GLASGOW, Scotland, September 28 /PRNewswire/ --     SIMUL8 Corporation, the market leading provider of contact centre
simulation solutions, has hailed this year's Call Centre Expo as a resounding
success.

On show on the SIMUL8 stand was their flagship contact centre
solution, SIMUL8 Process Manager. SIMUL8 Process Manager is an advanced
simulation-based scenario modelling solution, consisting of a tailored
interface and an underlying simulation engine.

Process Manager empowers contact centre planning teams to
undertake extensive 'what-if' analysis to quantify the optimum resource and
skills mix in the contact centre. Using Process Manager, contact centres are
able to meet their Key Performance Indicator's to deliver a consistently high
standard of customer service, reduce their customer churn and significantly
increase their bottom line results.

Colin Williamson, Director of Business Development, SIMUL8 Corporation
said, "We are delighted with the fantastic response to SIMUL8 Process Manager
at this year's Expo and as such, have already confirmed sponsorship of Call
Centre Expo 2008. We have had great feedback from delegates on the benefits
of implementing SIMUL8 Process Manager and how the solution can support their
contact centre in making further improvements to their performance."

Using Process Manager, SIMUL8's contact centre customers are
able to identify and assess the actual impact of proposed front and back
office improvements, prior to the implementation in practice, before
committing time, money and resources. Over a simulated period and using
actual or proposed call demand and resource level data, contact centre
planning teams are able to test changes to the volume of demand, resource
availability by skill type, call routing rules, FTE numbers and service
levels and measure the impact of these changes on output such as percentage
of calls answered by demand type, resource utilisation, queue lengths, call
waiting times and projected calls answered and lost.

As a result, SIMUL8 Process Manager enables contact centres to
plan, manage and improve call handling, multi-skilling and call blending
strategies, maximise agent utilisation, increase agent and customer
satisfaction and retention, and minimise recruitment and training costs.

About SIMUL8 Corporation

SIMUL8 Corporation specialises in the development, implementation and
support of powerful contact centre simulation solutions.

SIMUL8 Process Manager is our flagship contact centre solution, built
upon the world's leading simulation engine. Using proven SIMUL8 technology,
our contact centre customers are able to test the benefits of potential
strategic and operational changes, in a risk-free environment and confidently
implement the best use of their contact centre skills and resources.

SIMUL8 Process Manager can be implemented as a stand-alone planning and
forecasting solution or be integrated with current planning systems to
maximise your existing investment in I.T.

For further information, contact:

    Lorraine Brown, Marketing, SIMUL8 Corporation
    Tel: +44-870-850-8886
    Email: lorraine.b@SIMUL8.com
    Web: http://www.SIMUL8.com/PM