Andre Yoskowitz
23 Dec 2009 20:30
RIM has confirmed a second BlackBerry email outage this week, seemingly acknowledging that their systems may not yet be ready to handle the large increase in smartphone owners.
The smartphone maker attributed this outage to a glitch in the latest update to the BBM instant messaging program. The bug cause an "unanticipated database issue within the BlackBerry infrastructure."
RIM is known for secure and stable emails, and outages can cause corporate customers money, especially if the outages are for extended periods of time.
Adds John Jackson, vice president and wireless analyst at CCS Insight, via the WSJ: "It's a consequence of the architecture that makes RIM RIM. They invested heavily in upgrading their backup systems after outages in 2007 and 2008, and made some high-profile hires. So that it's happened twice in a week, albeit with a limited duration and geography, indicates gaps."