BARCELONA, Spain and DALLAS, December 10 /PRNewswire/ --

- More than just for CRM Applications, On-demand IT Service Platforms 
such as NTRsupport and NTRadmin Are Among Emerging Class of Solutions Slated 
for Significant Growth in 2009

Software-as-a-Service (SaaS) is often narrowly thought about as a way of
delivering point solutions such as customer relationship management (CRM) and
a few other business applications.

(Logo: http://www.newscom.com/cgi-bin/prnh/20081111/NTRGLOBALLOGO)

But a new class of IT services delivered via SaaS is not only emerging
but gaining traction among midsize and large enterprise. SaaS thought leader
Jeffrey M. Kaplan, managing director of THINKstrategies, Inc. and founder of
the SaaS Showplace commented on the emerging trend. "Our latest survey in
conjunction with Cutter Research has found that SaaS adoption within the
enterprise has nearly doubled over the past year. Customers are using SaaS
solutions to accelerate the deployment of business applications and increase
the productivity of their staffs."

These on-demand IT services range from email management and security
though web and video conferencing, IP telephony, office applications,
storage, remote support and network systems management. Increasingly,
clientless remote support, such as NTRsupport (http://www.ntrsupport.com) and
network systems management tools, such as NTRadmin (http://www.ntradmin.com)
from NTRglobal (http://www.ntrglobal.com), offer enterprises and managed
service providers (MSPs) a proven on-demand service alternative that
significantly enhances cost savings while increasing virtual support and
productivity.

A Choice for On-Demand SaaS: Hybrid Models from NTRglobal Help IT Meet
Needs for Global Deployment and Local Security

NTRglobal offers a choice of SaaS deployment options with a traditional
and also a hybrid on-demand approach which permits customers to deploy the
solution behind their firewall where it is regularly updated and upgraded via
a synchronization process similar to that which has become acceptable in a
variety of other situations, such as managed storage, back-up and security
services. More than 15,000 organizations in 60 countries, with customers like
Cetelem Bank, Konica Minolta, Legrand, Lufthansa Flight Training GmbH,
Scandinavian Airlines and T-Systems are among many of the global firms that
rely on NTRglobal for delivering the enterprise-grade remote support and
remote administration SaaS that helps them meet security requirements and
take control of the escalating global mandates for enterprise compliance
management.

"Enterprise customers in security sensitive industries and government
tell us year after year that a choice of an on-demand delivery models offers
another compelling justification and removes barriers for adopting SaaS based
IT service solutions," said Luis Font, CEO of NTRglobal. "NTRglobal is about
using innovative Web technologies to securely automate the management of IT
infrastructure, reducing CAPEX costs and decreasing TCO in light of tight IT
budgets. This helps our customers to choose best how to use their resources
and to focus on their core competencies."

NTRglobal's portfolio of secure, scalable, enterprise-grade SaaS
solutions includes NTRsupport, NTRadmin and NTRconnect.

NTRsupport is a multi-platform remote support SaaS that enables companies
to provide customers and employees with fast, simple remote technical support
for customer service, training and demonstrations. NTRsupport enables fast,
thorough and secure support without multiple phone calls to diagnose
problems, thus saving companies valuable time and helping them become
greener. Support technicians simply take remote control of customers' or
employees' PCs, Macs or Linux devices to diagnose and fix problems quickly,
over the Web, virtually without travel.

A welcome answer for under-staffed IT departments, NTRadmin is an IT
service support and desktop management SaaS that enables organizations to
remotely support unattended PCs and servers, and automate WAN management
tasks regardless of the network size, complexity or geographical location.
NTRadmin features customizable Bots that can automate critical IT functions
such as change management and searching for, and eliminating, malware and
other potentially dangerous software.

About NTRglobal

More than 15,000 companies of all sizes in more than 60 countries rely on
NTRglobal to deliver enterprise-grade security and reliability for on demand
remote support with NTRsupport(TM) for their PCs, servers and Windows Mobile
devices and remote administration with NTRadmin(TM) to manage and automate
their IT tasks. NTRglobal secure Software-as-a-Service (SaaS) combines
award-winning functionality, proven integration, including Salesforce and
other major CRM systems, point-and-click administration and scalability,
global capabilities, customization and robust reporting for 360 degree
visibility and compliance management. Offering a superior customer experience
with dedicated regional and global support, NTRglobal applications are
offered in 15 languages, including those with double-byte characters. All
NTRglobal applications are hosted from 11 data centers around the world.
NTRglobal operates these secure, global data centers with fail-over
capabilities to ensure robust performance and reliability.

For more information about NTRglobal, visit http://www.ntrglobal.com.