AfterDawn: Tech news

Microsoft acknowledges E74 error

Written by Andre Yoskowitz (Google+) @ 14 Apr 2009 22:34 User comments (38)

Microsoft acknowledges E74 error Microsoft has acknowledged the now infamous E74 error for their Xbox 360 console, and added the error to its warranty extension that was meant to cover RROD (Red Ring of Death) system failures.
The software giant now considers both failures equal and users affected can have their system replaced or fixed under the 3-year warranty extension. Anyone who has encountered the error and paid to have it fixed will be issued a full refund.

The error surfaced late last year when users upgraded to the New Xbox Experience (NXE). The E74 error is brought on by overheating problems for the GPU.

The full Microsoft posting reads as follows:
"While the majority of Xbox 360 owners continue to have a great experience with their console, we are aware that a very small percentage of our customers have reported receiving an error that displays E74 on their screen. After investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console. As a result, we have decided to cover repairs related to the E74 error message under our three-year warranty program for certain general hardware failures that was announced in July 2007. We have already made improvements to the console that will reduce the likelihood of an occurrence of this issue. Detailed information related to the Xbox 360 warranty and resources for those who require repair can be found at www.xbox.com/support (www.xbox.com/support) .

Microsoft will refund to customers the amount paid for an out of warranty repair due to a general hardware failure associated with the e74 error message. Those customers should automatically receive the refund within 4-12 weeks, and no additional action by customers should be necessary. However, if a customer has not received a refund by July 1, 2009, the customer should visit www.xbox.com/support before November 1, 2009 for information on how to place a claim. All refund claims must be received on or before November 1, 2009."

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38 user comments

114.4.2009 23:27

I wonder..will people trust Microshit enough to buy their next console? I almost bought the xbox360 but all the screaming about the rrod made me buy an e8400 cpu instead along with a completely new motherboard and a high end radeon (plays crysis, gtaIV, fallout 3 at high detail).

I cant imagine the feeling of being stomped on by microsoft over their constant year after year denying that there ever was a problem with their console.

214.4.2009 23:42

Originally posted by windsong:
I wonder..will people trust Microshit enough to buy their next console? I almost bought the xbox360 but all the screaming about the rrod made me buy an e8400 cpu instead along with a completely new motherboard and a high end radeon (plays crysis, gtaIV, fallout 3 at high detail).

I cant imagine the feeling of being stomped on by microsoft over their constant year after year denying that there ever was a problem with their console.

The first Xbox was not so poorly designed the 360 still has enough brand power to do well enough but I can't buy the buggy POS just yet...... even the PS3 dose not seem worth it..... I'll whatever system that's either cheap to mod or has a real cheat device for it...

315.4.2009 0:08

E74 is an over heat Error. maybe the small percentage of users should stop sticking there xbox's in confined area's. hows that for a fix huh.

415.4.2009 0:09

Originally posted by DXR88:
E74 is an over heat Error. maybe the small percentage of users should stop sticking there xbox's in confined area's. hows that for a fix huh.
But the wilt60 dies from overheating...of any kind......kinda liek my =0-o=

515.4.2009 0:19

Quote:
Originally posted by DXR88:
E74 is an over heat Error. maybe the small percentage of users should stop sticking there xbox's in confined area's. hows that for a fix huh.
But the wilt60 dies from overheating...of any kind......kinda liek my =0-o=
True but the E74 error is meant to tell the user, Hey look jackhole i know you get a kick from halo 3 but how about you turn me off for Christ Sakes I've only been on 5 days in a roll.

thats the E74 intended message.

615.4.2009 1:03

Quote:
Quote:
Originally posted by DXR88:
E74 is an over heat Error. maybe the small percentage of users should stop sticking there xbox's in confined area's. hows that for a fix huh.
But the wilt60 dies from overheating...of any kind......kinda liek my =0-o=
True but the E74 error is meant to tell the user, Hey look jackhole i know you get a kick from halo 3 but how about you turn me off for Christ Sakes I've only been on 5 days in a roll.

thats the E74 intended message.
wow i leave my ps3 on for weeks at a time. its a launch 60 gig. so now i have this elite that i dont play becuase it might overheat and burn my house down if i leave it on for 5 days? come on the e74 was only exposed cuz the got the red ring somewhat worked out. now since the red ring error isnt the first error that pops up we now see e74. i really think that error has been there the whole time but now is starting to show its ugly head. hope they get it squared away. as i like a good console war.

