendly and stable?

It may look like Pinnacle are getting a raw deal here when you read this blog. But if they answered the complaints of their customers...then perhaps there wouldn't be so many unhappy people making these comments.

1626.6.2007 21:05

I was an early adopter of Studio (since v7) with mixed results. Not a so good experience with Studio 10 (but my problems were fixed with 10.7). I have a new PC running with Vista. So I finally upgraded to Studio Ultimate 11.
* Installation was fine, even if it is always too long (I had to install the Bonus DVD to take advantage of the activation keys I previously purchased).
* The application is now much faster to start
* No crash up to now (big change compared to Studio 10.0...).
* The only issue I had was a problem to burn DVD. This was fixed after installing the 11.1 patch
* One friend asked me to do some test with his HD camcorder, as my system is powerful. Capture and Edit were OK. Could be faster, but that's probably a lot of data... Burned an HD-DVD ona standard DVD, but we do not have an HD player. Need more investment !
Honestly, I had a positive experience with Studio 11, based on my previous experience. But I also had a clean system, so that's probably a big help. Let's see with some more editing.
* I had to contact support for my DVD burning problem. hey asked me to install 11.1 and everything was fine.

178.7.2007 7:43

Pinnacle support is now done via chat. Here is an example of how they will handle your problum. If you would like, I will keep you up to date on the out come.

Hi, my name is Luiz. How may I help you?
John: I'm having a problem loading Premium pack vol.2
John: I'm getting error code-6001
Luiz: When do you get this error message ?
John: It's the first prompt that i get
Luiz: What are you trying to do when you get this message ?
John: Load Premium Pack vol. 2
Luiz: Please, take a look at the FAQ below regarding this error message:
Luiz: http://pinnacle.custhelp.com/cgi-bin/pin...p?p_faqid=12486
Luiz: If this couldn't help you, please report back to our Live Help section or update this chat session on the Knowledge Base >> My Stuff >> Questions.
John: I've done all that was asked with this prompt
John: closed all running programs
John: empty my temp. folders
John: and yes i did have an internet connection
Luiz: Have you tried to delete the Runtime folder as the FAQ points to you ?
John: whats a run time folder
Luiz: Please, take a look at the FAQ I sent you, it'll explain you how to delete it and what it is.
John: ok
Luiz: When we forward a FAQ it's important to follow all steps in it before contacting support.
Luiz: Is there anything else I can help you ?
John: I thought that support was to help people who purchased your products? I'm sorry if I have been mistaken....
Luiz: Is there anything else I can help you ?
John: I have studio version 11 is this program not compatible?
Luiz: Yes, they are compatibles.
Luiz: Anything else ?
John: disconnected
Luiz: disconnected

Hi, my name is Luiz. How may I help you?
John: Ok Luiz, tried what you suggested
John: I 'm having trouble finding this folder C:\Program Files\Common Files\InstallShield\Professional\Runtime.
John: my computer can't find this folder
John: I didn't have any trouble loading pinnacle studio ultimate
Luiz: Have you tried to look for InstallShield folder in another location ?
John: yes I did a search for installshield
John: but I must not be looking in the right spot
Luiz: Where are you looking at ?
John: I did a search under windows
Luiz: If you look manually you can't find the folder ?
John: I looked under the C drive, program files, common files and could not find it
Luiz: Can I handle your case via email ?
Luiz: I'll be able to diagnose better and send you reasonable response then.
John: ok
Luiz: Anything else for now ?
John: no
John: disconnected
Luiz: disconnected

189.7.2007 1:03

John_D,
I sent you an email to follow up on your issue installing your PremiumPack vol 2

regards

Bertrand - pinnacle


Bertrand
Pinnacle Systems

199.7.2007 21:11

This is an update to the problem I had installing Pinnacle's Premium Pack Volume 2. Bertrand (Pinnacle's Customer Service) e-mailed me the next morning with a solution for this problem. I will attach that e-mail below.

I have no problems with a product that has flaws. I know, eventually the manufacture will work them out. I do have a problem with poor customer service. there's no excuse for that.

I'm happy to say that I'm feeling much better about Pinnacle. It's nice to deal with a company that follows through with their problems.

Here's something that I can pass along to other Pinnacle Studio 11 owners. Load the Bonus DVD, and if you upgrade, do it on line with an activation key.

Response (Bertrand) 07/09/2007 05:02
John,
The folder C:\Program Files\Common Files might be hidden by the system. So you have to be sure that Explorer is configured in order to show the hidden files and folders.
I just checked on a system and C:\Program Files\Common Files\InstallShield\Professional\Runtime is always available after an installation done using Install Shield.

