Remote Assistance with TeamViewerViewing Page 3 -- Go To

Communication - Audio/Video - VoIP

In the Audio/Video menu in the remote desktop window there are several ways you can setup communications between you and the remote user. The first of these ways is VoIP. Not only can you broadcast your voice using VoIP, but the remote user can also activate their mic and have a two way conversation with you.

Now, for you the VoIP widget that pops up is a lot different for the remote user so it was important to show both.

Communication - Audio/Video - VoIP Local vs. Remote

To activate your microphone so the remote user can hear what you are saying, you need to click the "Transmit my audio now" link that appears on the local widget. The remote user should be able to hear sound from your microphone very soon after the transmission begins but once again a lot will depend on the connection quality between both computers.

For the remote user, the VoIP widget emerges in the lower right hand corner of the screen as shown. Like the local user, the remote user has to click the "Transmit my audio now" link to start streaming sound from the mic.

Both users can stop streaming at any time by simply clicking "Stop audio transmission" which will have appeared as an option in the place of the former link to transmit the audio.

In conjunction with VoIP, you can also stream video from a webcam, as we will see now.

Communication - Audio/Video - Video

Under the Audio/Video menu, there is a "My Video" option that lets you stream from a webcam or connected video source to the remote user. Additionally, the remote user can also use a webcam or video source to stream video right back to you. Used in conjunction with the VoIP it allows much more personal communication than text chat or voice chat.

Like with the VoIP widgets, it will appear differently on both screens so it is important to point the differences out. Video quality, again, varies based on the quality of the established connections.

Communication - Audio/Video - Video Local vs. Remote

The webcam widget will pop up when you click My Video. You will have to click the "Transmit my video now" link on the widget to start streaming the video to the remote user. If TeamViewer gets the video source wrong, you will have to click the small Settings button on the widget to change the video source.

The widget will appear for the remote user in the lower right corner of the screen and if there is a webcam present or some video source, then there will also be a "Transmit my video now" link there too. Once clicked, it will change to Stop video transmission for both users who can use it at any time to cancel the video chat.

If you are already having problems with bandwidth, the best thing to do sometimes is to just use good old fashioned text chat which we will see next.

Communication - Audio/Video - Chat

You can open a small little instant messenger widget by clicking Chat in the Audio/Video menu as shown above. Then simply use the text box to enter messages as text and send them to the remote user.

Again, the widgets appear differently for both users so it is important to point that out. The chat should not really disturb the remote desktop performance in any way as text packets require much less bandwidth than video or audio transmissions.

Communication - Audio/Video - Chat Local vs. Remote

As with the video and VoIP widgets the chat box loads in a small floating widget for the local user and in the lower right hand corner of the screen for the remote user. It is worth noting that by clicking the small Settings button on either of the widgets, you can save a text file of the conversation which can be very useful.

There is one last communication option left; Conference Call. If you are suffering from bandwidth restrictions but can use a phone easily, TeamViewer provides a phone number based on your country (make sure to check the charges) that you can call. There is also a link with a PIN that will connect you with the remote user.

I decided not to cover this because the whole point of the guide was to provide remote assistance and so assumes that the remote user is at the remote computer and has passed on the ID and Password to you in the first place. So it is safe to assume there is always communication of some sort happening.

The next thing we will look at is how to transfer files to and from the remote computer. You can see how to do that by heading to Page 4 - File Transfers & Extras.

Remote Assistance with TeamViewerViewing Page 3 -- Go To
Written by: James Delahunty