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Cogentium Strategic Planning Solutions at Contact Centre Planning 2008
GLASGOW, Scotland, April 9 /PRNewswire/ -- Cogentium Corporation Ltd, leading provider of contact centre strategic
planning solutions, is delighted to be part of this year's Contact Centre
Planning, taking place on 28-29 April at the Midland Hotel in Manchester.
At the event, Colin Williamson, Director at Cogentium, will
deliver a working lunch presentation around the topic of strategic planning
within contact centres. Colin has over 10 years experience in supporting some
of the UK's most complex contact centres through strategic change. Through a
case study presentation, he will share first-hand some of Cogentium's
experience in how best to plan and implement strategic change and will
provide some insight into helping contact centre management ensure they can
deliver on the competing strategic objectives of improving customer
experience, whilst simultaneously minimising costs.
Colin Williamson, Director at Cogentium said, "Contact Centre Planning
2008 presents us with an excellent opportunity to meet with key contact
centre decision-makers, share our experiences in the area of strategic
planning and of course, support the Professional Planning Forum in their
efforts to share best practice and discuss emerging technologies within the
industry."
Notes to Editors
About Cogentium
Cogentium deliver innovative, high-value solutions that
support strategic planning and process re-design within contact centre
operations.
Our solutions enable you to test plans for process
improvement, investment, consolidation and growth, by comparing and
evaluating multiple scenarios in a risk-free environment. This gives you a
better understanding of your business and customer interactions and the
confidence to recommend solutions that transform the customer experience and
drive long-term improvement and efficiencies to reach your service and profit
goals.
Our European Headquarters are in the UK with offices in
Boston, USA.
For further information, contact:
Lorraine Brown, Marketing, Cogentium
Tel: +44-141-552-4455
Email: lorraine.b@cogentium.com
Web: http://www.cogentium.com