715.4.2009 1:53

Originally posted by banshee07:
wow i leave my ps3 on for weeks at a time. its a launch 60 gig. so now i have this elite that i dont play becuase it might overheat and burn my house down if i leave it on for 5 days? come on the e74 was only exposed cuz the got the red ring somewhat worked out. now since the red ring error isnt the first error that pops up we now see e74. i really think that error has been there the whole time but now is starting to show its ugly head. hope they get it squared away. as i like a good console war.
The E74 has always been there.

E74: AV cable error There is a problem with the AV cable, try using a different AV cable. If the cable is known to be working then there is a 90% chance it's a scaler chip problem (the "ANA" or "HANA" chip connected directly to the AV cable) in rare cases it is the GPU.


source Llamma.com

815.4.2009 3:12

I really enjoy watch Microcrap having problems with their products. Nothing says let's screw the customer so we can beat the competition ahead of schedule like the way M$ does. I will not buy a 360 or any more of their consoles. Why buy these overated pieces of crap if you're not using them strickly for everything your computer can do. I see why the wii sells fine, because they built their machine for the purpose of gaming. I buy a console to play games, not to do what my computer can do already for cheaper.

915.4.2009 4:02

Quote:
Microsoft will refund to customers the amount paid for an out of warranty repair due to a general hardware failure associated with the e74 error message. Those customers should automatically receive the refund within 4-12 weeks, and no additional action by customers should be necessary.
If however, instead of paying over the odds for return postage and the repair you decided to take your xbox360 to the local computer repair shop to get it sorted, you are stuffed.

1015.4.2009 7:51
ak472009
Inactive

it takes one day to get your but it takes months to refund

1115.4.2009 8:31

There is no wonder microsoft is a decent way ahead in the sony vs microsoft console war, on the one hand you have the years head start microsoft had but on the other you have a failure rate of ~33% (on the earlier models that is) which means people had to buy 2nd, 3rd ,4th consoles because of it racking up the numbers there!

All consoles will have some degree of failure its the nature of electronic goods, but how a company manages to get away with releasing a good that is just shafting a decent percentage of consumers is shocking not to mention their massive denial of it ever existing!

1215.4.2009 8:47

I'm just wondering if maybe they make these 'mistakes' to the system on purpose. So that people have to send in their systems to get fixed, for free. That way they can weed out people that mod the systems, because those people won't send in their systems. On a side not, my friend just had his PS3 firmware fried from an update...Sony's response...send it in with $150 and we'll fix it. And it was an update that did it. The 360 is well worth it in my eyes.

1315.4.2009 10:20

It's about damn time M$. So does this now mean that all current 360 owners get 3 years for E74? Or just those who buy a 360 from now on? M$ owes this 3 year warranty to all their customers. In fact, 3 years isn't enough for those who have a launch console. M$ should extend RRoD and E74 to five years IMO so that their customers are covered for this gen.

The warranty extension further gives me confidence that the 360 is the right choice for me so I'll be getting a 360 soon. The M$ built a piece of crap but I like the fact that M$ will take care of it if something goes wrong. And worst case scenario, drop $200 for a replacement and slot in your old hard drive and there you go. But with Sony, if you have a bluray, firmware, etc. problem after the short warranty period, they just tell you to suck it up and take it. Pay $150+ for repairs or buy a new console ($400). I am in no way saying M$ is so great because ideally, it's embarrassing for M$ to not have reacted faster and they should have put more thought to their console design. But Sony should follow M$' example and give PS3 owners a warranty extension on Bluray and firmware upgrade errors. Console gaming is supposed to be fun and less of a hassle than PC gaming after all.

