Andre Yoskowitz
5 Jul 2007 14:30
This week, Microsoft admitted that the large failure rates for Xbox 360 consoles was indeed an issue and then said they would extend the warranty period for any and all consumers that have experienced hardware failure with their console.
Recent reports showed that as many as 30% of 360 consoles experienced the infamous "three red lights of death" and Microsoft is now taking full responsibility for the issues.
Those that have experienced the red lights will have their warranty extended to three years from the date of purchase and if you have ever paid for out-of-warranty repairs, then you will be reimbursed, including shipping charges.
According to analysts, the move will set Microsoft back over $1 billion dollars USD for the second quarter of their fiscal year.
"This problem has caused frustration for some of our customers and for that, we sincerely apologize," Microsoft's entertainment chief Robbie Bach said. "We value our community tremendously and look at this as an investment in our customer base."
So far, the move has been applauded and I agree that is a very good step in the right direction.
"That's a good move for them and it's an important step to take. It's nice to see a company owning up to issues and taking responsibility for them although at this cost it's certainly painful, even for Microsoft," JupiterResearch analyst Michael Gartenberg said.
Source:
BetaNews