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Google clearly does not know how to prepare for selling a phone

Written by Andre Yoskowitz (Google+) @ 27 Nov 2012 18:00 User comments (9)

Google clearly does not know how to prepare for selling a phone For the second time in as many weeks, Google has failed miserably while trying to sell their latest smartphone, the Nexus 4.
Early this morning, I received an email from Google letting me know that the Nexus 4 would be back in stock beginning at 3PM eastern time.

Having lost out on the phone the first time around as Google's servers crashed and burned, I figured they must have prepared better for the second round. I was wrong.

At 3PM on the dot, I headed to the Google Play Store and attempted to purchase an 8GB Nexus 4. First, I received a "sold out" notice. After refreshing, I was able to add the device to the cart. Hitting "Proceed" gave me a new error, "Due to high demand, your order could not be processed. Please try again later." On a third attempt, I was met with a generic error.

Now, the Store offers this warning: "Google Play is currently experiencing very high traffic. Nexus 4 is not sold out and will still be available for purchase. Please try again shortly. Thank you for your patience"

This has been going on for 3 hours now, and I can't imagine Google has actually sold one device yet. All this, and the company still expects the phones to ship in 5 weeks. Yes, 5 weeks. I have been an Android user since 1.1 on the T-Mobile G1, and this experience is no way to treat loyal fans of the OS.

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9 user comments

127.11.2012 18:47

Update. Managed to get one with an expected ship date of January 13th. Fail.


227.11.2012 18:55





327.11.2012 18:57

But no, you're right, that's not good enough.

So are you expecting it to ship on the 13th Jan or are you going to cancel your order? I'd planned on buying one in January - I guess not! Haha.

This message has been edited since its posting. Latest edit was made on 27 Nov 2012 @ 18:58


427.11.2012 19:25

Wow, get your shit in gear, Google. Why are they presenting themselves so poorly for such a huge event? Shame, shame.

527.11.2012 19:50

Forget the phone. Isn't g000gle trying their best at coming out with an operating system to replace windows?

I assume they are using there own server software behind the scene and that is more the issue with their servers..... The phone isn't really at risk here but their hopes of competing and offering a replacement Operating System?

627.11.2012 19:57

Quote:
Isn't g000gle trying their best at coming out with an operating system to replace windows?
Well, no, not really.

Anyway, the likelihood that Chrome OS' cloud services use the same servers as the Play Store webstore/payment stuff? Doubt it.


727.11.2012 20:19

Originally posted by Ripper:
But no, you're right, that's not good enough.

So are you expecting it to ship on the 13th Jan or are you going to cancel your order? I'd planned on buying one in January - I guess not! Haha.
I have some time to think about it, ha.

827.11.2012 20:45

You would think that they would have their own dedicated servers for this alone, but again, I'm not Google, nor do I think like them!!


Chance prepares the favored mind. Look up once in a while and you might learn something. - BLUEBOY

928.11.2012 1:38

Google should stay out of the hardware market and learn to take Kiyosaki's advice of "minding their own business." It just might be their undoing, or are they "too big to fail?"

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