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Mozilla: 'Glitch' cost us millions of downloads

Written by Andre Yoskowitz (Google+) @ 04 Nov 2012 12:49 User comments (3)

Mozilla: 'Glitch' cost us millions of downloads Harvey Anderson, Mozilla on business and legal affairs, has claimed today that a Microsoft 'glitch' has cost the company between 6 and 9 million downloads of their Firefox browser.
Earlier in the year, the European Commission began an investigation into whether Microsoft had failed to properly distribute the "browser ballot" to new Windows users in Europe. The ballot gives new Windows buyers a chance to choose which browser they want when they startup the OS for the first time, instead of being stuck with Microsoft's own Internet Explorer.

Microsoft claimed that a technical glitch affected 10 percent of PCs for over 18 months, making the ballot disappear completely.

Anderson says daily downloads of the browser dropped 63 percent, to just under 20,000 per day, before Microsoft fixed the issue. Afterwards, downloads skyrocketed to 50,000 per day.

In its investigation, the European Commission was certainly not happy with Microsoft's reasoning for the glitch and a fine is likely upcoming.

Mozilla remains the third-most popular browser in the world, behind IE and Chrome.

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3 user comments

15.11.2012 9:52

As opposed to the millions lost when they released 16.0 and immediately retracted it? Leaving a lot of people still hesitant to go back. The fast update cycle is what's making them lose loyal followers.

A "ballot" to allow new users to choose a browser is hardly preventing people from downloading and using firefox....

This message has been edited since its posting. Latest edit was made on 05 Nov 2012 @ 9:53

28.11.2012 21:23

Originally posted by Qliphah:
As opposed to the millions lost when they released 16.0 and immediately retracted it? Leaving a lot of people still hesitant to go back. The fast update cycle is what's making them lose loyal followers.

A "ballot" to allow new users to choose a browser is hardly preventing people from downloading and using firefox....
Exactly right. When we're still for the most part functionally on a late version 4, but "fast upgrade cycles" break everything every 3 weeks. Firefox has completely driven me away, and since nothing is guaranteed to work a month later, I advise those I support to avoid it as well.

325.11.2012 17:59

Like Microsoft really didn't know the "glitch" was there after all of the beta testing had been done....

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