James Delahunty
22 May 2007 19:23
Subscribers of XM Satellite Radio may have noticed problems yesterday acquiring a usable signal, mostly across the Eastern United States and Canada. "Some customers are not receiving a signal. We don't know the exact number, but some," Chance Patterson, XM's vice president of corporate affairs said earlier. XM Satellite radio has about eight million subscribers in total.
The company explained that the problems, which reportedly started on Monday around noon (ET), were the result of a software glitch. "The problem occurred during the loading of software to a critical component of our satellite broadcast system, which resulted in a loss of signal from one of our satellites. We expect normal service to resume midday [Tuesday]," a statement posted on the company's website reads.
Services are now reportedly back to normal. "XM Satellite Radio has resumed normal levels of service for customers who experienced outages or significantly degraded service starting yesterday," the company wrote on its site. "After you turn on your XM radio, please allow five to ten minutes to reacquire the XM signal." XM's program lineup includes Oprah Winfrey and Major League Baseball.
Sources:
Reuters
Betanews