Andre Yoskowitz
19 Jul 2011 15:38
Social networking behemoth Facebook is severely lagging in customer satisfaction, says the 2011 American Customer Satisfaction Index E-Business Report produced by ForeSee Results (via Cnet).
The network was last in the report which analyzed how users feel about news sites, search engines, and social networks.
Facebook got a 66/100, the lowest of all companies measured.
Says Facebook of the report:
We take user feedback seriously, and strive to create a simple, fast, and innovative service that enables people to connect with their friends in a safe environment. More than half of our users visit Facebook every day, and we're constantly enhancing our products to offer people the best possible experience. Indeed, a report published last month by the Pew Internet and American Life Project highlighted the positive impact Facebook has had in people's lives.