CA's New Standardized Services Offerings Help CIOs Achieve Lean IT


DITTON PARK, England, August 18 /PRNewswire/ --

- Repeatable Methodology Assists in Delivering Rapid ROI and Maximizing 
IT Value

CA, Inc. (NASDAQ: CA) announced today the immediate availability of 17
new and updated standardized Services offerings to help CIOs achieve the
benefits of Lean IT.

Lean IT is an approach being adopted by IT organizations to optimize
performance, minimize cost and maximize value. These standardized Services
offerings, including pre-packaged, fixed-price rapid implementations, add to
CA Services' portfolio of more than 70 standardized Services offerings, which
are aligned with CA software across all product lines.

"With standardized Services offerings, CA Services is focused on helping
customers get maximum value from CA products," said Richard Sills, corporate
senior vice president and general manager of CA Services. "Unlike
custom-quoted implementations that may result in longer time to value, CA's
standardized Services offerings provide IT staffs with the experience, best
practices and expertise that can ensure a fast and successful implementation,
a key element of Lean IT. In addition, many rapid implementations now carry
significantly lower prices, resulting in one less challenge for companies in
this difficult economy," Sills added.

"In this economy, CIOs face high expectations for IT service delivery and
increasingly complex projects," Sills said. These demands are exacerbated by
severe budget constraints and cost controls.

Standardized Services offerings enable CIOs to optimize the effectiveness
of their IT infrastructures at a lower cost by helping to:

- Reduce project complexity and deliver rapid return on investment
      through deployment playbooks, which contain a repeatable methodology 
      that breaks large, complex projects into phases that deliver value in 
      as little as 60-90 days. They also leverage CA intellectual property 
      distilled from thousands of successful implementations to deliver 
      consistent business outcomes;
    - Minimize risk by providing up-front planning through CA's methodology,
      which is accredited by the Open Group. This reduces the need for 
      changes and facilitates alignment between the customer's business and 
      IT goals. The use of CA's best practices helps projects stay on track; 
      and
    - Maximize customer value by allowing more efficient and flexible use of
      the customer's staff. Projects are delivered on time and on budget by 
      teams that include project managers certified by the Project Management 
      Institute and architects certified to Open Group standards. Operational 
      runbooks, education and support prepare customer employees for 
      continued success with CA products.



The standardized Services offerings announced today focus on application
performance management, infrastructure management, service management,
project and portfolio management, security, and mainframe. In addition to
rapid implementations, which are fixed-price, pre-packaged offerings designed
to deliver business value quickly, they include solution implementations,
which may be tailored to meet the needs of unique environments. They also
include assessments, health checks, and expert packs. Full information about
these new offerings can be found at
http://ca.com/services/standardizedofferings.

Earl Perkins, research vice president of Gartner, Inc., said, "IT
executives believe that an appropriate sign of organizational maturity and
the ability to add value to the enterprise is shown when their staffs can
measurably reduce risk and costs for complex enterprise IT deployments. To
the degree that their staff can reuse historical knowledge and known
methodologies, they won't find themselves reinventing the wheel or delivering
solutions via custom approaches. If a vendor can develop consistent
methodology and tools in areas such as this, they will have an advantage over
their competition."

Standardized Services offerings for Enterprise IT Management software
help customers unleash the capabilities of CA software and maximize its
value. The powerful combination of CA's software solutions and standardized
implementation services gives organizations a clear advantage over solutions
that do not include standardized implementations.

This principle is discussed in a new IDC white paper sponsored by CA
titled "The Business Value of Software Deployment Services."* The paper, by
Elaina Stergiades, describes challenges enterprises encounter when deploying
software. The paper states, "The CA Services Deployment Methodology is well
suited for customers who need to minimize the risk of deploying software into
an already complicated IT landscape. By utilizing the...methodology, these
customers can take advantage of the extensive experience and expertise
reflected in the detailed program materials and the comprehensive nine-step
process."

In a clear example of the value of standardized Services offerings, in
this case a rapid implementation, Jose Garcia Vaquero, Transactional Services
corporate manager for Produban, said, "Produban, Santander Group's IT
services organization, which manages service provision for all group banks
including Open Bank and Abbey International, sought to provide better
services to the customers of an online bank by improving the performance of
several applications. Using CA Wily Application Performance Management
software, CA quickly and accurately diagnosed the performance issues and
demonstrated an effective solution. Then, using CA Services' rapid deployment
methodology, CA Services implemented the solution ahead of schedule and
delivered a superior online banking experience to the bank's customers."

Commenting on an implementation using a standardized Services offering,
NuStar Energy's I/S project manager Edward C. Olszanowski said, "The CA team
was top notch. They took the time to truly understand our needs and provide
us with the best solution to meet our business needs. Their execution of the
CA Clarity installation and configuration was closely coordinated and their
processes are well organized. We were able to install, configure and begin
using the system in a month. We had only a few minor issues, and CA was quick
to resolve every one of them."

"Winning organizations prepare to thrive in good times even as they
intelligently weather downturns. Lean IT provides a recipe for survival while
laying the groundwork for growth. Companies that take a Lean IT approach now
to increase efficiency and optimize processes will be well positioned for
growth when market conditions improve. Standardized Services offerings can be
instrumental in those efforts," said Sills.

* IDC White Paper sponsored by CA, "The Business Value of Software
Deployment Services," July 2009

About CA Services

CA Services designs solutions and delivers services that enhance business
value. With our portfolio of Enterprise IT Management (EITM) products,
services and education offerings, CA Services is the leading choice to design
and deploy enterprise-class CA solutions. Our professionals' vast technical
knowledge and industry know-how accelerate value from your IT initiatives and
maximize return on investment. To learn more about EITM business service
integrations and how CA Services can help you assess your IT needs, plan your
IT investments and provide training and support to get the most from your CA
software investments, go to ca.com/services.

About CA

CA (NASDAQ: CA), the world's leading independent IT management software
company, helps customers optimize IT for better business results. CA's
Enterprise IT Management solutions for mainframe and distributed computing
enable Lean IT, empowering organizations to more effectively govern, manage
and secure their IT operations. For more information, visit www.ca.com.

Connect with CA
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    - CA Press Releases (http://www.ca.com/us/press-releases.aspx)
    - CA Podcasts (http://www.ca.com/us/it-management-podcasts.aspx)



Trademarks

Copyright (c) 2009 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y.
11749. All trademarks, trade names, service marks and logos referenced herein
belong to their respective companies.

Simon Burberry and Brad Jordan

ca@chameleonpr.com, +44-20-7680-5500

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