XM satellite radio customers suffer outage

Written by James Delahunty @ 22 May 2007 7:23 User comments (7)

Subscribers of XM Satellite Radio may have noticed problems yesterday acquiring a usable signal, mostly across the Eastern United States and Canada. "Some customers are not receiving a signal. We don't know the exact number, but some," Chance Patterson, XM's vice president of corporate affairs said earlier. XM Satellite radio has about eight million subscribers in total.

The company explained that the problems, which reportedly started on Monday around noon (ET), were the result of a software glitch. "The problem occurred during the loading of software to a critical component of our satellite broadcast system, which resulted in a loss of signal from one of our satellites. We expect normal service to resume midday [Tuesday]," a statement posted on the company's website reads.

Services are now reportedly back to normal. "XM Satellite Radio has resumed normal levels of service for customers who experienced outages or significantly degraded service starting yesterday," the company wrote on its site. "After you turn on your XM radio, please allow five to ten minutes to reacquire the XM signal." XM's program lineup includes Oprah Winfrey and Major League Baseball.

Sources:
Reuters
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7 user comments

123.5.2007 02:18

themind

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I haven't tuned in my xm sense they gave Opie and Anthony a one month suspention.

223.5.2007 09:36

spydah

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Junior Member

I was wonder WTF was going on. I had to travel for a business trip and listen to my XM a lot. Like XM comedy and some music stations were fading in and out a lot. As matter fact its still going on now. I hope they fix that because was big inconvenience. The good thing for my 3 hrs drive up and down was my Ipod it saved me the pain of listening to some BS radio station.

323.5.2007 12:08

amf0802

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Yeah, I was getting pissed. I was losing service in places I had never lost it before and I thought my antenna or receiver was going bad.

423.5.2007 12:19

spydah

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Thats exactly how i felt.

523.5.2007 16:24

gmasi

Inactive

Me too, i lost signal on Monday evening Right after servicing my Audi. I thought they messed with my XM Radio. I even called them Tues morning to complain.

625.5.2007 17:28

azimuth1

Inactive

My boss has XM in our trucks. I like some of it. I have Sirius in my vehicle. I wish the gov would let them merge already. Then we could have the best of both worlds

712.7.2012 18:15

slipslopslap

Unverified new user

We called sirius yesterday 5 times and did live chat twice, today I called twice and did live chat 3 times all in an effort to get the radio in my husbands car reactivated but still he has no radio because the satellite is down. The customer service reps are the worse I think I have come across with different stories as to why the radio is down, and even to the point of 1 of them telling me that we have no account with sirius even though we have 2 radios with them. We have also been with sirius since 2005 and they continue to send out mailings to reactivate radios that we no longer have and have also been sent mailings for a radio that we have never had. So now we continue to wait impatiently for the satellite to be fixed, which was supposed to have already been fixed according to 2 customer service representatives, and I use the term loosely, to, we will try and have it fixed by Friday or Saturday. After my last phone call they will now give us a 5 day credit on both our radios, thanks, and I swear if I hear them apologize one more time for our inconvenience I am going to scream.

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XM satellite radio customers suffer outage

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