SAN BRUNO, California, September 19 /PRNewswire/ --

- InQuira to Demonstrate Integrated Self-Service Solution at Oracle
OpenWorld(R)

InQuira, Inc., a provider of integrated software applications for web
self-help, agent-assisted support and enterprise knowledge management, today
announced that it is working with Oracle to integrate its knowledge
management capabilities with Oracle's eSupport application. The combination
brings to market a tightly integrated solution to help drive a seamless and
valuable customer service experience across phone, web and community-based
channels. Combining knowledge management and web self-service with Oracle's
eSupport application, the integrated solution combines Enterprise 2.0
features into a best-in-class experience for consumers.

"InQuira's software complements and extends Oracle's eSupport solution,"
said Anthony Lye, senior vice president of CRM at Oracle. "As the largest
enterprise software company in the world, we are committed to providing the
best solutions possible to our customers. On occasion that involves
integrating our solution with other software providers. The integrated
eSupport solution allows us to provide exciting new functionality that
benefits our combined customers."

InQuira, now also a member of the Oracle PartnerNetwork, will showcase
the integrated solution at the Oracle OpenWorld(R) event at the Moscone
Center in San Francisco beginning September 22nd, and will be featured in a
keynote session led by Oracle Senior Vice President Anthony Lye, and in a
breakout session led by Richard Caballero, Vice President of the eSupport
product.

"This new effort with Oracle represents a natural evolution as companies
adapt to the realities of Enterprise 2.0," said Mike Murphy, InQuira CEO. "We
already have several customers that have integrated InQuira into their Oracle
call center applications. Working together, we plan to extend that
integration to the 8.1.1 Self Service product, adding knowledge management
and findability capabilities that provide a seamless support experience
across web, phone and community support channels."

About the Oracle PartnerNetwork

Oracle PartnerNetwork is a global business network of more than 20,000
companies who deliver innovative software solutions based on Oracle software.
Through access to Oracle's premier products, education, technical services,
marketing and sales support, the Oracle PartnerNetwork program provides
partners with the resources they need to be successful in today's global
economy. Oracle partners are able to offer their customers leading-edge
solutions backed by Oracle's position as the world's largest enterprise
software company. Partners who are able to demonstrate superior product
knowledge, technical expertise and a commitment to doing business with Oracle
qualify for the Certified Partner levels.
http://oraclepartnernetwork.oracle.com

About InQuira

InQuira, Inc. provides software applications for web self-service,
collaboration, knowledge management, and agent-assisted support built from a
common technology platform that makes it possible for companies to provide a
consistent customer service experience across web, phone and community
channels. Featuring tight integration of search, content management,
collaboration and analytics, the InQuira platform ensures companies can
author and harvest knowledge, make it accessible to the right people at the
right time, and measure its effectiveness at resolving customer problems.
Blue-chip customers include Nokia, 3M, Juniper Networks, RBS, Pitney Bowes,
SprintNextel, and E*Trade. The company is headquartered in San Bruno, Calif.
and can be reached at +1-650-246-5000 or via the Web at www.inquira.com.

Trademarks

Oracle is a registered trademark of Oracle Corporation and/or its
affiliates.

Web site: http://www.inquira.com