MUMBAI, April 2 /PRNewswire/ --

- TIS' Electronic Performance Support Systems (EPSS) Aim to Accelerate 
Time-to-Competence and Implement Standard Knowledge Systems Across 
Organizations

Global leader in learning solutions, Tata Interactive Systems offers
Electronic Performance Support Systems that enable organizations to improve
processes, set organization-wide standards, and in-turn generate greater
productivity from the customer-facing networks.

In any customer-facing or contact center environment, TIS EPSS
facilitates prompt decision making by proactively generating the most
pertinent information and responses; thereby reducing the average handling
time (AHT) and enhancing the customer's experience.

According to Saurabh Mittal, Head - EPSS at Tata Interactive Systems,
"The customer service executives are always looking to internalize multiple
channels of information; be it product guidance, myriad features, or even
rules and regulations. With our process guidance solutions, all this
information can be made accessible to any user, in real-time, at the moment
of need."

TIS EPSS goes even further; employing human-factor engineering and a high
level of compatibility with content management systems it can be easily
integrated with third party applications already existing in the
organization's networks.

The EPSS offers tools such as process maps which help eliminate
inconsistencies in decision making, encyclopedias that offer quick and
authoritative reference material, and calculators for rapid and accurate
claims calculations.

(c) 2009 Tata Interactive Systems

Notes for editors

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For more information about TIS EPSS, please visit:
http://tatainteractive.com/epss.html

About Tata Interactive Systems (TIS)

Tata Interactive Systems (TIS), a global leader in learning solutions, is
a part of the $70bn Tata Group. Truly international, TIS has a presence
across the US, Canada, the UK, mainland Europe, Australia, New Zealand, the
Middle East, and India. TIS offers corporations, universities, schools,
publishers and government institutions a diversified and innovative bouquet
of learning and training solutions including Simulation-based Learning
Objects (SimBLs(R)), Story-based Learning Objects (StoBLs), courseware and
curriculum design, special-needs education, CyberTest Assessment Engine,
electronic performance support systems (EPSS), Learning Planet(TM) LCMS,
ManTra(TM) LMS, virtual classrooms, mobile learning, Serious Games, and 3D
animation along with other corporate training and consultancy services. Our
multi-disciplinary expertise and 19 years' experience across domains help us
design e-learning programs that are unique to clients' requirements and
specifically crafted to boost knowledge retention and application.

TIS is the only e-learning organization in the world to be assessed at
Level 5 in both the SEI-CMM and P-CMM frameworks. TIS' quest for excellence
is reflected in numerous prestigious industry awards, including a Performance
Centered Design Award, an ASTD Award, IT Training Awards, Brandon Hall
Excellence in Learning Awards, APEX Awards of Excellence, BETT Awards, and
Business World-NID Design Excellence awards.

For more information log on to http://www.tatainteractive.com

Further information from:

    Sonal Chhaya
    Tata Interactive Systems
    +91-22-6643-8000
    Sonal_c@tatainteractive.com

    Tata Interactive Systems
    4th Floor Leela Business Park, Andheri East, Mumbai 400 059, INDIA
    Tel: +91-22-6643-8000; Fax: +91-22-6643-8800;
    Web: http://www.tatainteractive.com