In order to quickly solve your problem, I generated an activation key to unlock the Premium Pack Volume 2 on your system. Please enter the following key from the Help menu of Studio 11:
XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

Important:
1) The premium Pack Volume 2 content is installed with the Bonus DVD. Please be sure to install the Bonus DVD before entering the activation key.
2) The activation key was generated based on the system passport registered in your profile (????) If the passport changed, you will just need to regenerate your keys agian from the Help menu of Studio.

Let me know if you have any further problem

Regards

Bertrand
Customer Service
Pinnacle Systems

2010.7.2007 0:18

John,
Glad that this fixed your problem
We will try to do better next time.
To faster highlight problems, I would suggest you visiting and posting to our forum http://forums.pinnaclesys.com. We have more resources available there !
Enjoy your Studio 11


Bertrand
Pinnacle Systems

2124.7.2007 13:32

Does anyone have issues with Pinnacle version 9? After learning all the tricks to avoid lockups, I have been using this product with very good results. Between this and Premiere I do everything, but I use Pinnacle probably 90% of the time. At first I encountered a lot of issues, spent the usual inordinate anount of time with tech support, etc, but I seemed to have learned enough to combat most errors or avoid them. I didn't even use a patch for fear of getting bugs.

Is the issue with Version 10 and 11? Should I just keep using 9?

Thanks

2224.7.2007 23:12

Tnatural,
Studio 10 had some difficulties at the beginning. These problems were progressively solved and teh last version 10.7 is not stable. A new version (10.8 is actually beta and should go to final probably this week.
Studio 11 is bringing lot of new functionnalities and, from a support point of view, is really stable. Some problems were reported after the first version and were addresed in 11.1. So we have a very interesting software
Do you need to upgrade from Studio 9 to Studio 11 ? That's always a very good question. I have two answers for tjis:
1) Your system runs fine and you don't need more functonnalities than what you already have.
A wise answer is don't change anything on your PC and enjoy

2) You are planning to move to a new PC, to move to Vista, to look at new video formats, to get some new functionnalities, as new effects or plugins, or simply get more fun
Upgrade to Studio Plus 11 (or Studio Ultimate 11
http://www.pinnaclesys.com/PublicSite/us.../Studio+Feature
Look at the new features, look at te recommended specs


Bertrand
Pinnacle Systems

2325.7.2007 8:35

Bertrand,

Please don't mislead your potential new customers. Studio Ultimate 11 is plagued with a lot of problems. It would be better if you let them know that there are problems with the program, and that you know it, and that your engineering team is working hard to resolve them.

I've have had to work with three of these problems. The first problem was not being able to make a DVD. This is a big problem with the program. When I asked your Tech (via live chat) if there were any compatibility problems with my new HP DVD writer he replied "no". After Ten hours of working with your Tech team I gave up and bought a new external DVD drive by LG. With this new LG driver I was able to burn a DVD on the first try. There was a lot of time and frustration wasted on trying to solve this problem. If your tech team was honest and up front with me, I would be 10 hours farther along with my project.

My second problem with Studio Ultimate 11 was adding Pinnacle's Premium Pack Volume 2 to the program. This problem was solved by you, (Bertrand Customer Service Pinnacle Systems) and can be viewed by reading the above entries. Again as with the first problem your Tech Support (Luiz) was of no help, and even a little rude. My lesson with this problem is, don't by a hard copy of your product. If your going to add to Studio Ultimate 11 just pay for a Key.

The third problem that I'm working around is the Title Editing. When I have the time in my life to deal with this I will call your Tech Support.

I've been using your forum to try and solve my problems and have found it very useful. Some of the problems that others have incurred are: That's strange, the forum that was so helpful in letting you know what is wrong with Studio 11 is now closed. Why did you do this?
Post your beta issues to this forum.
6/22/07: Studio 11.1 Release Patch is available. This Forum is closed

241.8.2007 15:17

I have pinnacle studio ultimate 11 and I have problems with it burning and shutting down in the middle of a burn. When I go to save the file gets bigger and bigger to save. I now have 30gig left on my C drive from the 140 I had before I started. The video is only 2.1G but it continues to save in C which I don't even want it in. I need someones help to fix the problems?

