Proximus Renews Customer Services Contract With TechTeam Global for Four Years


SOUTHFIELD, Michigan, January 15 /PRNewswire/ --

- Proximus not only prolongs contract, but also includes new services

TechTeam Global, Inc., (Nasdaq: TEAM), a worldwide provider of 
information technology (IT), enterprise support and business process 
outsourcing services, today announced a 4-year contract renewal with Belgacom 
Mobile, better known under the branded name Proximus, to deliver multilingual 
customer services to its "Pay & Go" customers.

Belgacom Mobile is the largest mobile telecommunications operator in
Belgium, serving about 2.3 million Pay & Go customers (customers with a
prepaid calling card), seven days a week. Since 2004, TechTeam Global has
served Pay & Go customers in Dutch, French and English via phone and
internet.

In addition to multilingual customer service, Proximus and TechTeam
Global have started the "Inbound Customer Development" program, helping
Proximus to unlock their customer potential. TechTeam's customer service
professionals evaluate whether a caller is eligible for other Proximus
services and if so, he or she will propose these other services to the
customer.

"It is our mission to deliver world-class quality and assist our clients
in strengthening their customer relationships by enhancing each customer's
lifetime value," says Matina Fuentes, Customer Service Manager at TechTeam.
"On top of our tailored quality system, which we developed with Proximus in
2004, we also intend to provide up-to-date customer satisfaction surveys via
interactive voice response."

Dani Van Himbeeck, Director Mass Market Operations for Proximus, stated,
"We succeeded in building a strong partnership with TechTeam since 2004, and
through weekly contacts, our two companies focused on the essential -
customer satisfaction. TechTeam is a partner that is flexible enough to join
us in our journey to improve our relationship with our customers on a daily
basis, facing regular changes and very ambitious targets. I am fully
confident we will succeed in strengthening our results even more over the
next four years."

"We are delighted to continue providing multilingual CRM services for
Proximus," said Christoph Neut, TechTeam's Senior Vice President of EMEA.
"The mobile telecommunications industry is a very competitive market where
customers demand an ever-increasing level of service from their providers.
TechTeam is committed to continuing to fulfill these requirements to help
Proximus retain and grow its customer base."

About TechTeam Global, Inc.

TechTeam Global, Inc. is a worldwide provider of information technology,
enterprise support and business process outsourcing services to Fortune 1000
corporations, multinational companies, product providers, small and
medium-sized companies, and government entities. TechTeam's ability to
integrate computer services into a flexible, ITIL-based solution is a key
element of its strategy. Partnerships with some of the world's
"best-in-class" corporations provide TechTeam with unique expertise and
experience in providing information technology support solutions. For
information about TechTeam Global, Inc. and its services, call 
+1-800-522-4451 from the United States or visit our Web sites at 
www.techteam.com and www.techteam.eu. TechTeam's common stock is traded on 
the Nasdaq Global Market under the symbol "TEAM."

Safe Harbor Statement

The statements contained in this press release that are not purely
historical, including statements regarding the Company's expectations, hopes,
beliefs, intentions, or strategies regarding the future, are forward-looking
statements within the meaning of Section 27A of the Securities Act of 1933,
as amended, and Section 21E of the Securities Exchange Act of 1934, as
amended. Forward-looking statements include statements regarding, among other
things, the Company's performance going forward. Forward-looking statements
may be identified by words including, but not limited to, "anticipates,"
"believes," "intends," "estimates," "promises," "expects," "should,"
"conditioned upon," and similar expressions. Prospective investors are
cautioned that any such forward-looking statements are not guarantees of
future performance and involve risks and uncertainties, and that actual
results may differ materially from those projected in the forward-looking
statements as a result of various factors. Such factors include, but are not
limited to, delays in the implementation of the new service model, the
inability of TechTeam to staff the project with sufficient qualified
resources, changes in the customer's business or the requirements thereof,
unanticipated problems that arise from the transition from the customer's
former service model, and other difficulties in providing the service
solutions for the customer. All forward-looking statements included in this
press release are based on information available to the Company on the date
hereof, and the Company assumes no obligation to update any such
forward-looking statements. Prospective investors should also review the
Company's Reports on Forms 8-K, 10-Q, and 10-K filed with the United States
Securities and Exchange Commission, including Management's Discussion and
Analysis of Financial Condition and Results of Operations, and the risks
described therein from time to time.

Web site: http://www.techteam.com
              http://www.techteam.eu



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