DALLAS and BARCELONA, Spain, November 10 /PRNewswire/ --

- International IT Service Leader Integrates Powerful Chat Capabilities
into National Website to Optimize Local Distribution of Customer Support
Requests

NTRglobal today announced Computer Troubleshooters (CT) Global, LLC has
signed an agreement selecting NTRglobal's remote support solution,
NTRsupport, as its preferred remote solution for its 475 franchises
worldwide.

(Logo: http://www.newscom.com/cgi-bin/prnh/20081111/NTRGLOBALLOGO)

In addition to the advanced remote control features, Computer
Troubleshooters is optimizing communications for sales lead generation and
customer service by integrating location based routing of chat requests from
its corporate website.

The chat button routes a potential customer to a local franchisee closest
to the customer. This capability, seamless to the customer, enhances the
efficiency with which leads are distributed, and is designed to optimize
revenue generation while supporting customer service goals for quality and
responsiveness. Moreover, Computer Troubleshooter Franchisees are able to
brand their own local chat button with their franchisee branding.

Franchisees also have the ability to optimize workload sharing by
seamlessly transferring support requests within the platform to another
franchisee if they are unable to provide immediate support, maintaining high
quality and fast service to customers.

Powerful and Easy to Integrate

NTRsupport offers advanced remote support capabilities including:

    - Multiple direct to session initiation options including chat
    - Five modes of remote control
    - Integration to key support systems such as ticketing, PSA and CRM
      systems
    - Support for 18 languages from the operator consol



"NTRsupport offers us powerful technology packaged as a truly flexible
solution-a customizable button that's easy for our franchise owners and our
small business customers to recognize, access and make use of when they need
help fast," said Chip Reaves, CEO of Computer Troubleshooters. "With
NTRsupport as the engine behind this seamless customer experience, we are
providing our franchise owners with a proven solution that can significantly
boost customer sales and delight customers in the process."

"We are thrilled to become the remote support platform of choice for the
largest computer service franchises in the world," said NTRglobal's
president, Andre Angel. "NTRsupport provides a global solution combined with
a localized approach to customer support."

One of Computer Troubleshooters Franchisees, Direct Connect, tells a
success story with NTRsupport: "NTRsupport allows us to direct clients to an
embedded button on our website when they want to use our remote service
option and get problems solved as quickly as possible," said Amanda Duncan of
Direct Connect Computer Troubleshooters. "From a business standpoint I can
run reports using NTRsupport to ensure that we are covering the expense of
the service, while providing customers with quality service and increasing
our productivity."

About Computer Troubleshooters Global, LLC

Computer Troubleshooters is the largest international network of
franchise owners providing onsite computer services to small businesses.
Launched in 1999, Computer Troubleshooters now has more than 475 franchises
worldwide in more than 20 countries. For more info, visit www.comptroub.com.

About NTRglobal

More than 17,000 organizations of all sizes in more than 60 countries
rely on NTRglobal to deliver enterprise-grade security and reliability for on
demand remote support with NTRsupport(TM) for their PCs, servers and Windows
Mobile devices and remote administration with NTRadmin(TM) to manage and
automate their IT tasks. All NTRglobal applications are hosted from multiple
data centers around the world. NTRglobal operates these secure, global data
centers with fail-over capabilities to ensure robust performance and
reliability.

For more information about NTRglobal, visit www.ntrglobal.com.