James Delahunty
12 Feb 2007 8:39
Users of Cyberlink's PowerDVD Ultra software are complaining about several problems occurring while trying to playback high definition video from either format on their PCs. PowerDVD Ultra supports both Blu-Ray and HD DVD movies (even includes support for Microsoft's Xbox 360 HD DVD add-on drive) making it an ideal and attractive solution to those interested in HD video.
However, complaints about the software seem to be gathering on Cyberlink's forums since a matter of days after the software's release. Some users are getting very impatient waiting for assistance from Cyberlink, or a fix that will make this $100 piece of software work properly. Some have already run out of patience and filed complaints with the Better Business Bureau....
Complaint Description:Sources:
Cyberlink is selling software that is said to be able to play HD-DVD / Blu-Ray DVD's on your PC should your PC meet their requirments. Many people are buying this software after being told their PC/Hardware was in compliance and it still doesn't work. If you Google: Error 0103, you'll see the problem that people are having. They have only a pay support phone line, all their other phone numbers are disconnected or on an answering machine. I have filed complaints online with their "support options" and received no replies. I have posted messages on their online message board and there are a lot of others with my same problem. What's worse is that there is no communication from the company even from their own website. I want a refund for the software but they're simply ignoring everyone while continuing to take orders for software that doesn't work like they're advertising.