DALLAS and BARCELONA, Spain, July 23 /PRNewswire/ --

- Innovative web services technology NTRsupport Pro remote support offers
IT a significantly more profitable business model

NTRglobal (http://www.ntrglobal.com/) today announced a category-breaking 
remote support solution for IT support professionals, NTRsupport Pro 
(http://www.ntrglobal.com/ntrsupportpro/en-US/remote-support.asp). An 
innovative IT support solution purpose built for support professionals
seeking powerful remote control 
(http://www.ntrglobal.com/ntrsupportpro/en-US/remote-control.asp) designed
for a small IT support operation. A free 7 day trial 
(http://www.ntrglobal.com/ntrsupportpro/en-US/free-remote-support-download.asp)
is available from the NTRglobal website.

(Logo: http://www.newscom.com/cgi-bin/prnh/20081111/NTRGLOBALLOGO)

NTRsupport Pro is portable for easy access 
(http://www.ntrglobal.com/ntrsupportpro/en-US/online-remote-support.asp) 
from any computer so an IT support professional can work from anywhere to 
deliver secure instant remote support. The NTRsupport Pro executable is a 
small, self-contained widget that is easily downloaded from the internet or 
can be downloaded and accessed via USB storage device.

Non-browser dependent, NTRsupport Pro operates similar to a desktop
widget via direct internet connection like a web service.

NTRglobal is the only on-demand solution provider in its category to
offer a choice of SaaS, customer self-hosted and virtual appliance delivery
models as well as two remote support solutions (NTRsupport Ultimate
(http://www.ntrglobal.com/ntrsupport/en-US/remote-support.asp) and 
NTRsupport Pro 
(http://www.ntrglobal.com/ntrsupportpro/en-US/remote-support.asp)) for 
business teams of any size.

With NTRsupport Pro, a technical support provider can virtually manage up
to eight computers simultaneously, even if the machine requires a reboot.
NTRsupport Pro remote control capabilities allow support techs to diagnose
problems, implement fixes, transfer files and demonstrate solutions while a
customer watches in real time or is away from their machine. Additional
machines can be monitored in "unattended mode" by the StayConnected(TM) agent
which is downloaded onto the end user machine. Multiple StayConnected
machines can be easily managed from the simple operator user interface with
no limit to the total numbers of machines supported.

"NTRsupport Pro was specifically created to empower individual IT support
professionals to provide remote technical support and fix problems over the
Web, eliminating costly travel and downtime," said Mark Cheshire, VP product
management . "This new solution is also perfect for Managed Service Providers
(MSPs) who are looking to provide ad-hoc remote support with their service
offerings. With a simple user interface, basic remote control features and
integration to small business accounting systems, NTRsupport PRO is perfect
for the SMB market."

With the growing demand for instant technical support by consumers,
employees and businesses around the world, NTRsupport Pro offers a powerful
and cost effective option to deliver high quality online support expertise.
For less than the equivalent of the average mobile phone bill, NTRsupport 
helps extend reach, flexibility and business opportunity IT professionals 
need to schedule and deliver instant and proactive support services from 
anywhere.

"For those individuals looking to start their own IT support business,
NTRsupport Pro provides all the tools they need at a price they will love,"
added Cheshire.

"Delivering on-demand technical support and proactive management services
over the Web amazes our clients, allows us to cut travel costs by more than
90 percent and reinvest the time and money in adding valuable, highly
profitable services to our portfolio," said Alba Lopez, CTO of Iricom, a
leading provider of medical technology services. "NTRsupport Pro offers a
nimble, yet highly secure and robust clientless remote support solution that
allows one to be virtually on-hand to deliver services from anywhere.
NTRsupport Pro makes it possible for us to instantly reach our clients in a
vertical where uptime is critical to saving lives."

NTRsupport Pro benefits include:
    -- Deliver instant results for any customer
       -- Simultaneous remote connection for up to 8 sessions
       -- Multiplatform support
       -- Integration to small business accounting systems
    -- Resolve problems for your clients effortlessly
       -- StayConnected(TM) for unattended troubleshooting
       -- Session scheduling
       -- Remote printing and file transfer
    -- Works anywhere you do
       -- Multi-access: deliver support sessions from your laptop or any 
          other PC
       -- Zero footprint after session closed
       -- Portable on a USB storage device

About NTRglobal

More than 17,000 companies in more than 60 countries rely on NTRglobal to
deliver on-demand solutions for remote support, remote access, remote systems
administration and online meetings.

For more information about NTRglobal, visit www.ntrglobal.com.