New Destiny Suite Set to Transform Customer Service With Real-Time Data

GUILDFORD, England, October 29 /PRNewswire/ --     Destiny, the UK's leading provider of mobile data solutions,
has extended its range with the launch of three new integrated modules
designed to help service organisations with mobile workforces to transform
their operational efficiency and improve their carbon-neutral performance.

The new modules are designed to meet the needs of field service companies
for accurate and reliable real-time information, collected rapidly from
mobile teams and used to empower faster decision-making for improved
productivity and enhanced customer service.

They are built on Destiny's award-winning success with digital pen and
paper technology using Anoto Functionality(TM) - a simple but sophisticated
process for filling in digitised forms and then transmitting them
electronically via Bluetooth mobile phones.

Customers can now take advantage of Destiny view for full
visibility of workforces on the move, Destiny guide for efficient job
allocation and resource management, and Destiny talk for assistance in
selecting the right mobile devices and communications package. They can be
fully integrated with Destiny's established and popular existing services:
collect and manage.

Any organisation employing a mobile workforce - in areas
ranging from healthcare, service and sales to maintenance, inspection and
construction - can now use these new services to arm their people with
easy-to-use technology that allows them to spend more time on client service
and less on admin, while gaining significant savings in time and travel and
reducing fuel consumption.

According to Lars Vestergaard, IDC Research Director, Wireless
Enterprise Communications, "The area of field service management is
experiencing tremendous growth on the supply side. The winning suppliers will
be those who work intimately with their customers on mobilising the value
generating processes and who understand how to make the solution intuitive
for the users."

Destiny believes that having to commit to capital expenditure
often deters organisations from investing in mobile workforce solutions. The
company's founder and CEO, Edward Belgeonne, said: "We're introducing
capital-free pricing programmes to make it really easy. Instead of an upfront
investment, customers can pay an all-in monthly service fee based on a
pre-agreed and fixed monthly fee per user." Lars Vestergaard continues, "IDC
are witnessing the ROI calculation within the field service management market
becoming less of an issue for businesses as the benefits become evident."

Destiny also argues that service companies often struggle with
having multiple agreements with different companies, with resulting issues of
integration, training, supplier management, and varying service levels.
Destiny's 'plug and play' solutions, he says, provide the benefits of
best-in-class digital communications technology. Fully integrated and
tailored for individual applications, they overcome the challenges of
interoperability and provide seamless, unified communications across multiple
platforms.

But the best news, according to Edward Belgeonne, is the rich
content that can now be instantly available. "Service organisations are
crying out for accurate, high quality and real-time information. Content
really is king. With these new modules they get a complete set of integrated
processes that deliver the information they need at every point. Their
customers get a much improved service. Mobile teams get more job
satisfaction. Everyone wins."

Destiny's New Suite of Services

Destiny view uses GPS facilities and polling to track users'
smart phones in the field. Each time a digital form is completed and
transmitted, the GPS co-ordinates are automatically captured and recorded,
and can be combined with a time and date stamp to give concrete proof of job
completion. Sophisticated mapping software via a web browser then provides
instant information on the current location of any individual, and enables
administrators to quickly find the one nearest and best placed to carry out
any new assignment. "Black box" technology is also available for more
advanced security and fleet management.

Destiny guide uses this invaluable intelligence to take things
one step further, enabling administrators to allocate new work, trigger
SatNav route guidance, and stay up-to-date with the progress of every job.
Using a simple web-based tool, they can "push" a new job to any individual in
the field by sending a text message to the user's handset with details of the
new assignment. The response can be instant, allowing rapid progress onto the
next logical job. Its progress can then be tracked in real time - with
automatic alerts if special or urgent attention is needed.

To help customers make the right choice from the wide range of
compatible mobile devices that's now available, and get a competitive network
and tariff deal for all their voice, text, GPS and data communications,
Destiny can also provide advice and expertise through its new talk service.

About Destiny(R)

Destiny is the registered trademark for Destiny Plc, a world leader in
the delivery of digital pen and paper technology to the business market.
Destiny uses Anoto Functionality(TM), and is a global partner and country
agent of Anoto Group AB.

Destiny helps organisations with mobile workforces to transform their
operational efficiency and productivity, and advance their carbon-neutral
performance - without capital outlay or significant change to working
practices. Its solutions encompass digital pens, digitised forms, smart
phones, other compatible devices and web-based tools for the efficient
collection and management of data from the field, effective job push and
allocation, resource management, intelligent scheduling and asset tracking.

Destiny solutions are used extensively for applications in the public
sector, healthcare, service, sales, maintenance, inspection and construction.
Destiny has won and enabled customers to win a string of prestigious awards
including Microsoft's People Moving Business, Quality in Construction for
Excellence in ICT and the Information Age Effective IT Award. Edward
Belgeonne, CEO and founder of Destiny, is the national winner of Ernst and
Young's Entrepreneur of The Year Award for Science and Technology, 2007.
Destiny has also been nominated a finalist in the BCS IT Industry awards for
the Best Use of Green Technology Project Award in conjunction with Advanced
Peripheral Systems (APS).

For further information, please visit: http://www.destinywireless.co.uk
or call: +44(0)8458-55-88-55

About Anoto(TM) Functionality

Anoto(TM) Functionality - brings together digital communication and
handwriting, putting the power of digital communication into pen and paper.
Anoto(TM) functionality involves digital pen technology, digital paper
technology and server technology. Anoto(TM) Functionality is what all
products and services have in common. This compatibility allows you to use
pen and paper just as you have always done, but now you are also connected to
the digital world.

Media Contact
    Sarah Tourville
    Voice It Consultancy
    +44-1428-713445
    stourville@voiceitconsultancy.com