EAST GREENBUSH, New York, October 16 /PRNewswire/ --

- New Autotask ProPlus Solution Offers Best of Both Worlds; Combines 
Superior IT Business Software With Advanced Implementation and IT Business 
Consulting Services

Helping IT service providers build a stronger and more profitable
business model, Autotask Corporation is pleased to announce the release of
Autotask ProPlus, a new IT Business Optimization solution that combines
Autotask's award-winning professional services automation software with
advanced implementation and IT business consulting services.

Available now, the Autotask ProPlus offering is designed specifically for
IT service providers and MSPs with complex organizations that need an easy
way to centralize a diverse portfolio of service offerings, divisional
resources and even multiple service delivery systems into Autotask. In
addition to the full-featured Autotask Pro software, Autotask ProPlus gives
customers access to an ITIL-based best practice framework and the ability to
draw from the experience of Autotask Corporation's Professional Services team
for business optimization expertise, as well as advanced Autotask services
implementation.

"Aligned with the ITIL best practice framework, Autotask ProPlus is the
result of more than 20 years of content development around best practices for
optimizing IT service delivery," says Len DiCostanzo, Autotask Senior Vice
President of Professional Services. "It's an ideal solution for larger IT
service organizations and MSPs that want to align their business more closely
with our Autotask technology and establish a diverse, fully-automated IT
services business."

Autotask ProPlus offers a unique line up of advanced implementation and
professional IT business consulting services including:

-- A Business Optimization Assessment, which helps the service provider
to understand and validate the service profitability, pricing and processes
they have in place today, and identify areas where existing processes are
missing or not well defined.

-- An Advanced Autotask Implementation Service, offering individualized
consulting with an Autotask Professional Services Consultant for best
practice guidance through each of the software's core functions, tailored to
the customer's business model.

-- Unlimited Access to Best Practice Sessions, which includes Autotask's
ongoing monthly education best practice group sessions that focus on core
functions, major software updates, and on optional add-ons and extensions.

-- Quarterly Business Optimization Check-ups where by an Autotask
Professional Services Consultant evaluates the service provider's level of
adoption, compares key performance indicators against industry norms, and
assists with recommendations to further optimize operations.

-- Executive Coaching Sessions screened by an Autotask Professional
Services consultant to ensure a closed group of peer service providers with
similar attributes, who don't directly compete.

-- Annual Check-up and Report Card designed to help service providers to
assess overall improvements in business operations and service delivery, and
to establish new goals for the next annual cycle.

"There are a number of business consultants and organizations out there
providing advice to IT service providers," said Autotask CEO Bob Godgart.
"Our new professional services are proven to help service providers and MSPs
optimize their Autotask software and in-turn run their business better by
notably increasing the overall efficiency, accountability and profitability
of their operations."

According to Autotask research, one of the most challenging aspects of
running a successful IT service practice can be automating the services and
business practices, let alone finding ways to establish realistic service
benchmarks and comparisons with industry best practices.

"With Autotask ProPlus we've alleviated the pain points by providing our
customers with a comprehensive approach that not only automates the business,
but allows them to assess the processes and practices of how services are
being delivered which works to drive value and improve quality across the
board," said DiCostanzo. "Many of these services are available ala carte to
Autotask customers today, but when leveraged all together under Autotask
ProPlus, customers gain the strategic advantage of our expertise to help them
identify the most effective ways to impact their IT service business
success."

AutoTask ProPlus is available now. All service offerings can be purchased
together as one comprehensive solution or on an individual basis. Pricing for
these services starts as low as US$199.

About Autotask Corporation

Autotask Corporation is the leading provider of innovative, web-based
business management software and services designed exclusively for IT Service
Providers, MSPs, IT Consultants, Systems Integrators and other technology
solution providers. Accessible at any time without any downloads via any PC
or mobile device with internet access, Autotask software helps IT
professionals of all sizes to intuitively manage and automate their key
service delivery and business operations. The software includes free and
seamless integration with most managed service automation tools. For more
information on Autotask please visit http://www.autotask.com or call
+1-518-720-3500.

Web site: http://www.autotask.com