2510.8.2007 9:44

Originally posted by spdstr233:
I have pinnacle studio ultimate 11 and I have problems with it burning and shutting down in the middle of a burn. When I go to save the file gets bigger and bigger to save. I now have 30gig left on my C drive from the 140 I had before I started. The video is only 2.1G but it continues to save in C which I don't even want it in. I need someones help to fix the problems?
Man, you all are making me feel better. I have lost weeks with 'Studio Software'. Upgraded 9 to 10, then got a 'Vista PC' (that's a nightmare), upgraded to Studio 11. Have had:

* Exact problem above 'burning DVDs' (and my C drive is 'shrinking'
* 'Capture' has been a challenge - intermittently stuff just 'freezes' while capturing. I messed with those settings for hours, upgraded memory, no luck
* I was able to burn a DVD using 'Menus' - the final DVD worked, but the 'Menu Screen' was a 'blank green screen'
* Sent some emails detailing problems to Pinnacle - no one responded

Could go on forever - anyone that figures any of these out, I'm all ears
This message has been edited since its posting. Latest edit was made on 10 Aug 2007 @ 9:51

2610.8.2007 11:37

John_D,

There may be some problems that can occur with Studio 11, but when we identify these problems we try our best to resolve them in a timely manner. Generally these are rectified with patches and for more common issues we create FAQs that discuss the issue.

Regarding the DVD creation problem you had, I am sorry that your HP DVD burner was nor working well with Studio. This may be a true incompatibility, but there are other possibilities as well. The tech was not likely to have been intentionally dishonest with you. I don’t know of any specific burner models that I know for a fact will not work. I am glad to hear that your current burner is working well!

Regarding your Premium Pack Volume 2 issue, I am happy that we were able to resolve this for you! Please note that although you did unfortunately run into this problem, it is not an issue that most customers will run into.

I know you mentioned an issue with titling as well. I hope that our support team can be helpful with whatever specific problem you are having.

Lastly you mentioned the closing of our Beta forum. The reason for this was that since we no longer have a beta patch, this forum was no longer applicable. We do have other forums you can use however:

http://forums.pinnaclesys.com/forums/70/ShowForum.aspx


Others mentioning burning problems,

Make sure you check out our Burn Problems FAQ.

This should be helpful to resolve many burn problems. Regarding space being taken up, I am not sure what exactly is taking up all the space. You may want to go to File -> Delete Auxiliary Files. This would likely free up some space.

Josh
Pinnacle Systems

277.9.2007 14:48

Can Pinnacle studio plus 11 be used to edit/splice/ etc... videos that I already have on my computer that are in mpg. avi. and other various formats?

287.9.2007 16:33

bdizzle,
Studio 11 is accepting a large range of video formats. Please see:
http://www.pinnaclesys.com/PublicSite/us...Specifications/
http://pinnacle.custhelp.com/cgi-bin/pin...p?p_faqid=15738

With AVI files, you have to be sure that you also have the CODEC, used to encode the file, available on your system.

Then you will be able to open your video files in Studio 11, drag the file to the timeline and edit it (trim, cut, add effects etc.)

Bertrand - Pinnacle

2923.9.2007 22:39

I bought Pinnacle Studio Plus, version 10.6, in May, 2007. The first thing I did was to add the 10.7 patch before editing. After reading all the bad online comments regarding Pinnacle, I expected this software to breakdown on the first try. I have never had a problem with the software or their tech support. I have edited and burned DVDs on six projects with few, if any, problems.

My only complaint with Pinnacle is the how they nickel and dime you for extra features. Additionally, the available titles really do suck. I would gladly purchase a premium title package if their titles were as good as some of their special effects. In my opinion, Microsoft "Movie Maker" has better titles than Pinnacle. Of course, "Movie Maker" is useless with my new Panasonic camera and it has many issues itself.

I was looking to upgrade to Studio 11 Ultimate, but the titles aren't any better. In the meantime, I would rather spend my money on a new video card instead. Now that I'm invested in Pinnacle, does anyone know how I can get better titles with 3rd. party software that works with Pinnacle?

3023.9.2007 23:03

Jump-Wa,
I will forward your comments regarding the titles of Studio to our product team.
Please keep in your mind that our Titler let's you also create your own titles (or menus), so the offer is not only limited to the titles provided with the software.

If you are looking with more advanced titles, I would recommend having a look at VitaScene or Heroglyph from proDAD. These two plugins are compatible with Studio 10 (or 11). Vitascene is even included with Studio 11 Ultimate.
For a preview of these tools, please go to our web site http://www.pinnaclesys.com/PublicSite/us...Ultimate+11.htm
You can also visit the site of ProDAD http://www.prodad.com.

This message has been edited since its posting. Latest edit was made on 23 Sep 2007 @ 23:03

Bertrand
Pinnacle Systems

3124.9.2007 0:01

bvregille,

Thanks for the info on proDad Plug-ins. Just checked this out and it looks promising. I was very impressed, initially, with the Heroglyph software. I will try the trial version and will perhaps purchase this.

