AfterDawn: Tech news

Hundreds of Xbox One users: Our disc drives don't work

Written by Andre Yoskowitz (Google+) @ 25 Nov 2013 20:39 User comments (35)

Hundreds of Xbox One users: Our disc drives don't work According to Kotaku, there are at least hundreds, if not thousands of new Xbox One owners whose disc drives simply don't work.
Microsoft does not have any response other than to contact customer service.

Angry customers have begun calling the drive the "Disc Drive of Doom," as it does not read discs and produces a loud grinding noise when optical media is inserted.

As even more proof of the issue, launch edition consoles sent to major gaming outlets IGN, Polygon and GamesRadar all had faulty drives.

Adds Microsoft: "The issue is affecting a very small number of Xbox One customers. We're working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers.

Customers have the option for us to send a replacement console right away without waiting until they have returned their old one. This means a customer only has to wait a matter of days, rather than weeks to get back up and running."

Previous Next

Related news

 

35 user comments

125.11.2013 20:59

People are actually surprised by this? I guess there are still tons of id10ts out there that haven't realized that they shouldn't go out and buy things upon first release.

225.11.2013 22:05

My point exactly.


GIGABYTE 78MT-USB3 MOBO. AMD FX 6350(6)CORE 3.9 GHZ UNLOCKED STOCK. AMD OVERDRIVE. 4.2 GHZ overclocked. 24 GIG DDR3 1600 CRUCIAL BALLISTIX SPORT RAM. 1 INTERNAL LG BLURAY BURNER.1 LIGHTSCRIBE DVD BURNER. 1 3TB INTERNAL HDD. (3)1 TB EXTERNAL. WINDOWS 8 64 BIT. STARTMENU 8. LOGITECH 7.1 SURROUND

325.11.2013 22:16

Sounds like the original xbox where the magnets would slip. A simple drop of super glue on the drive magnet would fix these... But who wants to void their warranty?

425.11.2013 23:09

Originally posted by core2kid:
Sounds like the original xbox where the magnets would slip. A simple drop of super glue on the drive magnet would fix these... But who wants to void their warranty?
Me.

526.11.2013 9:33

You would think they would test units before sending them to major review sites... just saying.

626.11.2013 10:11

Headline should be "Hundreds of Beta One users"

726.11.2013 11:43

Well hopefully they'll have all of this worked out by the time I buy one.

826.11.2013 12:06

Originally posted by GryphB:
People are actually surprised by this? I guess there are still tons of id10ts out there that haven't realized that they shouldn't go out and buy things upon first release.
you just write m8 only thing what about parents who have bought
it for there kids for xmas

926.11.2013 12:15

What about them? Fail to do the research, pay the price.

1026.11.2013 12:21

Who is the drive manufacturer? I know LiteOn, LG, BenQ and Samsung have all made drives for past Xbox consoles.

1126.11.2013 13:05

Originally posted by GryphB:
Originally posted by core2kid:
Sounds like the original xbox where the magnets would slip. A simple drop of super glue on the drive magnet would fix these... But who wants to void their warranty?
Me.
I'm all for voiding warranties to make stuff better...but given the quality of microsoft launch hardware, I'd consider the warranty as good as gold.


1226.11.2013 16:46

Can they make replacement units fast enough for all the failures? If they are in a hurry, how good do think the rma units will be??


AMD Phenom II X6 3.2GHz
SSD w/1TB Data Drive
16 GB Memory
nVidia GTX 760

1326.11.2013 17:04

Originally posted by rulisky:
Can they make replacement units fast enough for all the failures? If they are in a hurry, how good do think the rma units will be??
I'd be more worried about people taking advantage of the return policy and just ordering a spare before xmas. if I had a kid that was expecting one for a gift I'd get the spare and return whichever one survives till mid january.

1426.11.2013 17:05

hah! ps4 ftw! but then again this will happen for first buyers with any console

1526.11.2013 17:28

I'm shocked that after the 360 overheating issue, that people trusted Microsoft enough to buy the console on release.

1627.11.2013 8:54

You're holding it wrong!!! Oh wait...wrong company.


Just my $0.02,

dEwMe

1729.11.2013 8:21

Better wait till problems resolved.

1829.11.2013 9:17

The article fails to tell you that if you choose the option to have a replacement shipped out to you instead of repair/waiting, M$ will put a $500+ hold on a credit card....

1929.11.2013 9:33

Originally posted by Qliphah:
You would think they would test units before sending them to major review sites... just saying.
Unfortunately we are the regression testers these days as mfg's prefer to release early and avoid quality checks off the line. It's the new age of cheap and fast, in the real meaning of cheap not inexpensive.

I haven't seen a lot of these come back yet were I work but by Monday I should see if this is a real problem or not, you always have a small percentage of bad equipment, 2% or less is normally except-able. So if it is only 100 to 1000 units that might not be outside of the except-able launch quantities.

PS4 was the true console everyone wanted for our Black Friday launch on Thursday of course now. We didn't have even close to enough of those but had twice as many PS4's to sell then Xbox One's.

2029.11.2013 10:48

Can't you just take it back to the store and get a replacement? Most store have some sort of early return policy or is that just Australia?


Originally posted by Mr-Movies:
PS4 was the true console everyone wanted for our Black Friday launch on Thursday of course now. We didn't have even close to enough of those but had twice as many PS4's to sell then Xbox One's.
Interesting. That was sort of the impression I got.
This message has been edited since its posting. Latest edit was made on 29 Nov 2013 @ 10:53

Its a lot easier being righteous than right.


