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Netflix offers credit to those affected by streaming outage

Written by Andre Yoskowitz (Google+) @ 25 Mar 2011 16:17 User comments (2)

Netflix offers credit to those affected by streaming outage Netflix has issued an apology to its customers that experienced the temporary downtime on Tuesday of the company's streaming service.
The company has credited users 3 percent of the $8 monthly fee for streaming, giving subscribers 23 cents back.

If everyone was affected, that means the move will cost Netflix up to $4 million.

Says the email:


Dear User,

Recently you may have had trouble instantly watching TV episodes or movies due to technical issues.
We are sorry for the inconvenience this may have caused. If you attempted and were unable to instantly watch TV episodes or movies yesterday, click on this account specific link in the next 7 days to apply your 3% credit to your next billing statement for your Watch Instantly Unlimited plan. Credit can only be applied once.
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Ready to start watching again? Check out our latest selection.

Again, we apologize for any inconvenience and thank you for your understanding. If you need further assistance, please call us at 1-866-923-0898.

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2 user comments

125.3.2011 19:50

Wonder how they made it out to be 3 percent credit? I prefer to own my movies and have 100 percent of the movie play. I don't like streaming movies as the quality can be poor and expensive.

226.3.2011 2:53

Well the outage affected one day of the month. There are 31 days in March. 1 day out of 31 is approximately 3%.


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