Unfortunately it seems like with every gen, consoles advance more but break down more. Meanwhile, PCs advance even further than consoles while the platform's user-friendliness has improved. My NES and Genesis are still going to this day and I've accidentally dropped those things before. Never had to worry about being careful with those consoles.

This message has been edited since its posting. Latest edit was made on 15 Apr 2009 @ 10:48

1415.4.2009 13:22

Its not that bad. I recently got RROD on my system.
The repair was quick,easy, and painless. It took a grand total
of 2 weeks. The only work I did was to pack it up for shipping.
I will survive another 2 weeks if I get E74 error.

360 is a great system, and im glad they are fixing the issues for free.

1515.4.2009 22:55

Quote:
Quote:
Microsoft will refund to customers the amount paid for an out of warranty repair due to a general hardware failure associated with the e74 error message. Those customers should automatically receive the refund within 4-12 weeks, and no additional action by customers should be necessary.
If however, instead of paying over the odds for return postage and the repair you decided to take your xbox360 to the local computer repair shop to get it sorted, you are stuffed.
I think you may have misread the article. Microsoft WILL pay you back if you got it repaired at a local shop. I think it is incredibly cool that MS is doing this; they certainly wouldn't have to. It is definitely a credit to MS business practices that they're willing to do this for the customer. It's nice they can afford to do it, too. Apple, on the other hand, won't let anyone that hasn't gone through their 2-year training program touch any of their proprietary devices with a ten foot pole. I'm not sure how Sony is about their PS3.

1616.4.2009 0:21

IT'S ABOUT TIME! I was just arguing about this a couple of days ago.
90% of my friends that bought their xbox prior to 2006 have this error. X-clamp can't fix this error. When have it been okay to knowingly sell a defective product? Oh I'm sorry, it's my fault my console have an e74 error. I should have put it in the freezer while I was playing it.

1716.4.2009 0:54

I can't believe you guys are making excuses for M$. The ealier 360's were defective. Bottom line. I have friends that are afraid to play their game over 30 minutes becauses of fear of RROD. If I sold you guys a PC on ebay that performed like that, you will try to sue me.

1816.4.2009 9:07

Install your games onto the harddrive maybe..?

1916.4.2009 9:11

Oh look ANOTHER fault that MS said was never a problem that is now under warranty, what is that 3? 4? now...

1) Launch system Power Supply failures (admittedly this was pretty small compared to the latter issues)
2) 3RLOD (yes 3RLOD ~ 3Red Lights Of Death = GPU/CPU/Solder issue)
3) Disc Scratching (Only covered in the EU but not in the States)
4) 1RLOD (1Red Lights Of Death = E74 Heat issues?)

This message has been edited since its posting. Latest edit was made on 16 Apr 2009 @ 9:12

2016.4.2009 11:01

Originally posted by DXR88:
E74 is an over heat Error. maybe the small percentage of users should stop sticking there xbox's in confined area's. hows that for a fix huh.
The E74 error is only possibly caused from making the 360 overheat. The solder used on certain chips on the main board cracks when repeatedly heated and cooled (turning your console on and off) Even if you left your 360 in the middle of a table, elevated to allow circulation underneath and nothing around that would prevent airflow(this was my setup and I still got an E74), you would still have a possibility of having this problem (more-so if the 360 was in a confined environment, but still a fair possibility of it happening.)

Please do more research on a topic before making a very broad generalization about it.

2116.4.2009 11:57

Quote:
Originally posted by DXR88:
E74 is an over heat Error. maybe the small percentage of users should stop sticking there xbox's in confined area's. hows that for a fix huh.
The E74 error is only possibly caused from making the 360 overheat. The solder used on certain chips on the main board cracks when repeatedly heated and cooled (turning your console on and off) Even if you left your 360 in the middle of a table, elevated to allow circulation underneath and nothing around that would prevent airflow(this was my setup and I still got an E74), you would still have a possibility of having this problem (more-so if the 360 was in a confined environment, but still a fair possibility of it happening.)

