TORONTO, November 3 /PRNewswire/ --

- One Call Resolution Honored as Exceptional Customer Care Solution

Redknee (TSX:RKN), a leading provider of business-critical billing and 
charging software and solutions for communications service providers, today 
announced that Technology Marketing Corporation (TMC) has named its 
customer care solution, One Call Resolution, a recipient of the 2009 
INTERNET TELEPHONY BSS/OSS Excellence Award presented by INTERNET TELEPHONY 
magazine.

One Call Resolution enables customer service representatives and 
tactical network support technicians to resolve complex network problems 
quickly and efficiently. The solution increases the 'first call resolution' 
of subscriber complaints and reduces call handling times by giving support 
representatives an aggregated view of subscriber services. It also allows 
operators to streamline and unify their customer care processes with quick 
and easy ties into existing ticketing and care systems, helping to increase 
customer satisfaction.

Bohdan Zabawskyj, Chief Technology Officer at Redknee, said:

"Redknee is honored to be included among this year's Internet 
Telephony BSS/OSS Excellence Award winners. As more service providers 
around the globe take steps to further prioritize customer care, One Call 
Resolution emerges as a key tool that enables them to keep customer service 
levels high and operations efficient, while reducing costs. With today's 
increasing complexity of network and service technologies and devices, 
Redknee's One Call Resolution provides value by helping to speed up the 
resolution of issues, ensuring that the subscriber's experience with both 
customer care representatives and their end-services are optimized."

Commenting on Redknee's award win, Internet Telephony's Editorial 
Director Erik Linask stated:

"The editors of INTERNET TELEPHONY were pleased to name Redknee a BSS/
OSS Excellence Award winner for their achievements in creating exceptional 
systems for supporting internal network operations or customer support 
solutions. One Call Resolution has proven its outstanding contribution to 
delivering winning solutions for its customers."

TMC Chief Executive Officer Rich Tehrani commented further:

"For recognition of their contributions to the growth and innovation 
displayed in the market, we are very pleased to present Redknee with a 2009 
INTERNET TELEPHONY BSS/OSS Excellence Award. One Call Resolution has made 
an incredible contribution to BSS and OSS and has delivered great solutions 
for its clients."

The 2009 INTERNET TELEPHONY Excellence Award winners are published in 
the November 2009 issue of INTERNET TELEPHONY magazine, www.itmag.com.      
For more information about Redknee and its award winning solutions, visit 
them at AfricaCom November 11-12 in Capetown, South Africa, or on their 
website at http://www.redknee.com.

About Redknee:

Redknee is a leading global provider of innovative communication 
software products, solutions and services. Redknee's award-winning 
solutions enable operators to monetize the value of each subscriber 
transaction while personalizing the subscriber experience to meet 
mainstream, niche and individual market segment requirements. Redknee's 
revenue generating solutions provide advanced converged billing, rating, 
charging and policy for voice, messaging and new generation data services 
to over 70 network operators in over 50 countries. Established in 1999, 
Redknee Solutions Inc. (TSX: RKN) is the parent of the wholly-owned 
operating subsidiary Redknee Inc. and its various subsidiaries. References 
to Redknee refer to the combined operations of those entities. For more 
information, visit http://www.redknee.com.

About INTERNET TELEPHONY magazine:

INTERNET TELEPHONY has been the IP Communications Authority since 
1998(TM). Beginning with the first issue in February of 1998, INTERNET 
TELEPHONY magazine has been providing unbiased views of the complicated 
converged communications space. INTERNET TELEPHONY offers rich content from 
solutions-focused editorial content to reviews on products and services 
from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 
readers, including pass-along readers. For more information, please visit 
http://www.itmag.com.

About TMC:

Technology Marketing Corporation (TMC) is a global integrated media 
company, helping our clients build communities in print, in person and 
online. TMCnet, TMC's Web site, is the leading source of news and articles 
for the communications and technology industries. For more information 
about TMC, visit http://tmcnet.com/.

For further information: Media Relations Contact: Ashleigh Young, Mi 
liberty, +44(0)20-7751-4444, ayoung@miliberty.com; Mark Yaphe, Vice 
President, Product Management & Marketing, +1-905-625-2298, 
mark.yaphe@redknee.com; TMC Contact: Jan Pierret, +1-203-852-6800, ext. 228
, jpierret@tmcnet.com; Redknee Solutions: David Charron, Chief Financial 
Officer, +1-905-625-2943; Investor Relations: Isabel Fernandes-Cunha, 
+1-905-625-2421, isabel.fernandes@redknee,com or 
investor_relations@redknee.com