I will let you guys know how this works out here in the forum.

3228.9.2007 7:03

Can I Update directly form Studio 9 PLUS to 11 PLUS Upgrade package?

3328.9.2007 7:28

shzk,

Yes, you can upgrade directly from Studio 9 Plus to Studio Plus 11. Click Here for the upgrade page.

3428.9.2007 8:24

Thanx for this info - so I do not have to get edition 10 first?
Also - I was told that Studio 9 is using the CPU memory during editing instead of the Video Card - Because Studio gets slower as I progress on an hour of editing material - or suddenly close if - it seems when I use too much memory too fast. If so is this situation fix in the newest editions.

3528.9.2007 11:27

IF IT AIN'T BROKE, DON'T FIX IT. OK, so I'm surfing around on the Pinnacle web site and I run across the 10.8 patch. I currently have Studio Plus 10.7. So I downloaded the patch and then opened Studio. The only and a big problem I had was getting horizontal lines across my video clips and it was rendering that way as well. After waisting an hour on live Pinnacle chat and going in circles with tech support, I simply uninstalled Studio and reinstalled it, adding only the 10.7 patch to my 10.6 product. Now the software works just fine and I'm not touching it.

In fact, the software works even faster now that I've upgraded my graphics card to an agp 8x, PNY, GeForce 7600 GS card. So, when I'm ready to upgrade to Studio Ultimate 11, I should have little problem with proDAD© VitaScene, I hope. More on this at 11.

jump_wa

3617.10.2007 23:32

Originally posted by jfrench:
John_D,


... Others mentioning burning problems,

Make sure you check out our Burn Problems FAQ.

This should be helpful to resolve many burn problems....
Josh
Pinnacle Systems

I Highly recommend that anyone having "burning" issues check out the link mentioned above! There is a link there to update DiscAPI Update , which I used, and PRESTO! I was able to make projects, and save them to files, or other media besides DVD, but I could only manage to burn a couple of DVD's (after MANY tries), since June. After downloading this .zip file, and following the readme instructions, I have burned three projects from video ts files that were otherwise worthless 15 minutes ago. I'm ecstatic! If you can't burn, please try the following!

1) Install the latest patch (as of 10/17/07)http://www.pinnaclesys.com/PublicSite/us/Products/Consumer+Products/Home+Video/Studio+Family/Studio+11+Series+Support/Download+Area/Drivers+-+Updates?mode=documents

2) If still not working, follow the link above! http://pinnacle.custhelp.com/cgi-bin/pin...=&p_faqid=13874

3) In that link, download this .zip - http://cdn.pinnaclesys.com/SupportFiles/...I3_Build178.zip

4)follow the readme instructions for installing the .zip file

5) Hopefully, enjoy burning some videos!

I have been looking for months to find a solution to my "burning" question, so I hope this helps anyone else out there with the same problem.

Shawn

3718.10.2007 4:22

It is even easier now that the Studio 11.1.1 update was released, as the DiscAPI fix is included.
You can download this update from http://www.pinnaclesys.com/studio11patch

3818.10.2007 21:25

Originally posted by bvregille:
It is even easier now that the Studio 11.1.1 update was released, as the DiscAPI fix is included.
You can download this update from http://www.pinnaclesys.com/studio11patch


That's good to know, and would definately be better if it works... however, I did load the latest 11.1.1 update, and still had the problem until I found and loaded the DiscAPI patch...

3914.11.2007 14:44

having just bought studio 11 ultimate, i'd like to ask a pinnacle rep two simple questions

1) why is it impossible to do 2 pass encoding ?
2) why is there no option to deinterlace video ?

considering the size in gb of the installation, the price in pounds and the fact that we are now at version 11, why are these two ESSENTIALvideo encoding tools not available with pinnacle despite being available with so many free give away software tools like gordian knot, virtual dub and xvid itself ?

it's a major disappointment and the reason i'm returning it for a refund. do these pinnacle guys know just how bad a 1 pass encode looks ?

This message has been edited since its posting. Latest edit was made on 14 Nov 2007 @ 14:56

4014.11.2007 15:07

Domie,
Studio is a consumer product and is providing tools which could be easy to use for the maximum users. The encoding quality of our MPEG2 encoder is very good as recognized by press reviews.
- Having a two-pass encoding would perhaps help sometimes, especially for bitmaps and this functionnality might be available in a future version.
- Interlaced video. This is generally not necessary when encoding to MPEG2 or DivX. For high speed display, you are able to select progressive scan in the encoder options.

