PLEASANTON, California, August 17 /PRNewswire/ --

- Part of Overall Belden Quality Program

Trapeze Networks (NYSE: BDC) today announced it is now aligned with
Belden's overall quality initiative. As part of this initiative, customer
feedback was collected via web based customer surveys to measure the customer
service and support teams effectiveness and customer satisfaction rate.

Trapeze supports a diverse set of customers including OEM's, channel
partners, and direct sale customers through a variety of access methods
including web support portal, emails, and phone calls. Recently Trapeze
initiated a web-based customer survey for a 30-day period for those customers
registered with Trapeze's web support portal. In all areas of the survey, the
customer service and support team received high marks, and overall 95% of all
respondents rated Trapeze as average, above average or excellent. Trevis
Schuh, vice president of worldwide customer service for Trapeze Networks,
says, "Trapeze is already known for its excellent service and support, and
truly values customer and partner feedback to promote continual improvement.
This is the first in a series of customer service initiatives in an ongoing
effort to raise the bar on customer service.

Here's the breakdown of the specific results. Percentages listed are for
positive results including "Average," "Above Average" or "Excellent (Among
the best I have experienced)"

- Rate the support you receive from the Trapeze Support team (ease of
      access/quality/response times) 95.2%
    - Rate your web support portal experience 94.1%
    - Rate the quality and accuracy of Trapeze product documentation and
      support portal information 92%
    - Rate Trapeze training programs, delivery, and content 96%
    - Rate Trapeze warranty, service maintenance programs, and service
      pricing 97.3%

The final question on the survey was, "Would you recommend Trapeze to
other customers?" and the response was, 89% -Yes, 8%-Maybe, 3% -No.

Trapeze is one of the few WLAN companies that shares this type of
customer feedback data, both to promote the positive results and to also
drive further customer feedback in the future.

About Trapeze Networks

Trapeze Networks, a Belden Brand, is a leader in enterprise wireless LAN
equipment and management software. Trapeze was the first company to introduce
NonStop Wireless - delivering unmatched reliability to the enterprise
wireless LAN and its solutions are optimized for companies requiring mobility
and high bandwidth such as healthcare, education, and hospitality. Trapeze
delivers Smart Mobile(TM) providing scalable wireless LANs for applications
such as Voice over Wi-Fi, location services, and indoor/outdoor connectivity.