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Apple will replace defective 1st gen iPod Nano with same model

Written by Andre Yoskowitz (Google+) @ 14 Nov 2011 13:58 User comments (8)

Apple will replace defective 1st gen iPod Nano with same model This weekend we reported that Apple was recalling its 1st generation iPod Nano music players in the U.S. and sending all those affected replacements.
It was unclear, however, if users would be sent the same model (which launched in 2005) or a new media player, which is now in its 6th iteration.

Today, Apple has made it clear that they will be shipping out the same model (1st Gen) and that turn-around time is 6 weeks.

Original article:

Apple has announced this week that it is recalling its first generation iPad Nano in the U.S.
The devices, which launched in September 2005, apparently have a rare overheating issue.

Apple is telling users to stop using their devices immediately and the company will replace them for free.

Battery overheating issues on the 1G iPod Nano is not a new issue, and the replacement program is expanding to add the U.S. It is currently available in Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland and the United Kingdom.

Reads the post:

Apple has determined that, in very rare cases, the battery in the iPod nano (1st generation) may overheat and pose a safety risk. Affected iPod nanos were sold between September 2005 and December 2006.

This issue has been traced to a single battery supplier that produced batteries with a manufacturing defect. While the possibility of an incident is rare, the likelihood increases as the battery ages.

Apple recommends that you stop using your iPod nano (1st gen) and follow the process noted below to order a replacement unit, free of charge.

Note: This battery issue is specific to the iPod nano (1st gen) and does not affect any other iPod.

Replacement Process
You may order a replacement unit via the web. Click here to begin.

Your iPod nano serial number will be checked to verify that it is eligible for this program. You will receive a replacement unit approximately 6 weeks after we receive your current iPod nano (1st gen).

If you have a personalized iPod nano, you will receive a non-personalized replacement. Make sure to use iTunes to back up any data on your current iPod nano before sending it in for a replacement unit.

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8 user comments

114.11.2011 16:17

Where is Apple going to get all of these 1st generation iPod Nanos to send out as replacements? I doubt that they have a warehouse full of either new or refurbished 5 year old devices.

I have a 1st generation Nano that is still in very good condition. I don't use it much. I have been approved to send the unit back for replacement. It would be a shame to get some refurbished thing that was covered in scratches. I was kinda hoping that Apple would send me a newer model.

214.11.2011 17:41

Originally posted by aw2600:
Where is Apple going to get all of these 1st generation iPod Nanos to send out as replacements? I doubt that they have a warehouse full of either new or refurbished 5 year old devices.

I have a 1st generation Nano that is still in very good condition. I don't use it much. I have been approved to send the unit back for replacement. It would be a shame to get some refurbished thing that was covered in scratches. I was kinda hoping that Apple would send me a newer model.
This is my concern as well. If I'm just going to get a refurbished, used device of the exact same model, why ship it in? And how is sending out tons of the SAME (freaking seven-year-old) model going to help with design negligence? Won't these just also have the propensity to overheat?

~*Livin' Electronicallly*~

314.11.2011 19:42
mumbles21
Unverified new user

Ummmm....

*where* exactly are we getting this info? Nothing in the article alludes to Apple sending back 1st gen Nanos. If you are going to say something definitive like "Today, Apple has made it clear that they will be shipping out the same model", at the very least provide a link or footnote to back up the statement. I havent found anything confirming that, on Apples site or otherwise, but Id be interested in seeing it, if it exists.

414.11.2011 21:15

Originally posted by mumbles21:
Ummmm....

*where* exactly are we getting this info? Nothing in the article alludes to Apple sending back 1st gen Nanos. If you are going to say something definitive like "Today, Apple has made it clear that they will be shipping out the same model", at the very least provide a link or footnote to back up the statement. I havent found anything confirming that, on Apples site or otherwise, but Id be interested in seeing it, if it exists.
ummmm...I spoke with Apple customer support who told me, but if you don't take my word for it, here is another source: http://mashable.com/2011/11/13/ipod-nano-replacements/

514.11.2011 22:31

Originally posted by buxtahuda:

This is my concern as well. If I'm just going to get a refurbished, used device of the exact same model, why ship it in? And how is sending out tons of the SAME (freaking seven-year-old) model going to help with design negligence? Won't these just also have the propensity to overheat?
From what I understand from the last article, only a certain supply of the devices were at risk. Batteries supplied by a specific vendor so I'm sure they won't be sending any devices that were built with that supplier's batteries.

615.11.2011 5:19

Originally posted by Tazer247:
Originally posted by buxtahuda:

This is my concern as well. If I'm just going to get a refurbished, used device of the exact same model, why ship it in? And how is sending out tons of the SAME (freaking seven-year-old) model going to help with design negligence? Won't these just also have the propensity to overheat?
From what I understand from the last article, only a certain supply of the devices were at risk. Batteries supplied by a specific vendor so I'm sure they won't be sending any devices that were built with that supplier's batteries.

They will probably use batteries from the iPhone4S supplier that provided the worthless batteries found in those.


719.11.2012 20:27
sfsefseff
Unverified new user

I cant find my ipod either see if u can get a replacement without giving it in although that might not work i handed mine in and got a new one within two months it only took 7 weeks to get a new one i was lucky

819.11.2012 20:28
afaefseff
Unverified new user

i mean i wrote the one above this i couldnt find mine but after a while i found it i handed it in 3 months ago

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