Studio 11 is effectively not the first version of teh software and several functionnalities weer progressively implemented in teh software to follow the market and the new technlogies (as now Studio 11 is supporting AVCHD and HD-DVD).
We are sorry if the software was not sufficient for your needs (might be the same with the majority of video editing software in teh same market range than Studio 11). The software yoru mentionned are probably able to do soem functions you are requesting, but they are not doing also all of what Studio is doing.
Let us know if you need more details or if you would like to be contacted.
Regards


Bertrand
Pinnacle Systems

4114.11.2007 15:28

Originally posted by bvregille:

- Having a two-pass encoding would perhaps help sometimes, especially for bitmaps and this functionnality might be available in a future version.
- Interlaced video. This is generally not necessary when encoding to MPEG2 or DivX. For high speed display, you are able to select progressive scan in the encoder options.
Regards
thanks for replying so quickly, studio 11 does indeed have an amazing amount of encoding tools and this version even installs without crashing which is a great improvement but i'm still scratching my head as to why two pass encoding isn't already included for codecs which absolutely need two passes such as divx.

divx looks awful with 1 pass encoding as you eliminate the codecs ability to scan for bit rate propogation leading to huge file sizes and messy blocky artefacts everywhere especially in detailed and fast action scenes.i tried it with studio 11 and it looked awful, i ran the same video through virtual dub freeware on 2 passes and it looks perfect, i can actually see the froth on the waves that i am surfing on which i can't with the pinnacle studio result.
i understand not all users would want divx but if it is offered in the advertising, it's a major shock to discover that in the year 2007 a retail product is on the market that doesn't include something as simple as two pass encoding options in its architecture.

i hope you are right and the programmers wake up and realise what a huge mistake ommitting this function actually is, it would take them about 2 minutes to add it into the design.

4226.1.2008 17:52

I purchased studio 10 & 11 ultimate. Why is the music on 10 not available to me through the 11 ultimate and what can I do to get it on the pc that has v.11? The version 10 and 11 are installed on seperate PC's. I also found a free activation key on pinnacles website for H.264, what does that do?

4328.1.2008 3:14

Keatons,
I presume you are speaking about SmartSounds. These music are no more included with Studio 11, but ar ereplaced with a new set of musics called ScoreFitter (better quality). But you can still use your SmartSounds with Studio 11.
Please refer to the following FAQ from our knowledge base:
http://pinnacle.custhelp.com/cgi-bin/pin...p?p_faqid=15605
It will explain you how to install the SmartSounds from your Studio 10 installation disk.

The free H.264 activation ket is only necessary if you want to edit AVCHD content. You will be automatically offered to install this free key if yu try to edit AVCHD.
For support questions regarding Studio 11, I would recommend you visiting the Pinnacle forum: http://forums.pinnaclesys.com


Bertrand
Pinnacle Systems

4425.2.2008 4:48

I have recently purchased Studio 11 and have encountered problems with the quality of my videos. I previously ran studio 9 which had no problems and the output avi file was good quality. I find that the quality is poor when watching full screen in editing mode in 11 but the rendered file is worse. Have tried several formats. divX, mjpeg. The worst quality was the full screen DV (is this HD becuase the file size was 2gb for a 6 min video!!?)

I kept 9 on my PC just in case I didn't get on well with 11. so my first question would be does this cause a conflict?

Secondly does 11 require a higher spec graphics card to enable decent quality. I have a nVidia GeForce 6200 LE (am told it is 256 but believe it is only 128)

PC is struggling to run pinnacle, but not crashing it, so upgrading my RAM to 2GB.

HELP!! Don't want to have to give up and go back to 9 because my stupid brother has an NTSC camcorder and I have PAL so 11 was my saviour to edit together the tapes :-S

4525.2.2008 16:38

lyndsc79,

It is generally recommended to uninstall previous versions of Studio before installing Studio 11, but this is not required and I don’t recall this causing video quality problems. Full-screen preview in Edit mode of Studio is not meant to give you a true preview of video quality on output, it should look better on output. The Full Screen (DV) AVI setting should look pretty good. I’m not sure how you are trying to play the created files, but give it a try in Windows Media Player.

Your video card should work okay, but it would be a good idea to check with Nvidia and make sure that you have the latest driver installed for your card.

4625.2.2008 17:14

lyndsc, i think that videocard of yours is onboard version so it shares main ram of computer. do a dxdiag at the run command line to see what ram is available to the card.

4726.2.2008 17:40

Thanks for the responses. The video card has 128mb approx memory. Oh and i have found the switch to say preview in full resolution..this is now perfect!
I tried some more rendering last night and found that I had not yet tried MPEG-II...success!! Great quality.

