Consumerist was able to get in touch with Best Buy, after Alexa couldn't:
Good afternoon, Alexa. Laura, from the Consumerist, contacted us here at Best Buy on your behalf. First and foremost, I wanted to let you know how much we appreciate your honesty. That is so rare in this day and age and I sincerely thank you! We here at Best Buy acknowledge that we obviously made a mistake, but in the spirit of the holidays, we encourage you to keep the additional iPads and give them to people in need -- friends, family, a local school or charity.
Happy holidays, all.













