BURLINGTON, Massachusetts and ATLANTA, October 22 /PRNewswire/ --

- Nuance and Nexidia partner to provide enterprises a complete view of 
the caller experience

Nuance Communications, Inc. (Nasdaq: NUAN), a leading provider of speech
and imaging solutions, and Nexidia, a leading provider of speech analytics
solutions, announced their partnership to incorporate Nexidia's phonetic
search and analysis capabilities into the newly launched Nuance(R) Care
Analytics offerings (see today's related announcement).

By integrating Nexidia's technology into its broad analytics solutions,
Nuance will enable contact centers to gain valuable insights from actual
recorded customer interactions by organizing large numbers of customer calls
based on caller intent and behavior. These insights will be used to
incorporate the voice of the caller into Nuance Care Analytics offers, such
as Automation Analytics, Satisfaction Insight, Revenue Analytics or Voice
Strategy.

Nuance chose to partner with Nexidia after conducting a detailed
evaluation of audio search and analysis technologies and a thorough
examination of several speech analytics vendors. "We were very impressed with
Nexidia's phonetic approach to speech analytics," said Lynda Kate Smith, vice
president and general manager, Care business unit, Nuance. "Nexidia offered
significant advantages, such as speed, scalability, and the flexibility to
adapt to a variety of customer needs. Its track record of continuous
technological innovation, speech science expertise and customer success led
Nuance to select Nexidia as an integral part of the Nuance Care Analytics
solution."

"Analytics and data-driven decision-making are rapidly becoming absolute
requirements for enterprises to win over their competition," said John
Willcutts, president and CEO of Nexidia. "Nuance is building on its
leadership role in contact center technologies with its vision of helping
companies gain a holistic view of customer interactions. We are pleased to
play a key role in delivering on that vision."

About Nexidia

Nexidia is the market-leading provider of highly scalable and accurate
rich media search and speech analytics software. By transforming audio and
video data into business intelligence, Nexidia allows both government and
commercial enterprises, in industries such as Healthcare, Insurance,
Financial Services, Technology, Media Creation and Aggregation,
Telecommunications and Outsourcing, to leverage untapped information
previously locked away in audio-video content. Based on years of research and
development, Nexidia's phonetic engine is the only technology that allows the
user to search on proper names, places, industry terms and jargon without
extensive training and cumbersome dictionaries. The process is adaptable to a
range of audio analyses and excels across the full spectrum of audio quality.
For more information, please visit www.nexidia.com.

About Nuance Communications, Inc.

Nuance (Nasdaq: NUAN) is a leading provider of speech and imaging
solutions for businesses and consumers around the world. Its technologies,
applications and services make the user experience more compelling by
transforming the way people interact with information and how they create,
share and use documents. Every day, millions of users and thousands of
businesses experience Nuance's proven applications. For more information,
please visit www.nuance.com.

Nuance and the Nuance logo are trademarks or registered trademarks of
Nuance Communications, Inc. or its affiliates in the United States and/or
other countries. All other product names or company names may be the
trademarks of their respective owners.

Web site: http://www.nuance.com
              http://www.nexidia.com