This still doesnt explain why it wont output to Full Screen DV - oh and in answer to that question, yes i was playing it back in windows media player.
I'm not going to worry too much about it. If i've found an output that works i'll just stick with that. I may look into upgrading the graphics card to see if that sorts out the full dv version.

oh another weird thing i encountered...trying to put speed effect on a clip..it didn't slow it down and changed it to a completely different clip!! The picture at the beginning of the clip was the right one but on playing it, it was something different!

4812.3.2008 15:01

I have been using pinnacle 9.3 for about 4 years now. I just upgraded to Pinnacle 11.0 ultimate and lost an entire project after 48 hours of work on it. I had attempted to use Prodad to add to a scene when the computer froze up. When it stayed frozen for about five minutes I did the old ctrl-alt-del to restart it. When it came back on and I tried to load the project, the program told me the project was lost and the file was empty. Pinnacle support has done nothing to tell me where or how a whole file has gone. I suspect cyberspace. This project had benn saved throughout my work. I never had this happen withPinnacle 9.3. I regret ever changing. I also needed to increase my harddive to a 320 gig and upgrade my video card just to run Pinnacle 11.0. Now I needed to reinstall my operating system when I put in the hard drive. Several trips back and forth to the store and about 20 hours later I had my computer up and running again. This led to me also needing to upgrade my power supply as well. My $70.00 upgrade from Pinnacle ended up costiong me well over $250.00 at Tiger Direct.com to get my computer to work with this program. It would be nice for Pinnacle to answer some of them. I am now about 2 week behind on my projects and need to completely redo the one I lost.

4916.3.2008 20:08

Can anyone out there recommend Upgrading from Pinnacle 9 to Pinnacle 11? Knock on wood, every project I have done with 9 has had no issues once I ironed them out initially. The only thing I have trouble doing is importing .VOB files. Not all .VOB mind you just some - and Adobe Premier Elements takes in the exact same files with no problem. 11 Had some touches I would like to use in my shows - pan/scan, etc... right now I create all slideshows with Photodex Producer then export AVI into Pinnacle to add video - a lot of work to make up for Pinnacle not being able to handle lots of photos.
All I seem to read are horror stories on Pinnacle, and I noticed they dropped the price on 11 - which always seems to come around the time a new version is released. Any insight, anyone using 11 with few issues?
Thanks!!!!!!!!!

5031.3.2008 3:00

Hi there.

I'm crazy. I have with this problem several weeks ago and the tech people from Pinnacle has been unable to help me. The thing is that I have created a DVD in Pinnacle Studio 11, it plays great in my laptop (using Windows Media Player) but when I take that same DVD into different home DVD players, the main menu seems and sounds good but when I access any chapter it seems and sounds like fast, something speed up. I have tried creating the content first then burn the dvd with another software and the problem persists. I have tried different settings in the creation process also. Closing the internet, etc.

Please help!!!!!!

I have this problem only with Pinnacle because I have created a photo album in DVD using ProShow Gold I have no problems with it.

5131.3.2008 4:18

I am still with the Pnnacle Studio 9 version with all its upgraded versions. I had lots of problems with this until I upgrade my PC to the best I can afford and now Studio 9 is better - The prescribed hardware that Pinnacle prescribed for this 9 version was defnatly not good enough because of memory problems causing all the problems. Today's newest hardware make it really ok to work with pinnacle ver. 9... When I look at all the problems I see in here with the newest studio and the fact that studio only give me two lines where I can put on film to edit I am planning on moving over to Adobe premier Pro - because I can have 99 lines to edit with - The problem is - With The Pinnacle Studio I use with all its attachments is doing producing such an excellent product that I wish Pinnacle could have had those 99 lines on the editing bank to edit more film at the same time... But I could just imagine how slow it will get because of it using the memory of the CPU

5231.3.2008 11:07

cazunigar,

Check outThis FAQ. It is not specifically for the exact problem you are having, but the steps given still might be helpful.

shzk,

I am sorry if Studio is not suiting your needs. We are continuusly trying to improve upon it to make it as good and robust as possible.

536.4.2008 22:39

I just got Studio 11 deluxe. Install went smooth although it took forever. Worked on a project in Standard Def for about 50 min. Everything worked fine and ran well. Either it's my computer or the software but this version runs much faster than the older versions. No crashes or glitches. I'm running Vista on a quadcore with 4gigs ram and a 512 Gforce 9600GT video card. So far it's quick and painless.

