HORSHAM, Pennsylvania, September 19 /PRNewswire/ --

- Now Using Astea's FieldCentrix Solution to Boost Customer Service
Levels While Improving Field Technician Productivity

Astea International Inc. (Nasdaq: ATEA), the leader in service lifecycle
management solutions announces that Danka Business Systems PLC
(Nasdaq: DANKY), one of the largest independent providers of enterprise
imaging systems and services, has recently completed the national deployment
of Astea's FieldCentrix Mobility solution to support its' growing customer
base.

Danka, based in St. Petersburg, Fla., recently launched Danka ESP, its
version of Astea's solution to support more than 1,000 field technicians.
Danka's extended customer-care team are taking advantage of Astea's unique
ability to integrate all aspects of remote field activity with core
enterprise support applications, cutting service costs, streamlining
technician workflow and improving service levels.

Astea supports several of the world's largest manufacturers' service
organizations, including many like Danka, whose customers have specific and
varied expectations for service and uptime.

Danka has been able to eliminate the manual and redundant activities that
field technicians typically performed daily, from updating customer activity
to recording and tracking inventory in real-time. By leveraging Astea's deep
service industry knowledge and applying the software's built-in best
practices, Danka is now able to more efficiently coordinate and deliver a
range of services and boost customer satisfaction.

"Achieving the highest levels of customer satisfaction is the goal of the
Danka service organization," said Michael Calcinari, Vice President of
Service Planning and Support for Danka. "Astea is helping Danka achieve this
goal by giving our field technical personnel real time information so that
each interaction is effective -- and does this at a low operational cost."

The Danka team evaluated several field service solutions, and selected
Astea for three key reasons:

-- its enterprise-class mobile capabilities
    -- its flexible, robust platform
    -- its ease of implementation across large organizations, for team
       members with varying levels of technical expertise

Astea's customers maximize the value of their service operations; with a
real-time, 360-degree view of customer information, companies like Danka can
deliver the most complete customer service efficiently.

"Forward-looking companies are embracing service as a competitive
differentiator -- helping boost customer retention rates by improving
customer satisfaction levels," said Zack Bergreen, CEO and Chairman of Astea.
"We're delighted to work with Danka to boost the performance of its' service
business."

Astea helps companies worldwide achieve the highest levels of customer
satisfaction with faster response times and proactive communication, creating
a seamless, consistent and highly personalized experience at every touch
point. The company can be reached at 215-682-2500.

About Danka

Danka (Nasdaq: DANKY) delivers value to clients by using its expert
technical and professional services to implement effective document
information solutions. As one of the largest independent providers of
enterprise imaging systems and services, the Company enables choice,
convenience, and continuity. Danka's vision is to empower customers to
benefit fully from the convergence of image and document technologies in a
connected environment. This approach will strengthen the Company's client
relationships and expand its strategic value. For more information, visit
Danka at www.danka.com.

Danka is a registered trademark of Danka Business Systems PLC. All other
trademarks are the property of their respective owners.

About Astea International

Astea International (Nasdaq: ATEA) is a global provider of service
management software that addresses the unique needs of companies who manage
capital equipment, mission critical assets and human capital. With the
acquisition of FieldCentrix, Astea complements its existing portfolio with
the industry's leading mobile field service execution solutions. Astea is
helping companies drive even higher levels of customer satisfaction with
faster response times and proactive communication, creating a seamless,
consistent and highly personalized experience at every customer relationship
touch point. Since its inception in 1979, Astea has licensed applications to
companies, around the world, in a wide range of sectors including information
technology, telecommunications, instruments and controls, business systems,
HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

Astea International Inc. Astea and Astea Alliance are trademarks of Astea
International Inc. All other company and product names contained herein are
trademarks of the respective holders.

Web site: http://www.astea.com
              http://www.danka.com