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Study: iPhones more reliable than other smartphones

Written by Andre Yoskowitz (Google+) @ 23 Feb 2013 23:40 User comments (15)

Study: iPhones more reliable than other smartphones According to a new report from Q&A site FixYa, the iPhone is the most reliable smartphone.
The company "looked at data from 722,558 problem reports listed on the site, and combined that information with market share data from StatCounter to create an ultimate reliability score for each smartphone manufacturer," says Mash.

Apple beat out Samsung, Nokia and Motorola handily.

"Smartphones are consistently being compared on a case-by-case basis, but no one has looked at the overall trends across a manufacturer's entire smartphone line," added FixYa CEO and founder Yaniv Bensadon. "Our newest FixYa report looks at lines like the iPhone, Galaxy, or Lumia, and through a careful analysis of issues versus market share, we've been able to directly compare manufacturers using a reliability score. The result is an accurate and fair method of a scaled approach to fairly compare these top companies to truly see who is the most reliable, and who is barely even competing."

The report looked at full product lines, and every company had different complaints. iPhone users complained mainly about lack of customizability, lack of new features and poor battery life. Samsung users also complained about the battery life, but also had issues with the speaker/mic and device overheating. Nokia users complained about a poor app ecosystem, laggy UIs, and poor battery life. Lowest-ranked Motorola had a wider range of issues. Users complained of touchscreen issues, camera and speaker issues, and the bloatware installed on their phones.

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15 user comments

124.2.2013 1:15

completely BS data. if you think about android smartphones (or even other OS smartphones), it has different markets, low-end smartphones always get rough-used, misused, and abused; and they are way higher in number than high-end android smartphones. on the other hand, iphones are always expensive, and therefore, buyers always use it more carefully, hence, way less issues and complaints.
you can only compare reliability when you give same treatment to both the phones.

This message has been edited since its posting. Latest edit was made on 24 Feb 2013 @ 1:17

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224.2.2013 3:35

Originally posted by mukhis:
completely BS data. if you think about android smartphones (or even other OS smartphones), it has different markets, low-end smartphones always get rough-used, misused, and abused; and they are way higher in number than high-end android smartphones. on the other hand, iphones are always expensive, and therefore, buyers always use it more carefully, hence, way less issues and complaints.
you can only compare reliability when you give same treatment to both the phones.
I've heard the Genius Bar has quite a bit to do with it.

324.2.2013 6:05

Iphone users don't even complain when the cheap screen shatters...gotta wonder about the reporting from such users. As for battery life, at least you can do something about it with most android phones. That said, android does have big problems on the manufacturer side. If all androids were nexus and we didn't need to wait for carriers to issue updates it would be much better for the average user.



424.2.2013 8:27

Most iphone owners I know usually stop repairing the phone after the 2nd times as they can't be bothered paying to fix it up all the time.

524.2.2013 9:45

Is bitching about features or lack of an indicator of reliability then?


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This message has been edited since its posting. Latest edit was made on 24 Feb 2013 @ 9:48

Its a lot easier being righteous than right.


DSE VZ300-
Zilog Z80 CPU, 32KB RAM (16K+16K cartridge), video processor 6847, 2KB video RAM, 16 colours (text mode), 5.25" FDD

624.2.2013 12:52

My cousin went through 4 or 5 iPhone 4's before she gave up on it. Started with a defective one and they just kept replacing it with defective ones lol

Just from my personal experience and my friends' and family's (although it'd be a sin if they admitted any faults), this survey is complete BS. I don't understand how they can play this as a realistic survey.

This message has been edited since its posting. Latest edit was made on 24 Feb 2013 @ 12:53

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724.2.2013 15:50
opx4real
Unverified new user

Originally posted by mukhis:
completely BS data. if you think about android smartphones (or even other OS smartphones), it has different markets, low-end smartphones always get rough-used, misused, and abused; and they are way higher in number than high-end android smartphones. on the other hand, iphones are always expensive, and therefore, buyers always use it more carefully, hence, way less issues and complaints.
you can only compare reliability when you give same treatment to both the phones.
Glad you said this, not to mention smartphone users who lack the knowledge to troubleshoot their device tend to choose the iphone for this reason. Meanwhile users who are more tech savvy and willing to troubleshoot their tech issues prefer android for its allowance of just that. My galaxy breaks, I fix it, and easily can. My buddies iphone breaks and there is literlly nothing he can do about it, they are built that way.
Now heres the biggest reason this data is bullshit. Apple has 5 phone models. Samsung has over 140. So if I search Iphone aux port issue, theres only 4 other apple products I could be talking about other than the one I have and that means its more likely to already have been asked and answered, no reason to post.

