KAISERSLAUTERN, Germany, September 21 /PRNewswire/ --

- Global Semantic Application Vendor Demonstrates Benefits for
Service Organisations

Empolis GmbH, an Attensity Group company, will present its
award-winning business applications at this year's Call Centre & Customer
Management Expo held at the NEC, Birmingham in England on September 22nd and
23rd. The web-based E-Service Suite as well as text analytics application,
Voice of the Customer, will be demonstrated at the Birmingham event.

The Empolis E-Service Suite automates and optimizes services
processes, producing more precise customer responses and improving service
quality, operational efficiency and customer satisfaction. The Suite is
comprised of Empolis' award-winning knowledge management technology,
Empolis:Service Lifecycle Suite (e:SLS) and the tried-and-tested
multi-channel management software MailMinder from Living-e. Together, they
form a powerful application, which provides a self-service environment for
both customers and agents to access answers to key service questions and
ensures that the information found reaches the customer efficiently by email,
fax, letter or text message.

To complement the portfolio, Empolis will also show "Voice of the Customer",
a text analytics application which uses out of the box sentiment analysis,
fact extraction and trend categorization to provide rapid processing of
textual sources including customer emails, survey responses and social media.
The application reveals top issues being talked about, together with shades
of meaning and detailed sentiment, with minimal set-up work required. Its
built-in discovery environment enables companies to identify, manage and
receive alerts on trends, issues and concerns hidden within customer
conversations.

Empolis is the EMEA go-to-market entity of the Attensity Group
and both Empolis and Attensity are among the "100 Companies That Matter in
Knowledge Management in 2009." Attensity Group is focused on becoming a
worldwide market leader in the field of semantic applications that open the
enterprise up to the world of unstructured data making it easy to monitor,
analyze and respond to this growing data source.

Empolis will be located at booth C9 and Empolis Product
Manager Christian Hölzel will present "Knowledge Management Revisited" on
September 22nd at 10:15 in the Theatre Session Customer Management
Technology.

In addition, Empolis' customer Versatel AG is among four companies
shortlisted for the prestigious European Call Centre Award in the category
"Best Use of Technology". Versatel entered its project named "visavis", for
which Empolis provided the needed technology and now received the positive
news of the jury that their application entitled "Integration of a Knowledge
Management Application into Call Handling Processes at Versatel AG" has been
nominated.

More information: http://callcentreawards.co.uk

More information on Empolis / Attensity products will be available at the
following webinars:

Empolis Webinars: http://www.empolis.com/company/news/webinars.html

About Empolis

Empolis, an Attensity Group Company, provides an integrated
suite of business applications that analyze, interpret and automate the
exploding volume of unstructured data. Business leaders, knowledge management
professionals, customer support personnel and customers receive current
knowledge and get relevant and actionable answers - fast.

Empolis is the provider of intelligent information management
applications for companies and organizations who have recognized the great
value for their company. Information in all varieties of formats and from any
source are automatically transformed into valuable knowledge and delivered in
real-time to the decision-maker. Information is converted into real knowledge
capital and business processes are optimized.

Countless notable national and international enterprises (such
as Airbus, BBC Monitoring, Bosch, Datev, European Patent Office, Nokia
Siemens Networks, Siemens, Versatel and Vodafone), as well as public
organizations rely upon Empolis applications and our 20+ year experience in a
wide range of industries and process know-how. Internationally, more than
200,000 registered business leaders and users utilize applications from the
Attensity Group.

http://www.empolis.com

Press Contacts Attensity Empolis Europe:
    
    Martina Tomaschowski
    Empolis GmbH
    Europaallee 10
    67657 Kaiserslautern
    Germany
    Phone  +49-631-303-5503
    Mobile +49-170-233-7849
    Email: martina.tomaschowski@empolis.com
    
    Thomas Huber
    semanticom GmbH
    Unter den Linden 21
    10117 Berlin
    Germany
    Phone   +49-0-74-69-73-97
    Mobile: +49-151-14-96-58-10
    Email: Thomas.Huber@semanticom.eu