Andre Yoskowitz
26 Mar 2008 18:49
Netflix has announced that it will be giving all customers affected by Monday's outage a 5 percent credit on their monthly bill.
Netflix spokesman Steve Swasey would not give the total amount of customers affected or how much would be refunded but did mention that the credit will have no "material impact on the company's financial operations."
"The key thing here is: This was completely proactive on Netflix's part. There's no requirement for Netflix to do this, no obligation. There was no request for it. We thought it was the right thing to do," Swasey said.
Swasey added that many of Netflix's 7.5 million members return DVDs on Mondays after watching them over the weekend and the outage delayed those hoping to receive their movies by Tuesday. The ratings system is still down but all ordering and shipping is back online.