824.2.2013 19:57

Meanwhile, any report that makes Apple look bad MUST be true. ;-)

924.2.2013 21:56

Originally posted by xnonsuchx:
Meanwhile, any report that makes Apple look bad MUST be true. ;-)
Yeah it seems there are fanboys of other phones on here saying this is not true...... because it is apple that gets a good report!

But yet they agree with any report that makes apple look bad.

That is also crap!
This message has been edited since its posting. Latest edit was made on 24 Feb 2013 @ 21:57

1024.2.2013 23:59

I repeat... why is the report not based on actual breakdowns and repairs???

Simple bitching does NOT constitute reliability you MUST see that.


Its a lot easier being righteous than right.


DSE VZ300-
Zilog Z80 CPU, 32KB RAM (16K+16K cartridge), video processor 6847, 2KB video RAM, 16 colours (text mode), 5.25" FDD

1125.2.2013 0:31

Originally posted by Jemborg:
Simple bitching does NOT constitute reliability you MUST see that.

may be b!tche$ did this survey since most b!tche$ have enough money to buy iphones and upgrade to the next gen every time?

ASUS G73JW | Intel Core i7-740QM, 1.73GHz | 8GB DDR3 | Nvidia GeForce GTX 460M, 1.5GB | OCZ 120GB SSD + Seagate 500GB Hybrid 7200rpm | 17.3" FHD/3D | Blu-ray Write | Win7Pro64

1225.2.2013 0:38

Originally posted by mukhis:
Originally posted by Jemborg:
Simple bitching does NOT constitute reliability you MUST see that.

may be b!tche$ did this survey since most b!tche$ have enough money to buy iphones and upgrade to the next gen every time?
This "reliability" report is as reliable as their interpretation of the word reliable. :D


Its a lot easier being righteous than right.


DSE VZ300-
Zilog Z80 CPU, 32KB RAM (16K+16K cartridge), video processor 6847, 2KB video RAM, 16 colours (text mode), 5.25" FDD

1328.2.2013 9:11

I feel the love.

141.3.2013 8:51

Not trying to be a fanboy here ( disclaimer : I own an iPhone 5 ,my first smartphone) but maybe it's not that iPhones are more reliable. Maybe it's just that more iPhone users buy heavy duty cases for their phones than android users do. It's a really expensive investment and protecting it should be a top priority. When I look at the Sunday paper and see all the android phones for free in the best buy ads it just seems like they would be cheaper to replace than an iPhone. Most people I know that own iPhones have them in cases. I'm not trying to enter a debate, just adding a different perspective. Seems like all the apple haters just love jumping on articles like this.

151.3.2013 15:34

Originally posted by mightyzog:
Not trying to be a fanboy here ( disclaimer : I own an iPhone 5 ,my first smartphone) but maybe it's not that iPhones are more reliable. Maybe it's just that more iPhone users buy heavy duty cases for their phones than android users do. It's a really expensive investment and protecting it should be a top priority. When I look at the Sunday paper and see all the android phones for free in the best buy ads it just seems like they would be cheaper to replace than an iPhone. Most people I know that own iPhones have them in cases. I'm not trying to enter a debate, just adding a different perspective. Seems like all the apple haters just love jumping on articles like this.
I have had two iphones, one mouth piece stopped working and the secont the ear piece stopped working, ive got the galaxy s2 and not even thinking about the s4 or s3 for that matter until i get restricted from what apps work, aslong as apps work, i can make and receive calls/texts and use tinternet 3g/wifi then its all good unless it breaks
This message has been edited since its posting. Latest edit was made on 01 Mar 2013 @ 15:35

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