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New Destiny Suite Set to Transform Customer Service With Real-Time Data
GUILDFORD, England, October 29 /PRNewswire/ -- Destiny, the UK's leading provider of mobile data solutions, has extended its range with the launch of three new integrated modules designed to help service organisations with mobile workforces to transform their operational efficiency and improve their carbon-neutral performance. The new modules are designed to meet the needs of field service companies for accurate and reliable real-time information, collected rapidly from mobile teams and used to empower faster decision-making for improved productivity and enhanced customer service. They are built on Destiny's award-winning success with digital pen and paper technology using Anoto Functionality(TM) - a simple but sophisticated process for filling in digitised forms and then transmitting them electronically via Bluetooth mobile phones. Customers can now take advantage of Destiny view for full visibility of workforces on the move, Destiny guide for efficient job allocation and resource management, and Destiny talk for assistance in selecting the right mobile devices and communications package. They can be fully integrated with Destiny's established and popular existing services: collect and manage. Any organisation employing a mobile workforce - in areas ranging from healthcare, service and sales to maintenance, inspection and construction - can now use these new services to arm their people with easy-to-use technology that allows them to spend more time on client service and less on admin, while gaining significant savings in time and travel and reducing fuel consumption. According to Lars Vestergaard, IDC Research Director, Wireless Enterprise Communications, "The area of field service management is experiencing tremendous growth on the supply side. The winning suppliers will be those who work intimately with their customers on mobilising the value generating processes and who understand how to make the solution intuitive for the users." Destiny believes that having to commit to capital expenditure often deters organisations from investing in mobile workforce solutions. The company's founder and CEO, Edward Belgeonne, said: "We're introducing capital-free pricing programmes to make it really easy. Instead of an upfront investment, customers can pay an all-in monthly service fee based on a pre-agreed and fixed monthly fee per user." Lars Vestergaard continues, "IDC are witnessing the ROI calculation within the field service management market becoming less of an issue for businesses as the benefits become evident." Destiny also argues that service companies often struggle with having multiple agreements with different companies, with resulting issues of integration, training, supplier management, and varying service levels. Destiny's 'plug and play' solutions, he says, provide the benefits of best-in-class digital communications technology. Fully integrated and tailored for individual applications, they overcome the challenges of interoperability and provide seamless, unified communications across multiple platforms. But the best news, according to Edward Belgeonne, is the rich content that can now be instantly available. "Service organisations are crying out for accurate, high quality and real-time information. Content really is king. With these new modules they get a complete set of integrated processes that deliver the information they need at every point. Their customers get a much improved service. Mobile teams get more job satisfaction. Everyone wins." Destiny's New Suite of Services Destiny view uses GPS facilities and polling to track users' smart phones in the field. Each time a digital form is completed and transmitted, the GPS co-ordinates are automatically captured and recorded, and can be combined with a time and date stamp to give concrete proof of job completion. Sophisticated mapping software via a web browser then provides instant information on the current location of any individual, and enables administrators to quickly find the one nearest and best placed to carry out any new assignment. "Black box" technology is also available for more advanced security and fleet management. Destiny guide uses this invaluable intelligence to take things one step further, enabling administrators to allocate new work, trigger SatNav route guidance, and stay up-to-date with the progress of every job. Using a simple web-based tool, they can "push" a new job to any individual in the field by sending a text message to the user's handset with details of the new assignment. The response can be instant, allowing rapid progress onto the next logical job. Its progress can then be tracked in real time - with automatic alerts if special or urgent attention is needed. To help customers make the right choice from the wide range of compatible mobile devices that's now available, and get a competitive network and tariff deal for all their voice, text, GPS and data communications, Destiny can also provide advice and expertise through its new talk service. About Destiny(R) Destiny is the registered trademark for Destiny Plc, a world leader in the delivery of digital pen and paper technology to the business market. Destiny uses Anoto Functionality(TM), and is a global partner and country agent of Anoto Group AB. Destiny helps organisations with mobile workforces to transform their operational efficiency and productivity, and advance their carbon-neutral performance - without capital outlay or significant change to working practices. Its solutions encompass digital pens, digitised forms, smart phones, other compatible devices and web-based tools for the efficient collection and management of data from the field, effective job push and allocation, resource management, intelligent scheduling and asset tracking. Destiny solutions are used extensively for applications in the public sector, healthcare, service, sales, maintenance, inspection and construction. Destiny has won and enabled customers to win a string of prestigious awards including Microsoft's People Moving Business, Quality in Construction for Excellence in ICT and the Information Age Effective IT Award. Edward Belgeonne, CEO and founder of Destiny, is the national winner of Ernst and Young's Entrepreneur of The Year Award for Science and Technology, 2007. Destiny has also been nominated a finalist in the BCS IT Industry awards for the Best Use of Green Technology Project Award in conjunction with Advanced Peripheral Systems (APS). For further information, please visit: http://www.destinywireless.co.uk or call: +44(0)8458-55-88-55 About Anoto(TM) Functionality Anoto(TM) Functionality - brings together digital communication and handwriting, putting the power of digital communication into pen and paper. Anoto(TM) functionality involves digital pen technology, digital paper technology and server technology. Anoto(TM) Functionality is what all products and services have in common. This compatibility allows you to use pen and paper just as you have always done, but now you are also connected to the digital world. Media Contact Sarah Tourville Voice It Consultancy +44-1428-713445 stourville@voiceitconsultancy.com






