LONDON, February 5 /PRNewswire/ --

-- Fully-managed service rolled out to 900 stores in three-year,
       2.3 million pound sterling contract.

    -- Agreement enables faster customer transaction times, greater in-store
       efficiencies, cost savings.



Following the success of its initial implementation for 700 Superdrug
stores, global IP solutions provider Global Crossing (Nasdaq: GLBC) today
announced that it is to extend its fully managed Internet Protocol Virtual
Private Network (IP VPN) into an additional 200 Superdrug retail outlets. The
total value of Global Crossing's contract with the leading UK health and
beauty chain is 2.3 million pounds sterling over three years.

Transforming the existing ISDN network, Global Crossing's high quality IP
VPN is designed to improve customer service, reduce waiting times for
in-store transactions and cut operating costs.

The network is VoIP-enabled and handles Superdrug's intranet traffic --
including logging staff hours and providing stock and pricing updates -- as
well as customers' online credit authorisations and loyalty cards.
Additionally, the new managed IP VPN is scalable and will accommodate future
growth.

Superdrug previously had a positive experience with Global Crossing's
fully managed IP VPN network linking its administrative offices and
warehouses through a combination of access options including DSL, E1 and
Ethernet. "As a result, Global Crossing's fully private network had already
proved itself capable of delivering the combination of speed, cost
effectiveness and security we required," confirms Superdrug's IT
infrastructure manager, Jamie Duc.

Measurable gains

In order to reduce queues and improve customer service, a key goal was to
reduce credit card processing times by more than half -- from the typical
time of 15-20 seconds to seven seconds, which beats the average for the
industry. "We're currently operating at less than three seconds per
transaction, well ahead of our objective," confirms Duc. "Reduced response
times in recording staff attendances are similarly well ahead of target."

Another benefit of consolidating services within the new IP VPN network
has been the consistency of charges. "We now know precisely what our monthly
communication costs will be, making budgeting much easier and predictable,"
he says.

"The Superdrug IP VPN installation clearly reflects Global Crossing's
experience and expertise in delivering a managed network to the retail
marketplace," confirms Anthony Christie, managing director, EMEA, Global
Crossing. "In particular, it highlights our ability to provide communications
solutions which meet the sectors demanding time pressures, in a disparate
variety of locations and within typically tight space constraints."

Looking ahead

The new IP VPN will also form the backbone for future retail services
offered by Superdrug as they become available. Using the service provider's
managed network, the company also plans to beta test Global Crossing's
forthcoming voice solution which, Superdrug believes, will potentially
deliver significant benefits in reduced overheads and management costs.

"We've clearly demonstrated to Superdrug that Global Crossing can deliver
a reliable network, enabling them to realise an immediate reduction in
costs," confirms Christie. "We're already making a significant contribution
to Superdrug's improved profitability, implementing a network that is
directly aligned with its long-term business goals to succeed in a fiercely
competitive retail sector."

Jamie Duc concurs: "With the help of Global Crossing, we're delivering
improved staff productivity and a better in-store customer experience, by
reducing congestion and providing a faster service. At the same time, the
introduction of Global Crossing's IP VPN has improved operational efficiency
and delivered a direct return on our investment."

ABOUT GLOBAL CROSSING

Global Crossing (NASDAQ: GLBC) provides telecommunications solutions over
the world's first integrated global IP-based network. Its core network
connects approximately 390 cities in more than 30 countries worldwide, and
delivers services to approximately 690 cities in more than 60 countries and 6
continents around the globe. The company's global sales and support model
matches the network footprint and, like the network, delivers a consistent
customer experience worldwide.

Global Crossing IP services are global in scale, linking the world's
enterprises, governments and carriers with customers, employees and partners
worldwide in a secure environment that is ideally suited for IP-based
business applications, allowing e-commerce to thrive. The company offers a
full range of data, voice and security products to approximately 40 percent
of the Fortune 500, as well as 700 carriers, mobile operators and ISPs. Its
Professional Services and Managed Solutions provide VoIP, security and
network consulting and management services to support its Global Crossing IP
VPN service and Global Crossing VoIP services. Global Crossing was the first
global communications provider with IPv6 natively deployed in both its
private and public backbone networks.

Please visit www.globalcrossing.com or blogs.globalcrossing.com/ for more
information about Global Crossing.

Statements in this press release about expected future events and
financial results are forward-looking and subject to risks and uncertainties
that could cause the actual results to differ materially, including risks
referenced from time to time in the company's filings with the Securities and
Exchange Commission. Global Crossing undertakes no duty to update information
contained in this press release or in other public disclosures at any time.

CONTACT GLOBAL CROSSING:
    Press Contacts
    Becky Yeamans
    +1-973-937-0155
    PR@globalcrossing.com

    Jo Graves
    Europe
    +44(0)1256-732387
    EuropePR@globalcrossing.com

    Analysts/Investors Contact
    Gino Mathew
    +1-973-937-0133
    gino.mathew@globalcrossing.com

GEN/PR1

Web site: http://www.globalcrossing.com
              http://blogs.globalcrossing.com