WASHINGTON, September 15 /PRNewswire/ --

TOA Technologies (TOA), the leading provider of software solutions for
companies managing a mobile workforce, today announced that it received the
prestigious "Most Innovative CRM Vendor of the Year" award at the Gartner
Customer Relationship Management Summit in Washington D.C. Gartner conference
attendees selected TOA for its innovative technology solutions focused on
delivering an outstanding customer experience.

Attendees chose TOA as Gartner's Most Innovative CRM Vendor of the Year
for demonstrating a unique Software-as-a-Service (SaaS) solution which
enhances the customer experience while improving operational efficiencies.

TOA's software solution combines advanced Web-based mobility and dispatch
tools, predictive intelligence, and interactive customer communications to
provide the ultimate customer appointment experience. TOA's intelligent,
predictive engine allows service providers to accurately estimate a
technician or service/delivery person's Time Of Arrival (TOA) narrowing the
customer's wait window to 60 minutes with 96 percent accuracy and then
proactively communicating this information via any communications device.

"We are delighted to have received this prestigious award. TOA is the
only mobile workforce management solution to provide a holistic experience
for our client's customers, providing outgoing push information and
collecting interactive, actionable real-time feedback at every stage of the
customer service continuum -- from pre-appointment planning to
post-appointment satisfaction," noted Yuval Brisker, president and CEO of
TOA. "TOA helps our customer respect their customers' most valuable asset --
their time. With TOA's ETAdirect, people can now control their service- and
delivery-appointment experience. We're putting an end to waiting hours at
home for a service call or delivery."

Recently, the company raised a US$13-million round of funding led by
Intel Capital and signed an exclusive deal with Cox Communications, the third
largest cable and broadband provider in the U.S., to have its entire
field-service organization use TOA's ETAdirect Customer Appointment
Management (CAM) solution. TOA currently services five of the top 10 cable
companies in the U.S. as well as some of the largest broadband operators in
Europe, including ONO, Spain's largest broadband communications provider.

About TOA Technologies

The leader in Software-as-a-Service (SaaS) solutions focused on managing
mobile workforces, TOA Technologies for the first time brings global
enterprises a holistic approach for Customer Service Management, which
enables a dramatically enhanced customer experience. With a quick time to
market and web-based flexibility, TOA's ETAdirect solution provides
unparalleled cost savings, an immediate Return on Investment, and increased
productivity. Recently named as a Visionary in Gartner's annual 2008 Magic
Quadrant for Field Service Management, TOA Technologies is headquartered in
Cleveland, Ohio, with offices in Amsterdam, The Netherlands. For additional
information please visit www.toatech.com.

Media Contact:
    Nina Velasquez
    Kwittken & Company
    +1-646-747-7161
    nvelasquez@kwitco.com



Web site: http://www.toatech.com