Andre Yoskowitz
6 Jan 2012 17:23
Following Sprint CEO Dan Hesse's conference call yesterday in which it was implied that the carrier could throttle heavy unlimited data users, the company has released a new statement on the matter.
In his call, Hesse said (transcript via Verge):
By the way, when we say "unlimited," we have terms and conditions. Just like back in the old AT&T days when we launched Digital One Rate, you could abuse it, you know, like roaming, go and use it in your house in rural Montana all the time and you're roaming. We could cut you off. There are certain things in our terms and conditions, those abusers [...] we can manage them and we do that quite aggressively and cut them off. So for the vast majority, your 98-99 percent, to them it's an unlimited experience. But for people that want to abuse it and really run up the big data charge, we can knock them off.
Sprint does not throttle any postpaid phone data users for on-network or off-network usage. Sprint is the only national carrier offering smartphone users truly unlimited data with no throttling, metering or overages while on the Sprint network.
Sprint does have terms and conditions which prohibit certain types of data use that may impair other customers' usage or harm or interfere with the network. At yesterday's investor conference, Sprint CEO Dan Hesse was referring to Sprint's right to terminate service of data abusers who violate Sprint's terms and conditions. Customers who abuse our network by violating the terms and conditions will be contacted by Sprint in an effort to have the customer change their usage to comply with their subscriber agreement. Customers who do not change their usage and remain in violation of the terms and conditions may be subject to actions reserved by Sprint, including but not limited to termination. Consistent with our advertising, engaging in such uses will not result in throttling for customers on unlimited data-included plans for phones.