T-Mobile CEO mocks new Verizon logo, claims carrier screws over its customers

So I'm kinda torn here.

On one hand, Tmobile really does give most bang for your buck BUT..........their service is straight up shitty!

Verizon's service while FAAAARRRR from perfect, is leaps and bounds better than Tmobile BUT.......Having had them and the fact that I don't live under a rock, I truly agree they screw their customers. Not innovative, standard and antiquated pricing and package structures and an arrogant and difficult company to deal with.




Which brings me back to the fact that I just don't own a cell anymore. Vonage. And I'm a network engineer! Life is better without cellular!

T-Mobile's service is top-notch... It's their coverage of said service that is lacking, but they are growing it at absurd speeds.

Real talk…

I had Verizon cell phone service from 2005/2006 thru August 2015 <<< this is when I left Verizon and joined T-Mobile. My bill is a lot more but my satisfaction outweighs the difference. Verizon had more deals before and at the time of my upgrade in July 2015. However, they messed up when I bought the phone and I had to do this, change that, and they still did not implement my insurance. On top of that, over the years my reception went downhill (and worse in my apt.). On top of all this, Verizon Edge started out with paying either 30% or 50% (I know those are two different numbers but it was one or the other) of the leased phone in order to upgrade. Then randomly at some point it went up to 75%. Then suddenly when I upgraded in July 2015 (with my first time using Verizon Edge) you had to pay 100% of the leased phone in order to upgrade (meanwhile they still had signs next to their phones that said 75%). WTF??!!! What is the point of that dumb azz option if I have to pay the ENTIRE phone off before I can upgrade.

So 1st, the sales people (2 of them at 2 different times) did not do what they were supposed to do. 2nd, fake Verizon Edge. 3rd, my less than 2 month old phone had a physical defect problem and they did not want to do anything about it. 4th, another phone came out that I wanted. So I did my research and bounced.

I went to T-Mobil and received TOP NOTCH customer service. The sales lady even called me the next day to ensure I had some needed information. She took all 5,000 of my questions (I pre-warned her before we got started) and never once appeared annoyed or impatient. We went through all the prices and calculated everything and I just got my first bill a couple days ago and it was that exact amount. Only downside is that T-Mobile offers no deals (at least not for one line). No employer discount. None of that. BUT, I can upgrade up to 3 times in a year and all that happens is that I start my lease over. Additionally, so far, I have had better reception than I had with Verizon. Verizon can keep their loyalty plan because being loyal does not always pay these days. They do not have to give a fluff about their customers, and they don’t. They did not give one damn when I called to verify that my line was cancelled with them.

To be really fair, I received good discounts with Verizon. But I am much happier with T-Mobile now (and my new phone). Hopefully they will keep up the good work. To he11 with Verizon. As a matter of fact on their way to he11 they can take Directv with them (I know this has nothing to do with Directv but I don’t care).

Thank you.

Originally posted by tripple6:

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Real talk…

I had Verizon cell phone service from 2005/2006 thru August 2015 <<< this is when I left Verizon and joined T-Mobile. My bill is a lot more but my satisfaction outweighs the difference. Verizon had more deals before and at the time of my upgrade in July 2015. However, they messed up when I bought the phone and I had to do this, change that, and they still did not implement my insurance. On top of that, over the years my reception went downhill (and worse in my apt.). On top of all this, Verizon Edge started out with paying either 30% or 50% (I know those are two different numbers but it was one or the other) of the leased phone in order to upgrade. Then randomly at some point it went up to 75%. Then suddenly when I upgraded in July 2015 (with my first time using Verizon Edge) you had to pay 100% of the leased phone in order to upgrade (meanwhile they still had signs next to their phones that said 75%). WTF??!!! What is the point of that dumb azz option if I have to pay the ENTIRE phone off before I can upgrade.

So 1st, the sales people (2 of them at 2 different times) did not do what they were supposed to do. 2nd, fake Verizon Edge. 3rd, my less than 2 month old phone had a physical defect problem and they did not want to do anything about it. 4th, another phone came out that I wanted. So I did my research and bounced.

