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Ofcom fines TalkTalk and Tiscali UK for incorrect billing

Written by James Delahunty (Google+) @ 19 Aug 2011 10:52 User comments (1)

Ofcom fines TalkTalk and Tiscali UK for incorrect billing UK regulator slaps providers for incorrectly billing customers.
TalkTalk and Tiscali UK were fined a total of 3 million after they incorrectly billed tens of thousands of their customers for services they never received. The fine is the result of an investigation opened in July 2010, after the regulator received complaints from over 1,000 customers.

Ofcom found that the pair billed customers for services they didn't receive, and singled out bills that were given to consumers who had closed their accounts previously. Ofcom issued both with a legally-binding notification in November 2010 and set them a deadline of 2 December 2010 to take steps to sort out their billing problems.

According to Ofcom, while they did take steps to improve their billing departments, they still manages to incorrectly bill almost 3,000 people between December 2, 2010 and March 4 this year.

"Ofcom has therefore issued TalkTalk and Tiscali UK with a financial penalty to reflect the seriousness of their breach of the rules and to act as a deterrent to them and other telecoms companies who must comply with the rules," a statement from the regulator reads.

TalkTalk and Tiscali UK have paid over 2.5 million in refunds and good will payments to over 65,000 affected consumers.

Tags: Ofcom
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1 user comment

119.8.2011 11:45

Basically the equivalent of $5 million US in penalties? What a joke. It's a slap on the wrist & nothing more. Not to mention the fact that if Ofcom could afford the 2.5 million pounds to keep people at bay, what's a flimsy 3 million?

No... I don't think anyone has learned a lesson of any some sort. With the economy just getting worse I believe there are going to be more & more BS stunts like this pulled all over the globe. And it's just going to get worse because several of these jokers haven't been caught yet.


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