5415.7.2008 4:53

I've had Pinnacle studio 11 plus patch for some months now and have spent most of that time trying to get the software to work. I've had some tech support but the problem was not resolved. I get a hang up 95% of the time when I I try to make a disc and as far as I'm concerned the whole thing has been a waste of time and money. I was an avid studio 10 supporter but I think Pinnacle have lost the plot. As for upgrading to Pinnacle 12, no thanks, I'll buy Vegas.

5515.7.2008 5:45

nigyoung,

I'm very sorry to hear that you had problems with Studio version 11. Many problems can be handled quickly by the support team. More difficult issues can take some time if they prove to be troublesome. If you reply back with your support case number I can look into what may have happened in your case.

In your particular case, it sounds like you are having an issue where the software hangs when making a disc. If the hanging occurs during the rendering process, check out this FAQ:

Click here for the Render Hang FAQ

If the rendering completes and the hanging occurs during the actual burning, please see this FAQ:

Click here for the Burn Problems FAQ

5615.7.2008 12:48

I have downloaded patches etc but I would ask one thing. There are patches under 4.16.2008 'Hardware Installers for Pinnacle and Dazzle video devices'. "Studio 11 Downloads" When you click on that icon and the list of downloads comes up there are NONE specifically named for Studio 11. Is there a code or something or do you just download anyone and try it.
I may sound like I'm whining but you potentially have a great product, plenty of candy with it, easy to use and fast but it just doesn't work in all situations. WELL YOU NEED TO MAKE IT WORK IN ALL SITUATIONS.

I thought it may have just been me but if you follow forums on the product (not just on this site) there are many, many dissatisfied customers out there.
I have worked with your support team and they have been very good but the problem was not resolved. I'll try and find my support number and forward that back to you.
So my advice to Pinnacle is forget all the whiz bang things and concentrate on getting the program to a point where it works in most, if not all, situations, other programs do.
I won't be progressing to Studio 12 but I am happy to try and resolve the problems with Studio 11 and if it can be solved then I may think of updating. If not then I'm afraid it will be another product that I'll purchase.

5729.7.2008 16:00
dayapatel
Inactive

I bought studio 11 @ a month ago, but just got to use it. I have updated it to 11.1.2, but having burn problems. In make movie it renders the movie OK, but the burn always fails. The tech support at Pinnacle is bad. eventhough I told tech that it renders good, still he wanted me to change setting to 5000 instead of Auto, I did but did not help. Then he wanted me disable all "services" and "start" processes, that did not help. He wanted to uninstall Roxio, nero and any other burning software, I did uninstall Roxio and nero, that did not help, disabled Anti-Virus software, no help.

Also once it has burning problem then it puts the DVD drive in condition that the drive does not work, I have to shutdown the computer. I changed DVD drive to new one that I bought, no help. I can render and create the file, shut down computer, restart and then I can burn the image with reinstalled Nero, but not with Pinnacle.

I have also implemented suggestions in pinnacle burn proble FAQ.

Any body including Pinnacle who can help me, would be appreciated.

This message has been edited since its posting. Latest edit was made on 29 Jul 2008 @ 16:08

5829.7.2008 18:14

I have upgraded to Studio 12 and it works great. I only wish they didn't soak me for Studio 11 and then come out with Studio 12 so quickly. Anyhow, Studio 12 does what it says it will do, and has so much more that it offers, I am glad I upgraded.

5922.10.2008 16:12

I have an AVI video shot in Standard Def on a canon XH A1. Looks good when I play it in the edit mode of pinnacle studio 10 on an old laptop, but develops aliasing on all the straight lines (flagpoles, window frames,doors) when I play it in Studio 11 on a quadcore computer.
Windows media player makes it look good either way.
I'm a newbie trying to understand what makes the aliasing happen and how to get rid of it when I ultimately burn to a DVD.
the video was shot in 60i, standard def, 740x480 widescreen.

6024.10.2008 9:04

Originally posted by dayapatel:
I bought studio 11 @ a month ago, but just got to use it. I have updated it to 11.1.2, but having burn problems. In make movie it renders the movie OK, but the burn always fails. The tech support at Pinnacle is bad. eventhough I told tech that it renders good, still he wanted me to change setting to 5000 instead of Auto, I did but did not help. Then he wanted me disable all "services" and "start" processes, that did not help. He wanted to uninstall Roxio, nero and any other burning software, I did uninstall Roxio and nero, that did not help, disabled Anti-Virus software, no help.

Also once it has burning problem then it puts the DVD drive in condition that the drive does not work, I have to shutdown the computer. I changed DVD drive to new one that I bought, no help. I can render and create the file, shut down computer, restart and then I can burn the image with reinstalled Nero, but not with Pinnacle.

I have also implemented suggestions in pinnacle burn proble FAQ.

