HORSHAM, Pennsylvania, October 20 /PRNewswire/ --

- Leveraging Astea's FieldCentrix Solution to Improve Field Technician 
Productivity, Drive Service Consistency Standards, and Elevate Customer 
Satisfaction

Astea International Inc. (Nasdaq: ATEA), the leader in service lifecycle
management and mobility solutions announced that UTC Fire & Security (UTCFS),
a global provider of fire safety and security solutions, has recently
completed the first phase of an international deployment of Astea's
FieldCentrix solution -- including the FX Service Center(R), FX Mobile(R) and
FX e-Service(TM) applications.

Prior to implementing Astea's FieldCentrix solution, UTCFS's office and
field personnel relied on paperwork and manual processes. The UTCFS Mobile
Field Service Automation initiative has wirelessly enabled the field work
force thereby reducing the amount of paperwork and manual processes.

Astea's FieldCentrix solution suite offers three primary benefits:

-- Astea's extensive and proven experience providing global field service
and mobility solutions to enterprise companies.

-- The FieldCentrix solution suite provides a single, centralized data
repository to support global operations enabling UTCFS to deliver a
consistent, standardized level of service regardless of location.

-- The solution provides complete service management & mobility
functionality, incorporating industry best practices, and ease of
integration.

"UTCFS was looking for a customer-centric solution that would facilitate
the standardization of its service delivery processes, support various types
of work assignments, such as installations and inspections, and be capable of
both reactive and proactive service. The team also needed the solution to
provide the ability to continuously measure key performance indicators around
the business and customers," said John Tobin, President, Astea International.

The Astea FX Service Center and FX Mobile solution provides unprecedented
command over field service operations and helps effectively manage call
taking, entitlement verification, field personnel scheduling and dispatching,
customer service, work orders, time sheets, service agreements, inventory and
equipment tracking, pre-invoicing, and reporting. Field service technicians
are able to receive work orders electronically and complete their work
uninterrupted, regardless of wireless coverage.

UTCFS is planning for subsequent phases for the future with potential
rollout totaling between 6,000 to 8,000 field technicians.

"UTC Fire & Security is an innovative, forward-looking company and when
evaluating solutions it was clear they wanted a partner that would be able to
support their growth and acquisition strategy, yet be flexible to adapt to
their ongoing business needs," said Tobin. "We're delighted that UTC Fire &
Security chose Astea to help them achieve the highest levels of service and
we look forward to continue working closely with them to drive maximum
benefits for their implementation."

Astea helps companies worldwide achieve the highest levels of customer
satisfaction with faster response times and proactive communication, creating
a seamless, consistent and highly personalized experience at every touch
point. The company can be reached at +1-215-682-2500.

About UTC Fire & Security

UTC Fire & Security is a global provider of fire safety and security
solutions serving more than one million customers throughout the world. It is
a unit of United Technologies Corp. (NYSE: UTX). United Technologies Corp.,
based in Hartford, Conn., is a diversified company providing high technology
products and services to the building and aerospace industries worldwide. For
more information please visit www.utcfireandsecurity.com.

About Astea International

Astea International (Nasdaq: ATEA) is a global provider of service
management software that addresses the unique needs of companies who manage
capital equipment, mission critical assets and human capital. With the
acquisition of FieldCentrix, Astea complements its existing portfolio with
the industry's leading mobile field service execution solutions. Astea is
helping companies drive even higher levels of customer satisfaction with
faster response times and proactive communication, creating a seamless,
consistent and highly personalized experience at every customer relationship
touch point. Since its inception in 1979, Astea has licensed applications to
companies, around the world, in a wide range of sectors including information
technology, telecommunications, instruments and controls, business systems,
HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.
www.astea.com. Service Smart. Enterprise Proven.

Astea International Inc. Astea and Astea Alliance are trademarks of Astea
International Inc. All other company and product names contained herein are
trademarks of the respective holders.

Web site: http://www.astea.com
              http://www.utcfireandsecurity.com