Please do more research on a topic before making a very broad generalization about it.
Ive already posted what the E74 its a A/V Error or your GPU overheated, one of the two or both.

also if your soldering snaps, it RROD for you Mr.McGee.

Air isn't pulled up from underneath its pulled in from the sides, if you had custom fan's instead of that landfill garbage they put in it's place you would know that.

E74 is a very broad Error

2216.4.2009 16:07

4-12 weeks for a refund? I know I'd be pissed to wait that long... I guess they're hoping people forget about it. They're probably gonna refund half of the people and then hope the other half don't call in lol

2316.4.2009 16:13

They extended the 3 year warranty to include E74 and they did it pretty quickly too (and as with RROD they refunded everyone who paid for repairs before they brought it under the warranty).

Nice one.

Of course the (mostly) PS3 fans want to pretend that all Xbox models are the same and will do their best to ignore the fact that since Falcon Xbox has become very reliable (and Jasper has only improved that already improved situation).

MY Falcons have been updated & perfect so far, not even a lock up.

2418.4.2009 21:50

Originally posted by Morreale:
4-12 weeks for a refund? I know I'd be pissed to wait that long... I guess they're hoping people forget about it. They're probably gonna refund half of the people and then hope the other half don't call in lol
Yeah that does suck. It sucks even more for the people who just went and bought another console after getting E74 instead of paying the $120 or whatever for repairs. Those people get nothing in return.

Anyways, I'm a new 360 owner and I have no complaints whatsoever thus far. Console runs cool and it's a lot quieter than I thought it would be, especially when installing games to the hard drive. My guess is that the overheating stuff only starts to happen when the console starts to collect dust inside? That has to be the issue. Because right now, the 360 seems pretty reliable to me. Ok sure I keep it in a basement, off the carpet, don't have it in an entertainment center, I give it space, etc. But going by what I've seen on the internet, I still thought I was doomed. lol. Like sure it's noisier than my slim PS2 sure (which I find very quiet) but it's not bothersome. I'm liking my Xbox experience thus far.

2519.4.2009 15:21

Originally posted by Oner:
Oh look ANOTHER fault that MS said was never a problem that is now under warranty, what is that 3? 4? now...

1) Launch system Power Supply failures (admittedly this was pretty small compared to the latter issues)
2) 3RLOD (yes 3RLOD ~ 3Red Lights Of Death = GPU/CPU/Solder issue)
3) Disc Scratching (Only covered in the EU but not in the States)
4) 1RLOD (1Red Lights Of Death = E74 Heat issues?)
Yes, it is crap. But I'm not sure why you as a moderator feels the need to point this out Oner- it comes across as fan baiting.

A more "moderate" point of view would be to hold that at least these issues are openly recognised now and dealt with in some small way with an extended warranty. Unlike another console that has Blu-ray, Controller Chip or firmware problems that aren't dealt with in a similar fashion after one year.

Almost all consoles seem to have their positives and negatives.

2619.4.2009 16:33

Quote:
Originally posted by Oner:
Oh look ANOTHER fault that MS said was never a problem that is now under warranty, what is that 3? 4? now...

1) Launch system Power Supply failures (admittedly this was pretty small compared to the latter issues)
2) 3RLOD (yes 3RLOD ~ 3Red Lights Of Death = GPU/CPU/Solder issue)
3) Disc Scratching (Only covered in the EU but not in the States)
4) 1RLOD (1Red Lights Of Death = E74 Heat issues?)
Yes, it is crap. But I'm not sure why you as a moderator feels the need to point this out Oner- it comes across as fan baiting.

A more "moderate" point of view would be to hold that at least these issues are openly recognised now and dealt with in some small way with an extended warranty. Unlike another console that has Blu-ray, Controller Chip or firmware problems that aren't dealt with in a similar fashion after one year.

Almost all consoles seem to have their positives and negatives.
That's true. But what about people with the first generation consoles?