Any body including Pinnacle who can help me, would be appreciated.
dayapatel, this may not apply, but you are having all the same issues I had (anti-virus, Nero, Roxio - all suspects that didn't pan out...)

Look at my post (2nd reply from original - fuzzy0846 - and you'll see what I found to work. The post directly following mine states that 11.1.1 (and presumably 11.1.2 now) will accomplish this, BUT I did not find that to be the case, and it obviously doesn't work for you on 11.1.2 either.

1) Go here - http://pinnacle.custhelp.com/cgi-bin/pin...=&p_faqid=13874

2) Download this - http://cdn.pinnaclesys.com/SupportFiles/...I3_Build178.zip

3) Follow the Read Me instructions for installing the .zip file.

I hope this works for you also. I have other issues with Studio 11 on a regular basis still, but at least I get a DVD burned without error 99% of the time now. Good Luck!

Shawn
This message has been edited since its posting. Latest edit was made on 24 Oct 2008 @ 9:08

6129.5.2009 20:16

Anyone found solution to the issue of Menus screen appearing green after rendering to DVD format (not burnt to DVD, just produced VIDEO_TS content). The Menus look fine while in pinnacle but after rendering the screen with Menus is just green.

I'm Using Pinnacle Studio 12 Ultimate on Win XP pro

6221.6.2009 11:58

I am using Studio 11 Plus and or ultimate. It works soooo badddd. Can anyone help me. I had just finished editing a movie and was burning it to a dvd to preview it on my dvd player which I had already done before and it seemed to be okay. This is the second time I lose my work. Okay. While I was burning it, the studio window closed and it didn't eject the dvd so I figured it didn't finish burning. I said, ok, I'll just reopen it and it should be okay. Well, now, it's telling me that the associated file is missing and I cannot open the file. It has been months of work because it is a 2 hr movie that we filmed to release it on DVD. Can anyone help me??? I hope I can save the file. I have it saved on an external drive, so I know it's not due to space. HELP!!!

6321.6.2009 14:39

Hey nereg76.

as you can read from earlier posts I slammed studio 11 as a piece of junk and I still stand by that. After spending a lot of time trying to make it work I gave up. Although i vowed and declared i would not buy another pinnacle product I upgraded to pinnacle 12 and it's like chalk and cheese. I've had no problems with it except once and a reboot of my PC fixed that so it was more likely a pc issue. My advice.....upgrade to Pinnacle 12.

6425.8.2009 0:29

I'm using Pinnacle 12 and I have a similar problem with the Green Screen - Mine occurs with the FIRST page of my menu.

I made a "movie" with one menu, but the menu has 2 pages. The first page has 6 chapters and Page 2 has 1 chapter. When I do the DVD Preview - it looks great. After I "Made the Movie" and burned the content to DVD, I put it in my DVD player to watch it on TV and the same thing happened to me - the first menu page is all green with nary a white outline and the "Chapter 1" title beneath it. If I take the remote control and arrow over to where Chapter 2 should be, it actually does move over and I can click on Chapter 2 and it will bring me to Chapter 2. Same for the others on Page 1.

In the lower right corner where the arrow should be to turn to page 2, there's a faint white box. I arrow to IT, and click it and BANG - there's Page 2 of the menu with Chapter 7. Only, this time, IT WORKS! Page two is there in all it's glory - perfect.

But, why is Page 1 all Green? It destroys the video. What can be done?

Thank you,
mcbarney19

6511.10.2009 10:38

Same problem with green DVD menu screens here.

Using Pinnacle Studio Plus v12.1 (with patch) on Windows XP.

Help!

6618.3.2010 6:32
Trinity
Unverified new user

Studio 10 - What a joke
Studio 11 - Jokes repackaged
Studio 12 - Forget it
Do yourself a favour & by another product. This is definitely a piece of shit!!

6712.7.2010 17:24

I have to agree with Trinity, anything from Pinnacle is nothing but crap, and what makes it worse is their support is worse.

When I got my TV Tuner card, it came with Studio 10, I upped to 10.7. Running vista on a DELL Inspiron 1525, I have had nothing but problems, (I have experienced just about EVERY problem that I have read here on this forum).

When I contacted Pinnacle, they gave me no good info, and when I tried to again to get more info from another tech (the first tech was an idiot and knew NOTHING about computers), I was promptly told I used my

Quote:
one and ONLY free support call
, and was given the cold shoulder by the company.

If you are reading this, I would suggest looking at anything but a Pinnacle TV tuner, or video editing software, there software is crap, and their hardware is crap, and their tech support is more crap. I guess that is why the company was sold to another company, which isn't any better.

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