DSE VZ300-
Zilog Z80 CPU, 32KB RAM (16K+16K cartridge), video processor 6847, 2KB video RAM, 16 colours (text mode), 5.25" FDD

2129.11.2013 12:08

I got mine on day one. When I put in Forza, it didn't read the disc. I took it out, put it in upside down, and it still didn't work (of course). When I took the disc out and put it back in correctly, it worked fine, and the drive has been problem free since.

2229.11.2013 16:10

The problem with getting a replacement, which is exactly what you should and can do is; will the store have a replacement for you? or will you just get a refund and go though the wait process to get another later? We had limited quantities and will be getting more soon just for that reason but people will have to wait either way... But that is always the problem with buying from the first release of most things, and they are the most riddled with problems too, sometimes it doesn't pay to be first unless you are really lucky.

2329.11.2013 19:01

Originally posted by Jemborg:
Can't you just take it back to the store and get a replacement? Most store have some sort of early return policy or is that just Australia?
The consumer law in Australia is roughly what most countries have in place to protect the consumers and the business' from being screwed over and screwing over each other.

As for which console is better I will wait until south park decides for me after their 'game of thrones' parody.



Just because your not paranoid doesn't mean there not watching.

2429.11.2013 21:47

Mr-Movies, 100 out of 1000 units defective is a 10% failure rate which is not good as normally it will be 1 maybe 2% but not 10%.

2529.11.2013 22:23

Originally posted by ddp:
Mr-Movies, 100 out of 1000 units defective is a 10% failure rate which is not good as normally it will be 1 maybe 2% but not 10%.
You obviously didn't read my reply correctly DDP as 100 to 1000 units might be acceptable as I STATED if you go back and read it before reacting, since the release amounts were probably in the tens of thousands if not hundred of thousands.

They speak and read English in Canada don't they? Just pulling your leg a little....

2629.11.2013 22:30

thunder boom boom!!!!

2729.11.2013 23:14

You're too funny........

2829.11.2013 23:31

not me.

2930.11.2013 1:11

@ Mr-M

I'm pretty sure the it will be a similar picture in Oz. People needing replacements will probably get one from the shop they bought it at... they'll have to wait till more stock comes in if they're sold out... or get a refund.

A mate of mine bought an xbone, he's had no trouble as far as I know.

Originally posted by 97484782:
As for which console is better I will wait until south park decides for me after their 'game of thrones' parody.
But Princess Kenny has already stated that the Xbone is aligned with the 'forces of darkness'... which may be a good thing. Depending on your point of view. :D

But South Park has nailed it imo. This time around, it comes down solely to 'what are your (online) mates getting?'.

Its a lot easier being righteous than right.


DSE VZ300-
Zilog Z80 CPU, 32KB RAM (16K+16K cartridge), video processor 6847, 2KB video RAM, 16 colours (text mode), 5.25" FDD

3030.11.2013 2:09

Originally posted by ajennice:
The article fails to tell you that if you choose the option to have a replacement shipped out to you instead of repair/waiting, M$ will put a $500+ hold on a credit card....


Im sure that I would not trust some of the people to actually send a broken unit back. Do you think good faith is relevant?

This is superman

3130.11.2013 17:04

Originally posted by Mr-Movies:

They speak and read English in Canada don't they? Just pulling your leg a little....
Not really, we speak a bastardized version of English called Newfie-speak eh and we can't read very well so we have screen reading software to read to us. We only type in English so you others can understand us...what do you expect when Canadian schools are all just large Igloos and it's below freezing for 11 1/2 months out of the year...
This message has been edited since its posting. Latest edit was made on 30 Nov 2013 @ 17:07

3230.11.2013 18:33

Originally posted by ChappyTTV:
Originally posted by Mr-Movies:

They speak and read English in Canada don't they? Just pulling your leg a little....
Not really, we speak a bastardized version of English called Newfie-speak eh and we can't read very well so we have screen reading software to read to us. We only type in English so you others can understand us...what do you expect when Canadian schools are all just large Igloos and it's below freezing for 11 1/2 months out of the year...
That was great Chappy, I can't stop laughing!!!! Way to go...... ;D

3330.11.2013 22:29

Originally posted by Mr-Movies:
Originally posted by ChappyTTV:
Originally posted by Mr-Movies:

They speak and read English in Canada don't they? Just pulling your leg a little....
Not really, we speak a bastardized version of English called Newfie-speak eh and we can't read very well so we have screen reading software to read to us. We only type in English so you others can understand us...what do you expect when Canadian schools are all just large Igloos and it's below freezing for 11 1/2 months out of the year...
That was great Chappy, I can't stop laughing!!!! Way to go...... ;D
Heheh, glad I could help you out there MM.
;)

Just sitting here on the chesterfield with a toque & mukluks on, a Boh in one hand and some skreech in the other watching TV, typical Canuck Saturday night. Gotta plug in the block heater so I can go get some Nanaimo bars.

Koooo roo koo-koo, koo roo koo-koo
How's it goin eh...hoser.

Ok, enough Canadian-isms I think...LOL

3430.11.2013 23:59

Whenever we would do a fly-in up in the great white it wouldn't take long to get the Canadian-isms down really loved those trips.

Keep up the good work ya hoser, Aaaa

353.12.2013 9:15

It is better to wait for 6 months before getting a new console.
So you have more games and most issues are fixed by then.

This message has been edited since its posting. Latest edit was made on 03 Dec 2013 @ 9:16

Comments have been disabled for this article.

News archive