I went to T-Mobil and received TOP NOTCH customer service. The sales lady even called me the next day to ensure I had some needed information. She took all 5,000 of my questions (I pre-warned her before we got started) and never once appeared annoyed or impatient. We went through all the prices and calculated everything and I just got my first bill a couple days ago and it was that exact amount. Only downside is that T-Mobile offers no deals (at least not for one line). No employer discount. None of that. BUT, I can upgrade up to 3 times in a year and all that happens is that I start my lease over. Additionally, so far, I have had better reception than I had with Verizon. Verizon can keep their loyalty plan because being loyal does not always pay these days. They do not have to give a fluff about their customers, and they don’t. They did not give one damn when I called to verify that my line was cancelled with them.

To be really fair, I received good discounts with Verizon. But I am much happier with T-Mobile now (and my new phone). Hopefully they will keep up the good work. To he11 with Verizon. As a matter of fact on their way to he11 they can take Directv with them (I know this has nothing to do with Directv but I don’t care).

Thank you.

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I was visiting US a while ago. T-Mobile were the only service providers who simply offered a GSM sim card on pre-paid that I could use with my Dual sim Samsung or Blackberry phones from India and that too at unbelievable low affordable price.

i don't have a cell or any phone for that matter (it's amazing, but I haven't been interrupted at dinner by anyone wondering if i wanted GREEN energy at 33% more than i pay now in a dinosaur's age)

but i wondered what good was a phone network that covered 90% of USA if you couldn't afford to leave home, or even pay the car loan, due to multi hundred dollar phone bills? (honestly, some annual phone bills are more that poverty level earners make)

and don't be deceived, you aren't getting a REAL discount, you are getting a little bit off an inflated bill

(apologies about the second paragraph, i rewrote it four times but cannot get my point any clearer)

Originally posted by tripple6:

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Real talk…

I had Verizon cell phone service from 2005/2006 thru August 2015 <<< this is when I left Verizon and joined T-Mobile. My bill is a lot more but my satisfaction outweighs the difference. Verizon had more deals before and at the time of my upgrade in July 2015. However, they messed up when I bought the phone and I had to do this, change that, and they still did not implement my insurance. On top of that, over the years my reception went downhill (and worse in my apt.). On top of all this, Verizon Edge started out with paying either 30% or 50% (I know those are two different numbers but it was one or the other) of the leased phone in order to upgrade. Then randomly at some point it went up to 75%. Then suddenly when I upgraded in July 2015 (with my first time using Verizon Edge) you had to pay 100% of the leased phone in order to upgrade (meanwhile they still had signs next to their phones that said 75%). WTF??!!! What is the point of that dumb azz option if I have to pay the ENTIRE phone off before I can upgrade.

So 1st, the sales people (2 of them at 2 different times) did not do what they were supposed to do. 2nd, fake Verizon Edge. 3rd, my less than 2 month old phone had a physical defect problem and they did not want to do anything about it. 4th, another phone came out that I wanted. So I did my research and bounced.

I went to T-Mobil and received TOP NOTCH customer service. The sales lady even called me the next day to ensure I had some needed information. She took all 5,000 of my questions (I pre-warned her before we got started) and never once appeared annoyed or impatient. We went through all the prices and calculated everything and I just got my first bill a couple days ago and it was that exact amount. Only downside is that T-Mobile offers no deals (at least not for one line). No employer discount. None of that. BUT, I can upgrade up to 3 times in a year and all that happens is that I start my lease over. Additionally, so far, I have had better reception than I had with Verizon. Verizon can keep their loyalty plan because being loyal does not always pay these days. They do not have to give a fluff about their customers, and they don’t. They did not give one damn when I called to verify that my line was cancelled with them.

To be really fair, I received good discounts with Verizon. But I am much happier with T-Mobile now (and my new phone). Hopefully they will keep up the good work. To he11 with Verizon. As a matter of fact on their way to he11 they can take Directv with them (I know this has nothing to do with Directv but I don’t care).

Thank you.

---

I agree T-Mobile is fantastic but not sure all your statements are accurate. There is no way you can be paying more at T-Mo than you were at Verizon. It's just impossible. Second, I have had an employer discount (19%) on my bill for nearly a decade through two different employers. I would try again.