2720.4.2009 10:39

Originally posted by Jemborg:
Originally posted by Oner:
Oh look ANOTHER fault that MS said was never a problem that is now under warranty, what is that 3? 4? now...

1) Launch system Power Supply failures (admittedly this was pretty small compared to the latter issues)
2) 3RLOD (yes 3RLOD ~ 3Red Lights Of Death = GPU/CPU/Solder issue)
3) Disc Scratching (Only covered in the EU but not in the States)
4) 1RLOD (1Red Lights Of Death = E74 Heat issues?)
Yes, it is crap. But I'm not sure why you as a moderator feels the need to point this out Oner- it comes across as fan baiting.

A more "moderate" point of view would be to hold that at least these issues are openly recognised now and dealt with in some small way with an extended warranty. Unlike another console that has Blu-ray, Controller Chip or firmware problems that aren't dealt with in a similar fashion after one year.

Almost all consoles seem to have their positives and negatives.
What I find odd is how people go out of their way to have to discuss how my Mod status should be brought up (off topic I might add) or in some way correlated to having to quash/curtail factual information on this or any topic for that matter. One thing has nothing to do with the other, plain and simple.

My comment is on topic, adds to the discussion, is informative, has merit in it's right and is absolutely true. So there is no issue here; and me being a moderator shouldn't be brought up at all IN ANY WAY. I was brought on here @ aD 7 years ago specifically for my experience and knowledge with GAMING CONSOLES (imagine that). So I would advise to you and certain others on avoiding bringing irrelevant subjects into the mix and just discuss the topic at hand for what it is.

Discuss the topic or subject. Not the person or their status.

2820.4.2009 10:52

Originally posted by juaneryle:
That's true. But what about people with the first generation consoles?
That depends on which model you mean...For 360 owners they are already out of their 3 year warranties and have to pay. For first gen PS3 owners they have been out of their warranties for quite some time now as with EVERY other major electronic device they came with 1 year coverage STANDARD (unlike MS's 90 day when they first launched) so they would have to pay as well. Just like first gen Wii's, PS1's, PS2's and others.

There was only 1 time that Sony covered out of warranty PS3's due to a supposed "bad" firmware update (if I remember correctly that was FW 2.5), but the Wii has had some bad updates as well, along with quite a few 360's too (NXE was a major one that had massive issues) and they where never covered for those out of warranty. But other than that 1 time, improper updates or faulty FW's for the PS3 have not been covered for those out of warranty...just like everyone else in the business.
This message has been edited since its posting. Latest edit was made on 20 Apr 2009 @ 10:55

2920.4.2009 16:01

Originally posted by Oner:
(unlike MS's 90 day when they first launched)
What a joke... They were so confident lol

90 day warranties are stupid. They either tell he buyer that their product is like near perfect unless the unthinkable happens or their product is just garbage and its your problem once its messed up. I always buy things like hard drives and computers on my Mom's MasterCard or whatever cause she told me they double the warranty (I pay her beforehand of course!). Although it kinda sucks cause now I gotta wait another year until I can change the enclosure on my 1TB drive because it's as loud as a 360!

Lol just kidding but it is loud and annoying like my friend's 360... We were trying to watch a movie on his 360 at his house and it was retardedly loud. Annoying background noise. He has an intercooler on it too but he's scared to leave his 360 on without it (he is on his third after all). We couldn't really just turn up the volume either because like the speakers are crap in LCDs and Plasmas... He really needs surround sound. They do say though that the newer 360s are quieter, I friggen' hope they are...

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3020.4.2009 16:56

Oner, do you think it's fair for people with first gen. 360's that failed, are not reimbursed because of expired warranties eventhough it's well known that the hardware were defective?
I got my first 360 on the launch date. I got RROD within 60 days. I shipped it back to MS and it was fixed. It RROD again over a year later but my warranty was expired so I did the X-clamp fix. 3 months later I got the E74 error. At that time, I couldn't fix it so I bought another 360. To make a long story short, this is my 3rd 360. I salute MS for acknowledging the problem. But the warranty policy should be retroactive.


