Inspired Gaming Group Plc Upgrades and Expands Astea Alliance Solution Footprint


HORSHAM, Pennsylvania, February 23 /PRNewswire/ --     
   - Inspired Gaming Group plans to take full advantage of robust 
capabilities in Astea's latest software release.

Astea International Inc. (Nasdaq: ATEA), the leader in service lifecycle
management and mobility solutions announces that Inspired Gaming Group Plc
(INGG), a leading supplier of Open Server-Based Gaming (Open SBG(TM))
technology, is planning to upgrade and deploy Astea Alliance version 8.

With Astea's latest release, Inspired Gaming Group is looking to
streamline and enhance business processes which they believe will result in
more effective customer service and reduced maintenance costs. Astea Alliance
will be deployed in both the Remote Fix and Field Service groups.

There are many capabilities which they will be leveraging with this new
release. Of particular interest will be that of Inventory Management. This
will give their National Service Control Center visibility of technician boot
stock, thereby significantly reducing customer response and fix time whilst
simultaneously maximising investment in inventory and reverse logistics.
Additionally, Alliance Mobile, which leverages the latest advances in
wireless and workflow technology to optimise field service processes, will
help in reducing delays with new call assignments as well as providing
service technicians with the information they need to do their job 'right the
first time'.

"Astea and Inspired Gaming Group have an excellent relationship," said
Alex MacGregor-Devlin, Enterprise IT Director, Inspired Gaming Group Plc.
"Today we are faced with a tough balancing act, the pressure to deliver world
class service whilst optimising investment and more effectively managing our
cost base. Astea's software is helping our business gain agility, providing
greater returns for both our customers and ourselves from our service
operation."

Clive Zeida, CRM Director EMEA, Astea International added, "Astea and
Inspired Gaming Group have a long standing partnership. We are proud to work
with them to deliver enhanced business benefits to their service operation."

Astea is unique in its offerings because it provides the total end-to-end
service management and mobility solutions that can support a company's entire
service business. Astea offers service management, mobile workforce
management, parts and inventory management, reverse logistics management and
customer management solutions all on a single central repository.

About Inspired Gaming Group Plc

Inspired Gaming Group Plc (INGG) is the leading player worldwide in the
Open Server-Based Gaming (Open SBG(TM)) market and is also the leading
provider of analogue and Open SBG(TM) machines in the UK for the leisure and
gaming markets. The Group provides Open SBG(TM) software systems and Open
SBG(TM) digital and networked terminals in 10 countries today. The Group
manages over 50,000 machines across the UK, of which in excess of 24,000 are
already on the Open SBG(TM) platform. The Group's customer base includes
bars, casinos, bingo halls, licensed betting offices, holiday parks and other
out of home leisure venues. Key customers include the major gaming companies
such as William Hill and Gala Coral Group. The Group is also the leading
provider of Fixed Odds Betting Terminals, itbox skill gaming terminals, and
other Open SBG(TM) variants.

www.inspiredgaminggroup.com

About Astea International

Astea International (Nasdaq: ATEA) is a global provider of service
management software that addresses the unique needs of companies who manage
capital equipment, mission critical assets and human capital. With the
acquisition of FieldCentrix, Astea complements its existing portfolio with
the industry's leading mobile field service execution solutions. Astea is
helping companies drive even higher levels of customer satisfaction with
faster response times and proactive communication, creating a seamless,
consistent and highly personalized experience at every customer relationship
touch point. Since its inception in 1979, Astea has licensed applications to
companies, around the world, in a wide range of sectors including information
technology, telecommunications, instruments and controls, business systems,
HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

Astea and Astea Alliance are trademarks of Astea International Inc. All
other company and product names contained herein are trademarks of the
respective holders.

© PR Newswire Association LLC.

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