Andre Yoskowitz
14 Apr 2009 22:34
Microsoft has acknowledged the now infamous E74 error for their Xbox 360 console, and added the error to its warranty extension that was meant to cover RROD (Red Ring of Death) system failures.
The software giant now considers both failures equal and users affected can have their system replaced or fixed under the 3-year warranty extension. Anyone who has encountered the error and paid to have it fixed will be issued a full refund.
The error surfaced late last year when users upgraded to the New Xbox Experience (NXE). The E74 error is brought on by overheating problems for the GPU.
The full Microsoft posting reads as follows:
"While the majority of Xbox 360 owners continue to have a great experience with their console, we are aware that a very small percentage of our customers have reported receiving an error that displays “E74” on their screen. After investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console. As a result, we have decided to cover repairs related to the E74 error message under our three-year warranty program for certain general hardware failures that was announced in July 2007. We have already made improvements to the console that will reduce the likelihood of an occurrence of this issue. Detailed information related to the Xbox 360 warranty and resources for those who require repair can be found at www.xbox.com/support (www.xbox.com/support) .
Microsoft will refund to customers the amount paid for an out of warranty repair due to a general hardware failure associated with the e74 error message. Those customers should automatically receive the refund within 4-12 weeks, and no additional action by customers should be necessary. However, if a customer has not received a refund by July 1, 2009, the customer should visit www.xbox.com/support before November 1, 2009 for information on how to place a claim. All refund claims must be received on or before November 1, 2009.’"