JB

3121.4.2009 4:33

Originally posted by juaneryle:
Oner, do you think it's fair for people with first gen. 360's that failed, are not reimbursed because of expired warranties eventhough it's well known that the hardware were defective?
I got my first 360 on the launch date. I got RROD within 60 days. I shipped it back to MS and it was fixed. It RROD again over a year later but my warranty was expired so I did the X-clamp fix. 3 months later I got the E74 error. At that time, I couldn't fix it so I bought another 360. To make a long story short, this is my 3rd 360. I salute MS for acknowledging the problem. But the warranty policy should be retroactive.
I absolutely agree. I myself just caught my 4th 3RLOD just yesterday on my launch day 360. I don't use it online because there is no way in hell in my right mind will accept having to pay additionally for access to something I already pay for (broadband internet) and I managed to get this far without having to update to the NXE. But JUST yesterday I decided to do it via USB (to enjoy some SF4) and 30 seconds after it installed...it 3RLOD on me.

Seriously. F Microsoft.

And anyone who has any "questions" as to my disdain for them can go screw. They suck as an opsys (for that matter ANY software they make), their business practices are atrocious & their hardware reliability is absolutely abysmal.....well, except for my original Xbox v1.6b with "extras", but even then it is only good with the stuff I did to it to make it that way!
This message has been edited since its posting. Latest edit was made on 21 Apr 2009 @ 4:39

3221.4.2009 12:49

Originally posted by Oner:
I absolutely agree. I myself just caught my 4th 3RLOD just yesterday on my launch day 360. I don't use it online because there is no way in hell in my right mind will accept having to pay additionally for access to something I already pay for (broadband internet) and I managed to get this far without having to update to the NXE. But JUST yesterday I decided to do it via USB (to enjoy some SF4) and 30 seconds after it installed...it 3RLOD on me.

Seriously. F Microsoft.

And anyone who has any "questions" as to my disdain for them can go screw. They suck as an opsys (for that matter ANY software they make), their business practices are atrocious & their hardware reliability is absolutely abysmal.....well, except for my original Xbox v1.6b with "extras", but even then it is only good with the stuff I did to it to make it that way!
Thats a very unbecoming remark from a Moderator.

3321.4.2009 13:32

Quote:
Thats a very unbecoming remark from a Moderator.

You may argue that Oner's remarks were a bit personal, but I understand why he feels that way. Because I feel the same way. Oner made some valid points that were well suported.

JB

3421.4.2009 16:23

Why does everyone have a problem with Oner lol

Oner is a person too, a regular AD user who is entitled to his own opinions just as we all are. Just because his title is "Moderator" doesn't mean he can't have arguments either...




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3521.4.2009 17:04

Originally posted by DXR88:
Thats a very unbecoming remark from a Moderator.
As a moderator of aD the main part of my duties is to help people, address improper threads posted in the wrong areas, remove spammers, and deal specifically with rule violations. That does not mean I cannot post my views about ANY subject. I am just like anyone else who comes here to aD for advice or to offer advice and have discussions. Remember, I do not receive any form of monetary payment for what I have done here at aD for almost the last 7 years. I do it because I love to and the knowledge I have to offer in my area of expertise.

In addition ~ Thank You juaneryle & Morrealle. It's good to know that people do understand my situation...after consistently dealing with certain people who have a habit of making baseless, unsupported, false information about me it is refreshing to know there are those who are fair & get it.
This message has been edited since its posting. Latest edit was made on 21 Apr 2009 @ 17:10

3623.4.2009 4:51

I find Oner's posts to be generally well thought out and informative.

And i didn't realise there was a problem with mods posting.

3723.4.2009 5:30

Standard microsoft...5 years after release and they are just now admitting problems that have been around since the beginning. This is why I bought a PS3 and not a 360.

On the plus side, the RROD looks nicer than the BSOD.



3823.4.2009 11:53

Originally posted by KillerBug:

On the plus side, the RROD looks nicer than the BSOD.
Lol. That was a good one!

JB

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