PARIS, February 19 /PRNewswire/ --     Alcatel-Lucent (Euronext Paris and NYSE: ALU) has signed a global 
services agreement with NCR Corporation to provide standardized welcome 
center, help desk and network operations center services to distribution 
channels and enterprise customers. This expands its North America level one 
services agreement with NCR Corporation to bring a complete set of services 
from parts logistics, onsite first line maintenance and deployment, to remote 
services. The deal couples NCR, with its worldwide presence and ability to 
supply onsite and remote services, with Alcatel-Lucent's network integration 
and service provider expertise to give Alcatel-Lucent one of the broadest 
service offerings in the industry.

Under the agreement, NCR will provide service under the Alcatel-Lucent 
brand, creating a support organization covering more than 130 countries with 
a network of 12,500 service professionals. A global welcome center and help
desk infrastructure available 24x7 supports more than 15 languages and
provides customers with a single point of contact for improved response and
dispatch times, with a remote network operations center delivering
world-class services including problem resolution, SLA management and
reporting. Additionally, NCR will join Alcatel-Lucent to meet the stringent,
secure service requirements of large and multi-national enterprises.

"NCR is pleased to join Alcatel-Lucent in providing faster,
more consistent response to the service requests of Alcatel-Lucent enterprise
clients worldwide," said Christine Wallace, Senior Vice President, NCR
Worldwide Customer Services. "This agreement leverages the exceptional
service infrastructure of both companies to provide standardization and cost
control along with improved resources for enterprises."

The services market is moving toward an outsourced business
model, with networked, centralized systems, global IP communications
solutions, centralized decision-making and worldwide SLAs. Alcatel-Lucent's
expanded managed services offerings will support its customers' remote
operations, on-site data centers for large enterprises, and depend on its
strong network of business partners to provide services for on-site, local
operations.

"NCR is an excellent complement to our current service
portfolio. They provide services worldwide with the same quality, SLA's,
processes and expertise many of our customers and partners want," said Tom
Burns, Chief Operating Officer of Alcatel-Lucent's Enterprise activities.

Alcatel-Lucent had announced an agreement with NCR for
services in North America in July of 2007, now superseded by the more
comprehensive global agreement.

About Alcatel-Lucent

Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides
solutions that enable service providers, enterprise and governments
worldwide, to deliver voice, data and video communication services to
end-users. As a leader in fixed, mobile and converged broadband networking,
IP technologies, applications and services, Alcatel-Lucent offers the
end-to-end solutions that enable compelling communications services for
people at home, at work and on the move. With operations in more than 130
countries, Alcatel-Lucent is a local partner with global reach. The company
has the most experienced global services team in the industry, and one of the
largest research, technology and innovation organizations in the
telecommunications industry. Alcatel-Lucent achieved revenues of Euro 17.8
billion in 2007 and is incorporated in France, with executive offices located
in Paris. For more information, visit Alcatel-Lucent on the Internet:
http://www.alcatel-lucent.com

Alcatel-Lucent Enterprise Forum 2008

February 20-21, 2008, Palais des CongrÚs Porte Maillot, Paris - France

Visit the Alcatel-Lucent Enterprise Forum 2008, the company's worldwide
event dedicated to enterprise customers, prospects, business partners, press
and analysts. More than 60 conference sessions, led by industry visionaries,
expert analysts, partners, customers and Alcatel-Lucent executives, will be
held during the Alcatel-Lucent Enterprise Forum, where participants will
explore the relationship of networks, people, processes and knowledge within
a Dynamic Enterprise. For more information, visit:
http://www1.alcatel-lucent.com/enterprise/forum/