Andre Yoskowitz
19 Sep 2013 0:39
The American Customer Satisfaction Index (ACSI) has released its annual customer satisfaction ratings for personal computers, with Apple leading the way for the tenth year running.
ACSI includes traditional computers and tablets in their rating, and Apple finished the year with a satisfaction rating of 87, well above the competition.
The ratings take into account customer expectations, perceptions of quality, and perceptions of value.
Apple must be happy with the result as just last month, ASCI ranked the Galaxy S3 above the iPhone 5 for top smartphone satisfaction.
For the PC ratings, Apple topped the list at 87, followed by HP at 80, Dell at 79, and Toshiba at 78.