Originally posted by DVDBack23:

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Originally posted by tripple6:

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Real talk…

I had Verizon cell phone service from 2005/2006 thru August 2015 <<< this is when I left Verizon and joined T-Mobile. My bill is a lot more but my satisfaction outweighs the difference. Verizon had more deals before and at the time of my upgrade in July 2015. However, they messed up when I bought the phone and I had to do this, change that, and they still did not implement my insurance. On top of that, over the years my reception went downhill (and worse in my apt.). On top of all this, Verizon Edge started out with paying either 30% or 50% (I know those are two different numbers but it was one or the other) of the leased phone in order to upgrade. Then randomly at some point it went up to 75%. Then suddenly when I upgraded in July 2015 (with my first time using Verizon Edge) you had to pay 100% of the leased phone in order to upgrade (meanwhile they still had signs next to their phones that said 75%). WTF??!!! What is the point of that dumb azz option if I have to pay the ENTIRE phone off before I can upgrade.

So 1st, the sales people (2 of them at 2 different times) did not do what they were supposed to do. 2nd, fake Verizon Edge. 3rd, my less than 2 month old phone had a physical defect problem and they did not want to do anything about it. 4th, another phone came out that I wanted. So I did my research and bounced.

I went to T-Mobil and received TOP NOTCH customer service. The sales lady even called me the next day to ensure I had some needed information. She took all 5,000 of my questions (I pre-warned her before we got started) and never once appeared annoyed or impatient. We went through all the prices and calculated everything and I just got my first bill a couple days ago and it was that exact amount. Only downside is that T-Mobile offers no deals (at least not for one line). No employer discount. None of that. BUT, I can upgrade up to 3 times in a year and all that happens is that I start my lease over. Additionally, so far, I have had better reception than I had with Verizon. Verizon can keep their loyalty plan because being loyal does not always pay these days. They do not have to give a fluff about their customers, and they don’t. They did not give one damn when I called to verify that my line was cancelled with them.

To be really fair, I received good discounts with Verizon. But I am much happier with T-Mobile now (and my new phone). Hopefully they will keep up the good work. To he11 with Verizon. As a matter of fact on their way to he11 they can take Directv with them (I know this has nothing to do with Directv but I don’t care).

Thank you.

---

I agree T-Mobile is fantastic but not sure all your statements are accurate. There is no way you can be paying more at T-Mo than you were at Verizon. It's just impossible. Second, I have had an employer discount (19%) on my bill for nearly a decade through two different employers. I would try again.

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Let me tell you DVDBack23...

Prior to me upgrading to Verizon Edge on 7/4/15 I was under Verizon's loyalty plan (they neither tell you about this or advertise it; you have to know about it and ask for it) my bill was $60 flat. Add the taxes and fees and my bill was between $67 and $68. This incl. unlimited calls and text; and 2 GB data. When I upgraded in July to the Verizon Edge (where I killed the contract and did their stupid lease). I had to get off the loyalty plan and the only equivalent priced plan was the same that I had but with only 1 GB data (bastards). I had to get off the loyalty plan in order to get a $15/month discount. Since I had that discount I don't think I was also able to get my employer's discount, even though my employer is eligible. Then add the price of the leased phone, which was originally $20-something dollars, but I got yet another discount off of it. I think my bill would have been $70 something dollars; but I will never know for sure because in the 2 months I had the Edge both bills were inaccurate.

Jump to T-Mobile. Before I joined I did thorough research and already knew that they killed employer discounts. I think only the gov't allows the employer discounts now. Some employers will offer a $25 gift card toward a new phone (not my employer). I believe you still have yours because you already had it before they killed the program. If you upgrade (or something like that) you may lose it. I could be wrong. I got the 3GB $60 plan. I got the Galaxy S6 Edge+ on their Jump (lease) program which cost me a nifty $30-something/month. Then I got their $1l insurance. And then taxes and fees, which brings me to $110. Yes, for only 1 line.

That is about a $35 difference. A BIG difference. A big difference that discounts make.

For the record, I tried 3 times with T-Mobile for the employer discount. They were like, "no" "no" and "no." ; )

That's my story and I'm sticking to it.