Andre Yoskowitz
13 Sep 2008 13:52
Earlier this week we reported that Amazon users were slamming the blockbusters game Spore for its SecuROM DRM which only allowed 3 installations and required authentication to an EA server.
Over 2200 reviewers have given the game a 1-star rating (on a 1-to-5 scale) with most of the complaints completely against the DRM and not at the actual gameplay.
Last night and earlier this morning though, all the reviews disappeared and angry customers began slandering the company for apparently giving in. The company has said the temporary take-down was nothing more than a glitch and all the reviews are back up now.
"There's just a glitch on the site that ended up wiping those reviews clean," said Amazon.com spokesperson Tammy Hovey. "So we're working on putting them back up. I don't have any details (on what happened). But we're working on it so all the customer reviews will be back up on the site."
When asked if they reviews were taken down on purpose then put back thanks to the bad PR, Hovey added, "customers always have their opinions about all the products on our site, and we don't censor them, whether they're favorable or unfavorable."