National Bank of Kuwait Goes Live With Level Four Software to Drive ATM Innovation


LONDON, January 26 /PRNewswire/ --     Level Four, the leading provider of open standards-based ATM software,
with Innovation Systems, its business partner in Kuwait, today announced that
National Bank of Kuwait, one of the largest banks in the region, has gone
live with ATM Developer to deliver greater automation across its network of
over 180 ATMs. With ATM Developer, National Bank of Kuwait can maximise the
potential of the ATM by quickly introducing innovative ATM services to its
customers. The bank also benefits from the automation of its testing
procedures to ensure increased network uptime at the ATM, its most
significant customer touch-point.

Prior to implementing Level Four's solution, the main
challenge for National Bank of Kuwait in rolling out new services at the ATM
was the need to test them using physical ATMs. This approach required
considerable investment in ATM hardware as well as lengthy manual processes
to ensure every combination of service provider and ATM software was tested.
It was also critical for the bank to be able to perform rigorous testing
during its forthcoming ATM switch upgrade from the Trans24 payment processing
platform to Base24-eps, as well as continuous testing of its EMV standards
for smart chip cards.

To overcome these challenges, National Bank of Kuwait required
an automated testing and development application capable of streamlining the
bank's process and reducing the time to market for new products. Following a
rigorous selection process, the bank signed the contract with Level Four in
May 2008 before going live with ATM Developer in July 2008. With ATM
Developer, the bank has created a virtual ATM environment to eliminate the
need for expensive ATM hardware for testing labs and introduce more thorough
and accurate testing processes.

Level Four installed ATM Developer at the bank's IT centre in
Kuwait City. The application includes a highly visual and intuitive user
interface, making it easy for the bank's staff to use, positively impacting
productivity levels.

Dr. Fadi Chehayeb, Chief Information Officer, National Bank of
Kuwait, said: "We recognise the ATM as a crucial part of our customer service
strategy. This means it is vital for us to have the right systems in place to
guarantee maximum network uptime and also to allow us to continually innovate
with the introduction of new products. Following a swift implementation, we
have dramatically increased the overall efficiency of our testing procedures.
The application can also accommodate our future plans to introduce a
multi-vendor environment at the ATM, ensuring our ongoing plans are not
compromised."

Issa Keshek, Regional Director Middle East/North Africa, Level
Four, said: "This is a significant deal for us as it marks our first project
in Kuwait and our continued expansion in the Middle East. The ATM remains the
bank's single biggest customer touch-point. With ATM Developer, banks such as
National Bank of Kuwait can maximise the potential of the channel, resulting
in an enhanced and more positive brand perception."

About National Bank of Kuwait

NBK is distinguished among Arab banks by its comprehensive network
branches, subsidiaries and representative offices in London, Paris New York,
Turkey, China, Vietnam, Singapore Qatar, Lebanon, Jordan, UAE, Bahrain, Iraq
and Saudi Arabia. The Bank also enjoys added coverage in the Kuwaiti,
Turkish, and Dubai markets through its investment arm, NBK Capital.

About Level Four

Level Four's integrated BRIDGE suite of open ATM software products have
been developed to address the needs of ATM deployers seeking to maximise
their investment in the ATM channel. BRIDGE is targeted at banks and ATM
deployers who are running, or seeking to run, a modern ATM network based on
the industry-wide CEN/XFS open standard. As a true holistic offering, BRIDGE
recognises the needs of ATM deployers in the areas of installation, testing
and monitoring as well as run-time ATM software.

Since 1995, Level Four has built an impressive global customer base of
banks and payments processors including, Royal Bank of Scotland, Lloyds TSB,
Bank of America, CIBC, VocaLink and Standard Bank of South Africa.
Headquartered in Dunfermline, Level Four has offices in Dubai and Charlotte,
NC. http://www.levelfour.com

Contacts
    Alexia Ward/Sole Chirco
    Hotwire
    +44(0)20-7608-4687/4673
    levelfour@hotwirepr.com

© PR Newswire Association LLC.

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