LONDON, September 28 /PRNewswire/ --

Based on its recent analysis of the contact centre outsourcing market,
Frost & Sullivan recognises Teleperformance with the 2009 EMEA Award for
Market Leadership. Through its strong product portfolio, large global
customer installed base, excellent financial management and ability to
leverage its core strengths, the company has the largest geographic footprint
in the industry.

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The Teleperformance Group operates nearly 82,000 computerised
workstations, with more than 100,000 employees (full-time equivalents) across
249 contact centres in 47 countries and conducts programmes in more than 66
different languages and dialects on behalf of major international companies
operating in various industries. By far, it offers a comprehensive, broad
range of global contact centre solutions that include contact centre services
(CCS), accounts receivable management (ARM) services, business process
outsourcing (BPO) and various delivery models.

Teleperformance has shown both growth and profitability in a tough
economic climate, with net profits rising by 18.9 per cent to reach euro
116.4 million (US$147.7 million) in 2008, and operating profit up by 12
percent at euro 177.9 million.

The company's business activity in Europe remained solid throughout 2008
and was particularly strong in Southern Europe and in the United Kingdom.
Growth in Europe was about 14 percent year-over-year. In 2008,
Teleperformance was the only company among Tier 1 outsourcing companies to
combine strong sales growth with high and improving profitability.

"With 55 per cent of its revenues generated in Europe, 39 per cent in
NAFTA regions and 6 per cent in the rest of the world, Teleperformance has a
much more diversified mix than any of its competitors," says Frost & Sullivan
Strategic Analyst Michael DeSalles. "To its credit, roughly 60 per cent of
Teleperformance's revenues are derived from customers operating in less
cyclical industries, such as telecoms, internet and public services."

The Group said in a statement on March 11, 2009 that it would propose the
payment of a euro 0.44 per share dividend at its annual shareholders' meeting
in May 2009. Acquisition and merger activity has further expanded the
company's portfolio. In December 2008, Teleperformance announced the
acquisition in cash of 100 per cent of The Answer Group, a large provider of
high level technical support to the U.S. market.

For this consistent growth and the resulting dominance in the EMEA
contact centre outsourcing market, Teleperformance is the deserving recipient
of the 2009 EMEA Frost & Sullivan Award for Market Leadership in this sector.
Each year, Frost & Sullivan presents this award to the company that has
exhibited market share leadership through the implementation of market
strategy.

The award lauds excellence in all areas of the market leadership process,
including the identification of market challenges, drivers and restraints, as
well as strategy development and methods of addressing these market dynamics.
Furthermore, it recognizes the recipient's continual monitoring of market
changes and timely response through superior market strategies. By utilising
these strategies for success, the company has established itself as the
market share leader in its respective industry.

Frost & Sullivan Best Practices Awards recognise companies in a variety
of regional and global markets for demonstrating outstanding achievement and
superior performance in areas such as leadership, technological innovation,
customer service, and strategic product development. Industry analysts
compare market participants and measure performance through in-depth
interviews, analysis, and extensive secondary research in order to identify
best practices in the industry.

About Teleperformance

Teleperformance (NYSE Euronext Paris: FR 0000051807), the world's leading
provider of outsourced CRM and contact centre services, has been serving
companies around the world rolling out customer acquisition, customer care,
technical support and debt collection programmes on their behalf. In 2008,
the Teleperformance Group achieved euro 1.784 billion revenues (US$2.6
billion - average exchange rate at December 31, 2008: euro 1 = US$1.46).

The Group operates about 82,000 computerized workstations, with more than
100,000 employees (Full-Time Equivalents) across 249 contact centers in 47
countries and conducts programmes in more than 66 different languages and
dialects on behalf of major international companies operating in various
industries.

For more information, visit http://www.teleperformance.com.

About Frost & Sullivan

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accelerate growth and achieve best in class positions in growth, innovation
and leadership. The company's Growth Partnership Service provides the CEO and
the CEO's Growth Team with disciplined research and best practice models to
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Contact:
    Kristina Menzefricke
    Frost & Sullivan
    Promotions Manager, Best Practices
    Kristina.menzefricke@frost.com
    T: +44-(0)1353-659130