Andre Yoskowitz
1 Jul 2007 10:36
One of the innovations of the new iPhone was that users could activate their phones and service from home, using iTunes.
It seems, for a good amount of users however, "including early customers who tried to activate their account or transfer numbers from another carrier", this strategy has failed. After downloading iTunes 7.3 and connecting the phone to their computer, activation failed.
Customer service representatives all agreed that the failure was caused by a "high number of simultaneous activations".
Many annoyed customers received the message "your activation requires additional time to complete" when trying to activate and were told they would receive an email from AT&T when they could complete the activation.
New customers cannot use any of the iPhone's functions before activating so many were left with a $600 paperweight. According to posts on Apple's support forums, some users have been waiting 15 or more hours without any resolution from Apple or AT&T.
There have also been complaints about automatically transferring an old number while others have had success moving from individual accounts to a Family Plan.
Source:
MacNN